Over a two hour wait just to be seen for a consultation! Office staff is unorganized…read more Very disappointing.

HIGHLY RECOMMENDED: I had three extractions performed at the Georgetown office, and I had a…read morewonderful experience; that is to say, if oral surgery can be wonderful. Dr. William C. Cain DDS MD and his staff are consummate professionals who are serious about your care, comfort, and your well being. His chair-side manner is friendly, personable, and confidently reassuring. And if the Doc didn't rock hard enough already, the man served his country in the Marine Corps. Semper Fi and keep up the good work to the whole crew !!!

I absolutely love DrLeland. He is so nice ! I'm an…read moreadmitted dental phobe but he explains things so well and listen and takes time to answer questions - makes a visit to the dentist almost a pleasure. His whole staff is nice too! I'd say he's about the best there is!!

Dr. Leland is amazing, couldn't even feel to IV needle, best I've ever had. The staff were also…read morevery attentive and it was a painless process.

The office is incredibly unorganized and unresponsive. Highly recommend going elsewhere, this place…read moreis too frustrating to deal with and is completely a waste of time.

The dentist herself was great -- that is not the issue. This review is a warning to anyone…read moreconsidering this office: document everything and track your time. Nearly two years after a tooth extraction, I received a text message that looked like a scam. I almost deleted it. After doing a reverse number search, I confirmed it came from San Gabriel Oral Surgery. When I called the office, I was told I had an unpaid balance of $957.00 for three 15-minute sedation charges at mixed rates -- supposedly not covered by my insurance. The extraction itself had already been paid for. I was told, "Insurance companies don't like to pay for single-tooth extractions." I immediately called BS and asked for an itemized statement. At first I got an "ummm." After asking again, I was told they would email it to me. I also asked why I was being contacted almost two years later. I was told their previous billing/accounting company "dropped the ball" and they're now using a new one. When I received the statement, it only showed the tooth extraction -- no sedation charges. I then contacted my insurance company and spoke with two different representatives, including someone in the dental department. Both confirmed the issue: the office failed to submit the required doctor's notes explaining why sedation was necessary. They told me the office could resubmit the claim. I emailed the office explaining this. After multiple back-and-forth messages, instead of rebilling insurance, they offered to discount my bill by 10%. I repeatedly asked whether they had contacted my insurance company to rebill the claim. They avoided the question. At that point, I told them I would not pay anything until I received a written denial from my insurance company, because I no longer trust the office's billing practices. I also informed them that Texas state law requires medical providers to bill within specific time limits, and attempting to collect nearly two years later is unacceptable. I even offered to split the cost, despite this being entirely their billing failure. That offer was ignored. Instead of holding their billing company accountable, they chose to pressure the patient. Bottom line: Keep detailed records. Time how long you're sedated. Get everything in writing. Because one or two years later, you may receive a surprise bill with the explanation: "We dropped the ball -- now you owe us." This feels deceptive, and patients deserve better.

I had an emergency appointment. Dr. Crain was able to get me in on Monday morning. His whole Staff…read morewas super helpful. My wife got sick in the waiting room and they moved her to the recovery area and took great care of her while I had my surgery. Dr Cain was quick and efficient, explaining as he performed the procedure. One of the best experiences I have ever had at a dentist office.

I have seen Dr. Cain for Botox to relieve my TMJ. My son recently saw Dr. Cain to have his wisdom…read moreteeth removed. We go to had a great experience. The office seems good about not having you wait a long time in the waiting room. Dr. Cain is very personable and professional. He goes through all questions and takes his time to make sure you feel educated and at ease about your treatment. Our 18 year son even mentioned to us that Dr. Cain has a great personality. The assistants are very kind and friendly. The office is immaculate and very inviting. No one really enjoys dental treatment but if you have to have your wisdom teeth removed or any other oral surgery procedures I would highly recommend Dr. Cain with Austin Oral Surgery!

Awesome and friendly staff from the time I walked in! Dr. Schafer is very professional and would…read morerecommend him to anyone. Set my appointment and got a tooth extracted that day. Fast and easy.

I had a tooth that needed to be extracted and Dr. Schafer & his team were amazing! I had been…read moretraumatized previously from a dentist and everyone was so kind, understanding and patient with me throughout the entire procedure. I couldn't have asked for a more compassionate team. They have even followed up with me several times since then. Overall just a wonderful experience!!!

I would avoid this place unless you have no other options. There is a general sense of…read moremiscommunication between the staff themselves so every visit is extremely inconsistent in terms of the procedure, billing, and next steps. I have never been to a dental office where the technical staff greeting you doesn't know what procedure you're actually getting and starts communicating something else completely, and this has been multiple times. You constantly need to be your own advocate each visit to make sure they do not take advantage of you. One example is that I was misled in pricing for a procedure after talking to multiple staff and providing insurance information and signing off on it. On the day of the actual procedure another staff member then told me it's 1,000 cheaper than what was expecting. Apparently no one bothered to apply insurance benefits until the morning of. I give them the benefit of the doubt but I honestly feel cannot recommend this place. They are also constantly booked so follow up appointments will always be pushed back due to scheduling. They are blessed to be in the location that they are but they unfortunately do not respectfully serve the community and give customers the care and treatment they deserve. Also bed side manner is simply not there, generally patients asking a question or clarification is a huge inconvenience for the dentist.

