I brought my 2013 Ford Edge to Kolb Family Automotive for multiple electrical issues including…read moreclimate control problems, windshield wipers not working, an airbag light, and service advance trac warnings. Their online scheduling system originally booked my appointment incorrectly for 4/2 instead of 4/3, but they did agree to still look over the vehicle, which I appreciated. After diagnosing the vehicle on 4/3, they contacted me with recommended repairs and I approved the work. My vehicle remained there for over two weeks and I picked it up after hours on Friday, 4/24. Immediately after pickup, I realized several of the original issues were still unresolved. The windshield wipers still did not work, the airbag light was still on, and later I discovered my backup camera no longer worked and the ambient temperature display now only showed dashes instead of a reading. I texted them that same evening regarding the unresolved issues. A few days later, I was told the wipers had essentially been forgotten about after another repair was completed and that the airbag concern was not something they worked on due to liability reasons -- something that was never communicated to me upfront despite being one of the main reasons I brought the vehicle in. The only repair that appears improved are the brakes, however now the vehicle shakes while braking. I can finally turn the heat off, but now my AC no longer works either. What was most disappointing to me was the lack of follow-up afterward. I sent a respectful message explaining my concerns after picking the vehicle up and never received any response. At that point, it stopped feeling like an honest mistake and started feeling like my concerns simply were not important. I understand older vehicles can be difficult to diagnose, but after spending a significant amount of money and being without my vehicle for over two weeks, I expected better communication, more thorough follow-through, and confirmation that the original concerns had actually been resolved before returning the vehicle. Overall, I left feeling frustrated and disappointed with the experience.

I could not be more satisfied with the entire team. Great service from start to finish. The price…read morewas more than reasonable. I had my car back in less than 2 hours, awesome job guys. I would recommend Kolb Family Automotive to family and friends, and anyone having issues with their vehicle. I know they will be my choice.

I have been very impressed with Mogavero 's Automotive. Friendly, accommodating and most…read morecritically, good at what they do. Each time I have requested service it has been taken care of quickly, appropriately, and fairly. They have advised me on more than one occasion that the problem was not as significant as it presented and I ended up saving money. They I am a fan and will continue to patronize this businesses.

Just got tires aligned I was told this shop was good and did not disappoint very good service I…read morehave been in the parts Business for 35 years been in lots of different shops this is a very good one

To provide a little context, my drivers rear tire has been leaking a LOT of air over the last…read moremonth. I haven't really addressed it besides filling it with air at Mavis because (to be honest) it was a headache i've been putting off. I stopped at the Mavis on Transit on my way home back to Rochester for air, and their pump wasn't in service. Their mechanic Burra came outside and told me to pull around to the side and he'd put air in it. Without me even asking, he tightened my valve stem which was loose and offered to patch my tire. Granted, I didn't come here expecting to pay anything, but I knew it needed to be fixed and he got me right into the garage on the spot. Truly some awesome folks that work here, especially Burra, who show they care about the people who stop in. If i'm in Buffalo and need a new tire, I know where i'll stop now!

Came for an oil change for my Ford Escape and they somehow broke the clips or connectors on the…read moreheat shield so I it keeps on falling down. I have come back three times to them and the problem still isnt resolved.

Not even a year ago took my jeep in for them to look and tell me what all needed to be fixed. Came…read moreback with $5000 worth of stuff wrong. Asked if i fixed it all if they thought it would last 2 to 3 years. Told me absolutly. Just took it to a friend to look at a part that broke and was informed the frame is rotted and absolutly will not last and they definetly knew that when they looked at it.

The best mechanic around Lockport!!! Great customer service and very respectful and very reasonable…read morewith prices highly recommend

Pains me to write this review as I've been a customer for over 20 years and typically have nothing…read morebut good things to say, and they have helped me out of many jams. They have even fixed minor problems, and refused any sort of payment multiple times. My car battery tested unusually low during my inspection, I was asked to come back to double check as it was extremely cold that day. I stopped by a couple weeks later. They are too booked to do, it. Isabella tells me to bring it back Thursday morning. Bring the car back Thursday morning. Patrick clearly annoyed with the fact I was in the shop. Not sure if I wasn't put on the schedule appropriately, or just having a personal bad day. Car battery gets checked. Patrick has battery tested "it's at 56% you're good to go." I inquire if that is normal for a battery I believed to only be a year old? "Yeah new batteries can test as low as 80% in this weather, so 56-80% is acceptable." This was said in front of a full waiting room. I inquire with friends more mechanically inclined than me. I am informed yes l, weather will affect the test but, that's testing at a 2 year old charge. Patrick couldn't be bothered to look up as to when the battery was replaced for me to confirm the date. Didn't discuss how the warranty would be determined. A 24% margin of error seems pretty high for a determining factor on a warranty. Didn't tell me what determines an under performing battery, and what would qualify for replacement. Nor tell me when the warranty expires, to potentially bring it back in warmer weather to test again, before the warranty is null. Very disappointed, this is not reflective of brand and service I have become accustomed to, glad they have a second location. I will be avoiding the Transit location.

OMG...Scruggs on transit I love this place... They are so honest.. they don't try to sell you…read moresomething you don't need. I first went to them when one of the car dealerships said that the computer on my car needed to be replaced.. NOw any other place you would go would say oh yea you need that.. 2 hours after I dropped my car off I received a call from Scruggs telling my car was ready.. Said that I only needed an inspection and a new battery... nothing wrong w/ the car.. then i took my newer car to Scruggs on transit for an oil change.. i get a call back that i needed a lot of work done.. head gasket etc.. something you would think that the dealership would've taken care of...once i received the cost i was ready to cry.. they offered me a 3rd party lender.. YAYYYY!! that was awesome.. the people there are the greatest..Henry, Patrick, Carmine (he did the work on my car), Isabella.. I was treated like one of the family.. i will be going there anytime i need to have something done on the car.. you should go too.... THEY ARE THE BEST!! SO MUCH BETTER THAN THE REST!!

Tom at Dan's Service was absolutely outstanding in service. I limped in one night after hours with…read morean Enterprise rental car with a flat . THE CAR HAD NO JACK IN THE TRUNK. Tom under standing my perdicament graciously ,with a smile grabbed my spare ,swapped it with the flat,checked the pressure ,tightened the lug nuts with a torque wrench and sent me on my way. Thanks Tom and thanks Dan for having a guy like him at work.

Making an appointment was necessary for me. I was told I may have to wait 2 hours but I was done…read moreafter 1 hour. Serviceman made sure they had potential needed parts for my repair. I was happy with the final bill. I will return in the future when needed! And recommend them!

Great service. Great prices Owner listened to me and did not pressure me into a more expensive tireread more

Highly recommend Reid's. Jason was fantastic, recommended the tire I should get, very…read moreknowledgeable, courteous. Although it was very busy, my tires were installed and I was out in 90-120 minutes. I highly recommend Reid's Tires.

My first experience with Kulik's was having my car inspected. Not much I can say about that...My…read morenext experience 1 or 2 weeks later was a little more interesting. I contacted them because the starter motor in my BMW died. I called Kulik's as it is relatively near to my house. They said they could do it but I would have to have a tow operator pick it up which I did. They completed the job in 2 days which I felt was good. They called me to pick up the car and when I got it home noticed there was a ding on the hood. Apparently the mechanic closed the hood on a tool which dented my hood. When I brought it back they apologized and had the dent repaired and the hood repainted. It was a bother to me which I do not think I was compensated for however everything turned out ok. I will probably continue to use them as Dave was helpful and apologetic for the incident.