I could not be more satisfied with the entire team. Great service from start to finish. The price…read morewas more than reasonable. I had my car back in less than 2 hours, awesome job guys. I would recommend Kolb Family Automotive to family and friends, and anyone having issues with their vehicle. I know they will be my choice.

I brought my 2013 Ford Edge to Kolb Family Automotive for multiple electrical issues including…read moreclimate control problems, windshield wipers not working, an airbag light, and service advance trac warnings. Their online scheduling system originally booked my appointment incorrectly for 4/2 instead of 4/3, but they did agree to still look over the vehicle, which I appreciated. After diagnosing the vehicle on 4/3, they contacted me with recommended repairs and I approved the work. My vehicle remained there for over two weeks and I picked it up after hours on Friday, 4/24. Immediately after pickup, I realized several of the original issues were still unresolved. The windshield wipers still did not work, the airbag light was still on, and later I discovered my backup camera no longer worked and the ambient temperature display now only showed dashes instead of a reading. I texted them that same evening regarding the unresolved issues. A few days later, I was told the wipers had essentially been forgotten about after another repair was completed and that the airbag concern was not something they worked on due to liability reasons -- something that was never communicated to me upfront despite being one of the main reasons I brought the vehicle in. The only repair that appears improved are the brakes, however now the vehicle shakes while braking. I can finally turn the heat off, but now my AC no longer works either. What was most disappointing to me was the lack of follow-up afterward. I sent a respectful message explaining my concerns after picking the vehicle up and never received any response. At that point, it stopped feeling like an honest mistake and started feeling like my concerns simply were not important. I understand older vehicles can be difficult to diagnose, but after spending a significant amount of money and being without my vehicle for over two weeks, I expected better communication, more thorough follow-through, and confirmation that the original concerns had actually been resolved before returning the vehicle. Overall, I left feeling frustrated and disappointed with the experience.

Place is a rip off had my car towed there because somebody recommended them and after they held it…read morefor a week tells me that they can't fix it because of the type of transmission ( there a trans shop) and can't tell what transmission is in it so for this they charge me for the tow and for telling me there a half ass shop $260 gone do your self a favor find a better place and some advice for the owner you should have done the right thing instead of ripping people off I would have gladly paid for the tow but to charge me a fee to tell me you can't work on it that's criminal

Sent my 4L60E from my 96 chevy k1500, got it back within a really quick time, built really well,…read morecustomer service was astounding and the builder went into detail about what went wrong and what they did to prevent it with adding some other preventative things that can help this transmission last a long time, will definitely be taking another transmission back there if i need another one rebuilt. Pricing was fair and reasonable as well. Huge thanks to the builder for building a quality transmission for my truck and customer service for being as kind as possible!

Paid over 1k dollars for new tires. Brakes and rotors. Only for the tires to wear out less than a…read moreyear. Did my own tire rotation. But because I didn't take it to them they couldn't prove the tires were rotated. Rotors were never replaced. They shaved down my old ones to make them look new. Why would I take my truck there to get my tires rotated when I can do them for free ? Guy at the front desk was a total Ahole. NEVER again going back to this place. Messed up my alignment as well. Didn't bother to put anti cease on the brakes between the rotor and the hub. It was ceased on so bad we had to use a sledge hammer to get it off. We live in NY. Everything rusts QUICK. Awful. Just awful. Maybe because I'm a girl they think I'm stupid. ‍

Excellent service and customer care. I am a small camper dealer 100 miles away. Brandon got my…read morecustomer from his area scheduled quickly and efficiently for a New York State trailer inspection. Made both my customer and my affordablecampersplus.com business very pleased. Wish I operated near by to do business there daily. Rock solid after only a five minute phone call. Much appreciated. Smitty

Making an appointment was necessary for me. I was told I may have to wait 2 hours but I was done…read moreafter 1 hour. Serviceman made sure they had potential needed parts for my repair. I was happy with the final bill. I will return in the future when needed! And recommend them!

We were on holiday with a shaking steering wheel. We happened upon this busy place. If I could give…read morethis place 10 stars I would. Thanks to Chris who took the time to diagnose the problem, Brian for researching and installing tires, and Sammy for overseeing everything and keeping us in the loop. We so much appreciate this place! Oh yea, and a great price. I checked....

