Dev and Cam are awesome got me out in no time flat checked all my fluids tires and both air filters…read moreeven recommended wipers I've gone to the dealership and all they told me is to give them my keys and you'll have it back within an hour or so lube techs and mechanics get so much hate for doing their job people treat them like they aren't human to trying to make it hats down for the guys at take five

Took my vehicle here for an oil change and was pleasantly surprised by the team and their work…read moreethic. This business offers a lot of services, and offers quick and speedy oil changes. The team I was working with were super helpful and explained anything I asked about. They helped me get a good discount and helped me avoid paying a full industry-standard price. Though, you do pay a lot for the speed. An oil change here can be quite steep. But, I believe that if you are in need of a quick oil change without the risk or worry of being ripped off, than this is your place. Strong recommend.

This place is quick, affordable, the amount of services they offer is surprising for how efficient…read morethey are. I really appreciate them.

I trust them a lot more than the other quick oil change places in the area. I feel like they are…read morefast, I never have any issues, are reasonably priced for what they are, and have never had any issues. I don't know that I would get much done outside of an oil change or inspection, but every time they have done something for me, it's been fine. I don't think I have ever been here longer than 15-20 minute, but I am often out in about 10. I would recommend.

Update May 2025. After the last debacle, the regional manager sent me a free oil change coupon…read more Time for an oil change, I went to the Lockport location. They told me they could not accept the coupon for some reason. I called the number on the coupon, and was told that indeed that location was a separate franchise and didn't participate, but Clarence did. Oh boy. The continuing story looked gloomy. I went to Clarence. Tony the manager told me that Lockport is under the same ownership as his location, but he'd take care of me. Another odd twist, but whatever. The experience at the Clarence shop was phenomenal. Night and day from the previous hassles with Valvoline so far. Jordan, the bay tech, was courteous, clear, concise, reviewed recommended services without ever being pushy, did the lights safety checks, offered me to donate to Ronald McDonald house...quick and efficient, while being genuinely politely engaging. Communication among the team while services were being checked off was superb. It was immediately clear that Tony runs a tight shop, with professionalism as the foundation. I didn't get any additional recommend does services at the time, but I will definitely consider Tony's shop when I am ready to get them done. Stellar team.

my car was very past due for an oil change, absolutely loved the workers that did my oil change…read moreand filled my fluids! i 100% recommend going to this location! always fast and reliable.

Rare to find honest people(wont rip you off and great value) that do great work. This is the one…read more Great service as auto-shop and communication, very knowledgeable, will always recommend housels, noting as they are the best, you may have to wait a week for a time slot. Only things that could be improvements are a good website for appointment making and services, secondary point of contact for inquiries, they are usually pretty good about picking up calls but haven't found a voicemail for when they miss calls

First time customer. 2017 VW Jetta. Brought it in to have looked at for a self diagnosed issue…read more Everyone is really nice. Got a very quick appointment to look at car for a potential estimate. What I like best is the honestly. They were extremely up front with me and explained everything clearly and politely. That's uncommon these days. Pricing is very fair for the expertise you get with foreign and domestic vehicle repairs. Anyways I would recommend. Stay away from the stealerships !

BEWARE.Absolutely terrible experience. After waiting hours for them to put a new tire on my vehicle…read morethey realized they ordered the wrong one (i had all seasons on and needed 1 tire, they ordered a mud/snow tire, then refused to mount it to the vehicle. I will never do business with them ever again. They heavily inconvenienced & do not know what they are doing.

Took my snow tires and rims in as a carry in to have the new tires mounted that I brought. they…read moreimproperly mounted two tires and then threw an excessive amount of weights on to compensate when they balanced the tires so I had to have them redo it and then return to the store later to pick them back up. Horrible service.

Went here to have my practically new tire fixed. I was told it had a nail in it. They patched it…read moreand I went on my way. A couple days later, the tire went flat as I was driving. Had it towed to the nearest Mavis (Williamsville) where they patched the tire again for free. A couple days later, it was low on air. I was in Buffalo and went to the Mavis on Delaware Avenue. They said the patch had been done from the outside and should have been done from the inside. They showed me the tire was shredded inside and said I was lucky it didn't blow. Then they sold me another tire. I'm so pissed off. I hate having 3 of one tire and 1 of another, not to mention all my time wasted being stuck on the side of the road!

I give this place a 0/10 was told they'd do anything to get my car going right again as in ordering…read morenew breaks lines etc. Was told to bring Malibu in to get lines changed they then told me sorry we don't do break lines after the mechanic told me 2 weeks ago he could do it no problem. Shitty business practice do not recommend this place 0/10 will find someone else to take my business instead.

Kyle was absolutely amazing; fantastic customer service! I came for an oil change which happened to…read morebe more work than I bargained for... I should have known since I drive a foreign luxury car. I had a coupon for a free conventional oil change which is what brought me to Pep Boys. Kyle knew that I would need full synthetic, not conventional, so he said that I he would just have me pay the difference so I could still use the coupon. He wanted to confirm that he had the proper oil for my car, so he asked me, but I didn't know as this was the first oil change I had needed. He told me it would be on the oil cap and I was embarrassed to admit I had yet to figure out how to pop the hood. He came out to show me and we discovered that the cap said to look at the manual... Two manuals later, we still did not have our answer, it just said to call Mercedes. He then called Mercedes to find out what oil I needed. Turns out that I needed full synthetic Mercedes brand oil. He then told me that if I bought the oil, he would still do the oil change for me which would be a significant savings from what the Mercedes dealership would charge me. I left with a happy car with fresh oil and highly satisfied with the great quality of customer service!

