I brought my 2013 Ford Edge to Kolb Family Automotive for multiple electrical issues including…read moreclimate control problems, windshield wipers not working, an airbag light, and service advance trac warnings. Their online scheduling system originally booked my appointment incorrectly for 4/2 instead of 4/3, but they did agree to still look over the vehicle, which I appreciated. After diagnosing the vehicle on 4/3, they contacted me with recommended repairs and I approved the work. My vehicle remained there for over two weeks and I picked it up after hours on Friday, 4/24. Immediately after pickup, I realized several of the original issues were still unresolved. The windshield wipers still did not work, the airbag light was still on, and later I discovered my backup camera no longer worked and the ambient temperature display now only showed dashes instead of a reading. I texted them that same evening regarding the unresolved issues. A few days later, I was told the wipers had essentially been forgotten about after another repair was completed and that the airbag concern was not something they worked on due to liability reasons -- something that was never communicated to me upfront despite being one of the main reasons I brought the vehicle in. The only repair that appears improved are the brakes, however now the vehicle shakes while braking. I can finally turn the heat off, but now my AC no longer works either. What was most disappointing to me was the lack of follow-up afterward. I sent a respectful message explaining my concerns after picking the vehicle up and never received any response. At that point, it stopped feeling like an honest mistake and started feeling like my concerns simply were not important. I understand older vehicles can be difficult to diagnose, but after spending a significant amount of money and being without my vehicle for over two weeks, I expected better communication, more thorough follow-through, and confirmation that the original concerns had actually been resolved before returning the vehicle. Overall, I left feeling frustrated and disappointed with the experience.

I could not be more satisfied with the entire team. Great service from start to finish. The price…read morewas more than reasonable. I had my car back in less than 2 hours, awesome job guys. I would recommend Kolb Family Automotive to family and friends, and anyone having issues with their vehicle. I know they will be my choice.

Chesleys automotive is a top notch service in Batavia NY, they are one of few places open until…read more6pm! Also open until 5 pm on Saturday! These guys got my family out of a huge jam. We went in to a giant sink hole. Our suspension was busted up big time . After we got towed ,Storm and Adam were nothing but helpful and extremely professional during our tough experience. We were 4 hours from home and needed to get there ASAP. We discussed the issue at hand and worked together to come up with a plan moving forward with the experience. We discussed types of parts . Quality vs lower budget parts. They will work with you if you are on a budget. Speak up and communicate with these guys because they are quality people worthy of your business. If I were in Batavia,I would cherish these guys because they're a local mom and pop shop! In a world where we are swallowed by corporations,you guys in Batavia need to support your local families. Hands down one of the best shop experiences I've had in the state of New York. Storm and Adam got the job done and we were on the road just in time to get back to our normal lives. I can't say thank you enough to the guys there for your expertise and help. Thanks Frank

Excellent! one of the few shops that weld…read more.. Great people! They are looking out for your best interest

I have been very impressed with Mogavero 's Automotive. Friendly, accommodating and most…read morecritically, good at what they do. Each time I have requested service it has been taken care of quickly, appropriately, and fairly. They have advised me on more than one occasion that the problem was not as significant as it presented and I ended up saving money. They I am a fan and will continue to patronize this businesses.

Just got tires aligned I was told this shop was good and did not disappoint very good service I…read morehave been in the parts Business for 35 years been in lots of different shops this is a very good one

Paid over 1k dollars for new tires. Brakes and rotors. Only for the tires to wear out less than a…read moreyear. Did my own tire rotation. But because I didn't take it to them they couldn't prove the tires were rotated. Rotors were never replaced. They shaved down my old ones to make them look new. Why would I take my truck there to get my tires rotated when I can do them for free ? Guy at the front desk was a total Ahole. NEVER again going back to this place. Messed up my alignment as well. Didn't bother to put anti cease on the brakes between the rotor and the hub. It was ceased on so bad we had to use a sledge hammer to get it off. We live in NY. Everything rusts QUICK. Awful. Just awful. Maybe because I'm a girl they think I'm stupid. ‍

Excellent service and customer care. I am a small camper dealer 100 miles away. Brandon got my…read morecustomer from his area scheduled quickly and efficiently for a New York State trailer inspection. Made both my customer and my affordablecampersplus.com business very pleased. Wish I operated near by to do business there daily. Rock solid after only a five minute phone call. Much appreciated. Smitty

Outstanding emergency service at a fair price. My brakes went while traveling on the NY Thruway…read more Hundreds of miles from home, I was alone and shook up. They were polite, got me towed, repaired, and back on the road the next morning.

Had to have my car towed because it wouldn't start and Dickinson's was fantastic! Wonderful…read moreservice. Friendly and courteous. Highly recommend them

Great service friendly family busness!!!Had my brakes done and many inspections Also great help to…read morefigure out what is wrong with your vehicle

Mark and his wife Tracy, have been my "GO TOO" service for over 20 years. He took care of my…read moresisters and my parents before that. He's thorough and reliable, and long ago I stopped asking if his pricing was comparative with other service stations. I have no concerns or complaints, as he keeps me on the road quickly and safely. I can't thank them enough, and will always recommend Sheelar Automotive

I generally rebuild my own transmissions. However time was a constraint and I was not very familiar…read morewith the NP 435 (I rebuild toploader 4 speeds for 60's Fords). I had purchased several clutches and various parts from them over the years and they have always been very fair with pricing and had great availability. So I figured I would give them a try. They were very accommodating when it came to the drop off. I was running late and they stayed a few minutes after close to receive my transmission. I got the transmission back sooner than expected and I was very happy with the price and quality of parts. I was able to speak with the gentleman who rebuilt it (George). He is extremely knowledgeable and took the time to go over all of the parts replaced and where he sourced them(quality is everything to me). It's been a year and the truck it is in shifts beautifully and I am going to bring them another to do soon! Thanks L&L!!!!

Place is a rip off had my car towed there because somebody recommended them and after they held it…read morefor a week tells me that they can't fix it because of the type of transmission ( there a trans shop) and can't tell what transmission is in it so for this they charge me for the tow and for telling me there a half ass shop $260 gone do your self a favor find a better place and some advice for the owner you should have done the right thing instead of ripping people off I would have gladly paid for the tow but to charge me a fee to tell me you can't work on it that's criminal

I have to say that Castilone Dealership is rated #1 in Western New York…read more.... This is the second time buying my vehicle from them. The first time I was so excited to get my 2017 Jeep Renegade and they did everything in their power to get me in that. It was difficult because my credit was poor. But they did it!!!!! Now that my credit is good they got me into a 2018 Jeep Renegade at half of my APR was 3 years ago. Pleased with Will, Corey and Casey. You guys are the best. No need to go to any other Dealership people. Castilone is the #1 Dealership in my family

Do not go near this place! Took my son's jeep here for repair. After spending $1,700 the same exact…read moreproblem remained. They then said that I would have to spend more money bc it may be a different problem. Any reputable dealer would have made this right. Took it to another mechanic who correctly diagnosed the issue and fixed it. I disputed the charge with my credit card company. They investigated and ruled in my favor and credited the money. Now Castilone actually send me a letter threatening legal action for the money even though they are clearly in the wrong and agreed to the credit card decision. Wow! I actually welcome it. Do not go here for anything especially any repair. They have terrible mechanics and are completely untrustworthy, dishonest, and deceitful.