Dev and Cam are awesome got me out in no time flat checked all my fluids tires and both air filters…read moreeven recommended wipers I've gone to the dealership and all they told me is to give them my keys and you'll have it back within an hour or so lube techs and mechanics get so much hate for doing their job people treat them like they aren't human to trying to make it hats down for the guys at take five

Took my vehicle here for an oil change and was pleasantly surprised by the team and their work…read moreethic. This business offers a lot of services, and offers quick and speedy oil changes. The team I was working with were super helpful and explained anything I asked about. They helped me get a good discount and helped me avoid paying a full industry-standard price. Though, you do pay a lot for the speed. An oil change here can be quite steep. But, I believe that if you are in need of a quick oil change without the risk or worry of being ripped off, than this is your place. Strong recommend.

This place is quick, affordable, the amount of services they offer is surprising for how efficient…read morethey are. I really appreciate them.

I trust them a lot more than the other quick oil change places in the area. I feel like they are…read morefast, I never have any issues, are reasonably priced for what they are, and have never had any issues. I don't know that I would get much done outside of an oil change or inspection, but every time they have done something for me, it's been fine. I don't think I have ever been here longer than 15-20 minute, but I am often out in about 10. I would recommend.

Backstory: It was in the 5pm hour when I started making the rounds to see if any auto shop in the…read morearea could do an inspection for me. (Two year old car- nothing difficult.) I was turned away by every single place. "We're closed" some said, "the mechanics went home already" another one said (an hour before closing! Really?!) Finally Monro was my last stop. He couldn't do it then, BUT, he offered to make me an appointment! Four shops turned me away and this was the first one to actually attempt to keep my business! Fast forward to appointment day: I got there on time, they took my car back. I sat in the waiting room. The show "Naked and Afraid" was on... that was awkward. Not the best option for a waiting room, but then again I was the only one there at the time so... not as uncomfortable as it could've been. My car was done before I knew it. Maybe 15-20 minutes. I had a coupon, he redeemed it, I paid, he handed over the keys, and off I went. Easy peasy! This place is a no-frills, no-drama, in-and-out shop. They're not dismissive like the other guys; they act like they appreciate the business. Just come here first and avoid all the running around.

Went in for a $21 inspection, left with a $222 bill to replace a brake light and license plate…read morelight in order to pass. The work took all of 5 minutes to swap out the old bulbs, the labor fees are wild here. But the thing that bothered me the most was when I asked the guy "hey is it normal that I'm having to replace bulbs in my Subaru constantly? I'm not even getting a year out of each bulb"... a genuine question I was asking as I don't know how often people typically need to replace burnt out bulbs. This guy spoke to me like I was a total idiot and said "well they're just lightbulbs... and you hit bumps don't ya?" Crazy response. My bulbs are burning out fast because I hit bumps? Come on. I've never had this issue in any car I've driven so was honestly wondering if something is wrong or if that was normal. Everyone I've asked since says it doesn't seem normal in the slightest. So I'm not sure if this guy just assumed I was stupid, or if he spoke to me that way because I'm a woman or what, but I'll definitely be taking my business elsewhere and regret not reading some reviews in the first place because it seems most customers are unhappy as well

Update May 2025. After the last debacle, the regional manager sent me a free oil change coupon…read more Time for an oil change, I went to the Lockport location. They told me they could not accept the coupon for some reason. I called the number on the coupon, and was told that indeed that location was a separate franchise and didn't participate, but Clarence did. Oh boy. The continuing story looked gloomy. I went to Clarence. Tony the manager told me that Lockport is under the same ownership as his location, but he'd take care of me. Another odd twist, but whatever. The experience at the Clarence shop was phenomenal. Night and day from the previous hassles with Valvoline so far. Jordan, the bay tech, was courteous, clear, concise, reviewed recommended services without ever being pushy, did the lights safety checks, offered me to donate to Ronald McDonald house...quick and efficient, while being genuinely politely engaging. Communication among the team while services were being checked off was superb. It was immediately clear that Tony runs a tight shop, with professionalism as the foundation. I didn't get any additional recommend does services at the time, but I will definitely consider Tony's shop when I am ready to get them done. Stellar team.

my car was very past due for an oil change, absolutely loved the workers that did my oil change…read moreand filled my fluids! i 100% recommend going to this location! always fast and reliable.

BEWARE.Absolutely terrible experience. After waiting hours for them to put a new tire on my vehicle…read morethey realized they ordered the wrong one (i had all seasons on and needed 1 tire, they ordered a mud/snow tire, then refused to mount it to the vehicle. I will never do business with them ever again. They heavily inconvenienced & do not know what they are doing.

Took my snow tires and rims in as a carry in to have the new tires mounted that I brought. they…read moreimproperly mounted two tires and then threw an excessive amount of weights on to compensate when they balanced the tires so I had to have them redo it and then return to the store later to pick them back up. Horrible service.