Absolutely terrible. I had an appointment at 7am and for service. I left my vehicle the night…read morebefore. The next day, the day of my appointment at 4pm when the shop had not I contacted me so I called them. I was told that they had not looked at my vehicle yet. They were busy and at that time told me I needed an appointment. I told them I had an appointment at 7am that day. I agreed to leave my car overnight again and then ensured me they would service it the next day. The next day at 4pm I still had not heard anything from the shop. I called and was told the mechanic drove it and does not detect the problem I'm describing but they still have not put it on the lift and looked at it. They have now had my vehicle for 2 days!! I picked my vehicle up and it was repaired at another shop. The mechanic states he drove my car however my vehicle was in the exact parking spot I left it in 2 days prior. The drivers seat was all the way forward since I am under 5 foot tall. There was no paper on the floor near the foot petals. So I highly doubt they drove my vehicle. My vehicle sat in their parking lot for 2 days and they never even looked at it. If they lie about driving my vehicle how can I trust them to do any service. On the way home the vibration in the steering wheel is still present which is why I brought it to them for service. I will never return. Please don't go here!!

My wife went in 4 months ago to have her tires rotated. Of course they could not keep their noises…read moreand hand off the truck. So, She gets a report that she needs new brakes all around with new rotors. Maybe so, because it has been 3 years since I professionally installed them myself. So, 4 months later I decide to go buy the parts from O'reilly - I saved over 400 dollars from other local part store prices. I am a registered business in two counties. PARTS by the way are impressive quality and the pads are free with rotor purchase. Anyway, 08/21/2026 I start the brake job. I did all 4 wheels. Guess what? Every wheel rotor and pads were in good shape- With at least another 20,000 miles left before concerns. I took pictures and saved the old parts. I have one question DUNN- Do you try to scam everyone? I still have the paperwork with a sign off by one of your so called techs. Beware people- Always get a second opinion. Way too many dishonest businesses out here! This is one of them!

10/10 place, Will is very accommodating and gets anything you need done in really good time ask for…read morewill!!

A no frills auto shop. Don't expect a cushy waiting room with 100 tv channels and current…read moremagazines on a polished table. Prices are decent and not so far off from chains or big box stores. Service is great. I always get my tires here. Durf will give you an honest recommendation based on your driving habits, and what you want to spend. If you prefer to buy local, this is your shop.

I dropped my car off at durf's to get the front wheels aligned and was promised it would be ready…read morefor pickup at 1:00 that afternoon. I went to pick my car up and none of the work had be done, and if it was not for a mechanic still remaining in the shop I would not have been able to have him call durf to get things done. When durf arrived and I explained to him what the problem was, he took my car into the back of the building stating it would be ready for me briefly. When he brought it back out he had just advised me that he had removed my brand new fully synthetic oil and put in Quaker steat garbage with a new filter and was charging me $86. When I told him he had just dumped $90.00 of oil and a $23.00 oil filter in the garbage that didn't even have 50 miles on them, he laughed and stated "Oh well your loss!!!". I told him that he knew what the car was there for and had done something that was totally not asked for, he just laughed again and said pay your bill and get your car out of here. I told him I wasn't paying because I did not ask for it and he told me that I could pick up my car when the bill was paid. Had I had more time (because I was leaving to go out of town to Georgia that afternoon) I would have called the cops and had them sort the mess out. To sum up the story don't trust them with anything if you value your vehicle and your wallet. Needless to say very bad service, a very crappy business attitude, as well as a thief to anybody he feels he can push around due to their age or sex. I surely would have gave them a negative five if it was available, but the application made me give them at least a one star.

Backstory: It was in the 5pm hour when I started making the rounds to see if any auto shop in the…read morearea could do an inspection for me. (Two year old car- nothing difficult.) I was turned away by every single place. "We're closed" some said, "the mechanics went home already" another one said (an hour before closing! Really?!) Finally Monro was my last stop. He couldn't do it then, BUT, he offered to make me an appointment! Four shops turned me away and this was the first one to actually attempt to keep my business! Fast forward to appointment day: I got there on time, they took my car back. I sat in the waiting room. The show "Naked and Afraid" was on... that was awkward. Not the best option for a waiting room, but then again I was the only one there at the time so... not as uncomfortable as it could've been. My car was done before I knew it. Maybe 15-20 minutes. I had a coupon, he redeemed it, I paid, he handed over the keys, and off I went. Easy peasy! This place is a no-frills, no-drama, in-and-out shop. They're not dismissive like the other guys; they act like they appreciate the business. Just come here first and avoid all the running around.

Went in for a $21 inspection, left with a $222 bill to replace a brake light and license plate…read morelight in order to pass. The work took all of 5 minutes to swap out the old bulbs, the labor fees are wild here. But the thing that bothered me the most was when I asked the guy "hey is it normal that I'm having to replace bulbs in my Subaru constantly? I'm not even getting a year out of each bulb"... a genuine question I was asking as I don't know how often people typically need to replace burnt out bulbs. This guy spoke to me like I was a total idiot and said "well they're just lightbulbs... and you hit bumps don't ya?" Crazy response. My bulbs are burning out fast because I hit bumps? Come on. I've never had this issue in any car I've driven so was honestly wondering if something is wrong or if that was normal. Everyone I've asked since says it doesn't seem normal in the slightest. So I'm not sure if this guy just assumed I was stupid, or if he spoke to me that way because I'm a woman or what, but I'll definitely be taking my business elsewhere and regret not reading some reviews in the first place because it seems most customers are unhappy as well