These guys were awesome! We live in Buffalo but were visiting family in Rochester. On our way home…read morewe noticed our tire was going flat. By luck we pulled in here, to inspect our car and get off the road. They were closed but by chance a gentleman was doing inventory or some extra work. He came out to see if we needed any help. He got on the cold snow covered ground and went to work locating the hole. He quickly determined he could patch the tire for us and did so. He could have stayed inside we would have never known he was there. We knew the facility was closed, we just pulled in to get off the road. This good Samaritan came to our rescue and boy was it cold outside. Thanks for your help!!! We would have been stranded forever because we didn't have a spare tire. You guys are the best.

Chili Automotive is fantastic!!! They go ABOVE AND BEYOND ! Multiple people there have ! I trust…read morethem with all my cars needs. I have Mercedes and the dealer said what I needed done. Chili Automotive took a look at the recommendation and could specifically say why they thought it wasn't needed at this time. They noticed a tire that they put on was different the next time I came in and asked me if I changed it and I told them no asked me if someone else had driven my car and I said no until I realize I was at a hotel and then valet kept the car in a parking garage for three days. He actually called two places and gave me the number of a third for the type of tire that was sold in Ohio. As a single mom, I didn't have a ride home. The owner drove me home so again they go above and beyond. Elisa

Last Wednesday, while preparing a return trip to New Hampshire from the Buffalo area my…read moretransmission fluid started leaking. I immediately reached out to the West Herr Nissan dealership at 4:30. After waiting an hour for a return call, I placed a second call. The service manager instructed me not to drive, and to have the vehicle towed to their dealership. The service manager then stated that they would not be able to look at my vehicle until Friday or Monday. My choices, a 15-hour bus ride home, a one-way car rental, or an extended stay at a hotel with no transportation until they figured it out. John at Lamarco's Auto Service, an extremely kind gentleman, put me in contact with Chuck at Transmission Exchange. Upon my arrival, my car was immediately put on a lift and the issue identified as a rotted transmission hose. During my wait, Chuck did everything in his power to make me feel welcome and comfortable. I was even invited to join the crew for lunch! Transmission Exchange diagnosed the issue, completed the repair and I was on the road within a couple of hours. After my negative experience with West Herr, I had given up on receiving any kind compassion regarding my circumstances. A big thanks to Chuck, Mom & the crew for restoring my faith in the humanity. You guys rock! Lisa

I took my car here after seeing that they had good reviews online. However, now i regret taking it…read morethere. When i first went there Chuck was very nice and friendly. called me back within a couple hours to let me know that my transmission needed to be rebuilt. He said it would take a few days. My vehicle ended up being there for 9 days before i got it back from the transmission rebuilt!!! when i got it back, immediately i knew something was wrong so took it back and spoke with Joe. Joe claims he drive it around and also had the owner Chuck drive it and both said it drives perfectly. Another week goes by and i take it back because its definately not driving perfectly as they said it was. Now this time Joe said oh yea i feel what youre talking about i think its the motor mounts but we dont fix that here we only do transmission work so youll have to take it to a general shop. Immediately i took it to another shop and within 10 minutes they found that one of the engine mounts was left loose and the bracket was damaged! This was NOT an issued before i took my car to Transmission Exchange and the fact that they refuse to help me now that they got their money is unbelievable!!! I will never go there again nor recommend anyone to trust these people with their vehicle. DONT DO IT!!! Once they get your money they will blow you off And not take accountability for any errors they made have made. Sincerely, Truly Disappointed Customer

I had an accident in the middle of a blizzard on the thruway while driving from Fredonia to…read moreConnecticut. I drive a Jeep, so I pulled over managed to find Castilone's service department online. They were so nice. I limped over to their shop and had two blown tie rods. They took me immediately, diagnosed the problem, and had me out the door in two hours flat, including diagnosis and getting parts delivered. They saved my life big time!! Many thanks to them for understanding my problem and for prioritizing my situation as someone far from home.

Horrible service and parts. Been waiting for service on recall been 3 months and keep getting run…read morearound saying they have to order parts. I don't understand why it's so difficult. And when asked service manager laughs.

Outstanding emergency service at a fair price. My brakes went while traveling on the NY Thruway…read more Hundreds of miles from home, I was alone and shook up. They were polite, got me towed, repaired, and back on the road the next morning.

Had to have my car towed because it wouldn't start and Dickinson's was fantastic! Wonderful…read moreservice. Friendly and courteous. Highly recommend them