1. Bill's  Auto

    1. Bill's Auto

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    Batavia, NY

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    Bill's Auto

    3.8 (6 reviews)
    Closed Closed

    Services - Bill's Auto

    Wheel alignment

    Auto engine repair

    Auto mirror repair

    Bill's Auto Photos

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    Ziebart

    Ziebart

    2.7
    (21 reviews)

    Just had my wife's 2025 Outlander undercoated, and paint protection. They did a phenomenal job, and…read moreaccording to my Wife, communicated wonderfully with her throughout the process. We are extremely happy with the quality, speed professionalism & quality of the work done.

    When I arrived for my appointment, I was directed to the service agent, Marcus, who was trying to…read moresell me more service besides the $2k one I got connived in January 2024. I had to repeatedly tell him no several times for other services that were not needed and I cannot afford. I was told it would take about 3-4 hours for my car to get coated, scratches that needed buffing out and any small indents fixed due to normal wear and tear. I was told after an hour and half that my car was ready. I go out to my car with Marcus, my car is dripping from water (I also had a package with Upstate in Attica, upon purchase, for undercoating.) my car looked horrible!!! The black all around the bottom of my car was not coated, my tires looked like crap ( not coated), scuff marks not buffed out. (I previously said scratches), and the indentation was not fixed! I questioned him about it and he told me to buy a pen with the same color to cover it up! What?! I told him I wanted to speak with the manager, Steven (I believe). I went out with him to show him my concerns. He told me it would be taken care of. Not!!! Only a few marks where my car had scuff marks were addressed, the rest hadn't been touched, the indentation was not fixed, and the black that is all around my vehicle hadn't been touched, as well as my tires not polished and it was still dripping wet!!! I just about had it at this point. A few day's later, I tried opening my sun roof, it wouldn't budge!!! Still it doesn't work. Yelp was the only source that asked about my experience. It is in the negatives for sure!!! I thought I would call them to get it done correctly. I wanted to cool down my jets before doing so.

    Kolb Family Automotive

    Kolb Family Automotive

    4.0
    (4 reviews)

    I brought my 2013 Ford Edge to Kolb Family Automotive for multiple electrical issues including…read moreclimate control problems, windshield wipers not working, an airbag light, and service advance trac warnings. Their online scheduling system originally booked my appointment incorrectly for 4/2 instead of 4/3, but they did agree to still look over the vehicle, which I appreciated. After diagnosing the vehicle on 4/3, they contacted me with recommended repairs and I approved the work. My vehicle remained there for over two weeks and I picked it up after hours on Friday, 4/24. Immediately after pickup, I realized several of the original issues were still unresolved. The windshield wipers still did not work, the airbag light was still on, and later I discovered my backup camera no longer worked and the ambient temperature display now only showed dashes instead of a reading. I texted them that same evening regarding the unresolved issues. A few days later, I was told the wipers had essentially been forgotten about after another repair was completed and that the airbag concern was not something they worked on due to liability reasons -- something that was never communicated to me upfront despite being one of the main reasons I brought the vehicle in. The only repair that appears improved are the brakes, however now the vehicle shakes while braking. I can finally turn the heat off, but now my AC no longer works either. What was most disappointing to me was the lack of follow-up afterward. I sent a respectful message explaining my concerns after picking the vehicle up and never received any response. At that point, it stopped feeling like an honest mistake and started feeling like my concerns simply were not important. I understand older vehicles can be difficult to diagnose, but after spending a significant amount of money and being without my vehicle for over two weeks, I expected better communication, more thorough follow-through, and confirmation that the original concerns had actually been resolved before returning the vehicle. Overall, I left feeling frustrated and disappointed with the experience.

    I could not be more satisfied with the entire team. Great service from start to finish. The price…read morewas more than reasonable. I had my car back in less than 2 hours, awesome job guys. I would recommend Kolb Family Automotive to family and friends, and anyone having issues with their vehicle. I know they will be my choice.

    Bill's Auto - tires - Updated July 2026

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