Hania Alkudmani, is the dentist they have on staff , she has horrible reviews…read more I cannot recommend this dental practice based on my experience. I underwent a periodontal procedure here that was one of the most traumatic healthcare experiences I have ever had. Throughout the procedure, I was visibly in pain, crying, and experiencing significant anxiety. Despite repeatedly expressing my discomfort, I felt that my pain was not adequately addressed, and the procedure continued. During treatment, I was told I was causing the provider to fall behind schedule because I was struggling to remain still. I was also reprimanded for breathing through my mouth and told I was exposing the dental team to nitrous oxide. Near the end of the procedure, I was warned that if I moved, a "very large needle" could go somewhere it should not, which only increased my fear while I was already distressed. I also sustained an injury to my tongue during the procedure. Following treatment, I experienced ongoing jaw and ear pain and never received a follow-up call from the office to check on my recovery. I brought my concerns to the practice and requested that they review what had occurred. I also disputed the charges with CareCredit, which ultimately reversed the charges after reviewing the documentation I submitted. Despite knowing the details of my experience and despite my ongoing concerns, the practice has continued to support the provider involved and has now referred the disputed balance to a collection agency. Instead of working with me to resolve what I believe were legitimate concerns about my care, I have been left to defend myself while continuing to deal with the physical and emotional effects of this experience. Patients deserve to be treated with compassion, respect, and appropriate pain management--especially during surgical procedures. Based on my experience, I did not receive that level of care.

Be careful. This dentist will mislead you regarding the cost and scope of the treatment. Read and…read moreunderstand exactly what you are paying for. I am currently fighting a charge of over $3000. For cleaning. I had wanted a cavity repair and thought the price was included in the price, but it was not. I was told my insurance was covering it but I don't think they ever contacted them. We contacted the office manager and even she said I was overcharged.

TLDR: They misrepresent what you'll end up being billed---grossly…read more They provide a treatment plan with estimated costs. I paid the full "patient financial responsibility" total which is based on discounts and benefits. Some time later they billed me an ADDITIONAL $4k claiming insurance didn't cover. What's the point of sitting down with their treatment plan review person if that person can't even lookup what's covered before sending me a massive (no discounts either) bill. I suspect this is done in hopes of you being forced into their payment plans. Aspen is the waffle house of dentistry.

Extremely Disappointed -- Avoid This Dentist…read more Dr. Dustin Adamek performed a crown restoration on tooth #19, which led to a crack inside the tooth, infection, and the need for a full implant. I had to have the crown he put in extracted, and now I need an implant. During the numbing injections, he talked to and looked at his assistant instead of focusing on the procedure, and he seemed distracted throughout. He also complained about my previous crown work in front of me to his assistant, which was unprofessional and inappropriate. When complications arose shortly after, Dr. Adamek would not speak to me directly or take any responsibility for a failed crown -- all within three months of the procedure. I've never had a tooth infection in 58 years -- until now. The office staff was kind and professional, but the care I received caused lasting harm. I do not recommend this dentist. Photo is of infection I got in my gum.

I've had three procedures with these folks and they are the best I've experienced in 75 years. They…read moreare exceptionally nice and professional. Give them a try. You will be glad you did.

These people are so friendly and professional at the same time. Nice, clean office. They take the…read moretime to explain everything to you from procedures to billing.

I cannot recommend this dentist enough. All of the staff is professional but very personable, too…read more Dr. Duncan and Maria have been working with me on the fit of my denture. They have been very patient and accommodating of my concerns. This is definitely a first class practice with great people.

As someone with both dental anxiety and a deep discomfort with needles, getting a tooth extraction…read moreand implant was something I had been extremely nervous about. Dr. Abbasiyan was incredibly patient, understanding, and genuinely caring throughout the entire process. He took the time to explain the options available to make everything easier and less stressful for me. The procedure was done under IV sedation, and it ended up being an extremely easy appointment with a much smoother recovery than I expected. What truly stood out was the doctor's calm and compassionate approach, which made it easy to trust him. I highly recommend this office to anyone who feels uneasy or overwhelmed at dental appointments.

Lovely practice. Both doctor and hygienist (and rest of staff too) were super nice and easy to…read moreinteract with. Pleasant space -- clean and bright. Easy parking. What made this office really stand out from the rest were two things. 1) Online scheduling. This is big for me since I need to check dates with my husband so this makes it way easier. 2) Weekend and evening hours. Also huge since we have two little kids so I can only go when my husband can take over. Being able to schedule an appointment at 8am on a Saturday was super helpful for me. Thank you!