Rare to find honest people(wont rip you off and great value) that do great work. This is the one…read more Great service as auto-shop and communication, very knowledgeable, will always recommend housels, noting as they are the best, you may have to wait a week for a time slot. Only things that could be improvements are a good website for appointment making and services, secondary point of contact for inquiries, they are usually pretty good about picking up calls but haven't found a voicemail for when they miss calls

First time customer. 2017 VW Jetta. Brought it in to have looked at for a self diagnosed issue…read more Everyone is really nice. Got a very quick appointment to look at car for a potential estimate. What I like best is the honestly. They were extremely up front with me and explained everything clearly and politely. That's uncommon these days. Pricing is very fair for the expertise you get with foreign and domestic vehicle repairs. Anyways I would recommend. Stay away from the stealerships !

My wife went in 4 months ago to have her tires rotated. Of course they could not keep their noises…read moreand hand off the truck. So, She gets a report that she needs new brakes all around with new rotors. Maybe so, because it has been 3 years since I professionally installed them myself. So, 4 months later I decide to go buy the parts from O'reilly - I saved over 400 dollars from other local part store prices. I am a registered business in two counties. PARTS by the way are impressive quality and the pads are free with rotor purchase. Anyway, 08/21/2026 I start the brake job. I did all 4 wheels. Guess what? Every wheel rotor and pads were in good shape- With at least another 20,000 miles left before concerns. I took pictures and saved the old parts. I have one question DUNN- Do you try to scam everyone? I still have the paperwork with a sign off by one of your so called techs. Beware people- Always get a second opinion. Way too many dishonest businesses out here! This is one of them!

10/10 place, Will is very accommodating and gets anything you need done in really good time ask for…read morewill!!

Went here to have my practically new tire fixed. I was told it had a nail in it. They patched it…read moreand I went on my way. A couple days later, the tire went flat as I was driving. Had it towed to the nearest Mavis (Williamsville) where they patched the tire again for free. A couple days later, it was low on air. I was in Buffalo and went to the Mavis on Delaware Avenue. They said the patch had been done from the outside and should have been done from the inside. They showed me the tire was shredded inside and said I was lucky it didn't blow. Then they sold me another tire. I'm so pissed off. I hate having 3 of one tire and 1 of another, not to mention all my time wasted being stuck on the side of the road!

I give this place a 0/10 was told they'd do anything to get my car going right again as in ordering…read morenew breaks lines etc. Was told to bring Malibu in to get lines changed they then told me sorry we don't do break lines after the mechanic told me 2 weeks ago he could do it no problem. Shitty business practice do not recommend this place 0/10 will find someone else to take my business instead.

Honest , thorough, professional. Brought in 2011 BMW for brakes and check lights. No upcharges,…read morework performed perfectly.

Well, let's see... I first took a motorhome to Hillmans for…read morea "pre-purchase" inspection that was apparently never done, as when I had to remove the engine cover weeks later, there was an animal next, obviously old, on top of the engine block. Hillmans told me the unit was in good shape. 2 weeks later, returning from our second camping trip (local, thank goodness), we overheated. Since I had already scheduled service for a generator that kept stalling and a refrigerator that didn't get cold (thanks for the "pre-purchase inspection...), I added that to the list. After two days, I called for an update and was told the radiator needed to be replaced. Three days after that, I cancelled my scheduled camping trip due to not having a motorhome to go in. I was told the new radiator was $1500.00 but they could send the old one out for a re-core. A week after than, I again called for an update and they claimed to have not heard from the radiator shop but my generator had been repaired and the refrigerator was cold. I expressed my displeasure that Hillman had not called me and that I had to keep calling for updates. Long story short, they never called me until I called complaining and, after two weeks, I had a new radiator and a refrigerator that still wasn't cooling. The generator was untested. Ricky at Hillman told me he'd price a new reefer and get back to me. Still waiting for that call. Meanwhile, the motorhome has been leaking transmission fluid in my driveway and any other place the unit has been, the generator continues to stall and I finally got the reefer working myself. The motorhome is now at another shop, and the first question I got was "who put this radiator in? All the transmission lines are cross threaded and leaking". I paid Hillman $3,000.00 for all this work and the only thing I got was excuses and a poorly installed radiator. Lesson learned.... 10/8 - Update from the shop fixing what HIllman didn't: ""Good evening Bob, just letting you know I literally just closed the hood on your RV & it's all set for pickup tomorrow....Please give me an idea when you're going to come by and pick it up.... We will talk then about going after the place that did this terrible butcher job." and "but we definitely need to get your money back from those hacks."

Zimmie's is the best. I always look forward to going there because they are honest and give it to…read moreyou straight. The work is done quickly and it is done right. Can't say enough about this shop.

Went in with a problem they claimed to have fixed. Came out with the same problem. $ not returned…read more Rather than apologizing and doing a redo, every sentence was interrupted. Called several times to have problem solved -- calls not returned.