Customer service, very poor Springfield Missouri. When did almost an hour for help? Ask numerous…read moretimes. Better customer at Westlake for years will not be going back. Management was very rude, an unprofessional.

Does not cut or program keys. Store was cluttered and poorly managed. Was transferred 3 times and…read morewaited over 30 minutes for someone to answer if they could cut and program and they said they do.

Great staff great selection always helpful. Very positive environment. Love coming in here.read more

My daughter is super creative and always coming up with neat projects. She's shopped here before…read moreand I came along this time. If you're looking to upgrade your backyard, your patio or your deck they are ready for you with a nice selection of pretty much everything you're looking for. And there's so much for gardeners which is cool to me because I'm trying to become one. Menards is a really big store, well designed and bright and most likely has what you came here looking for. I'm already looking at my budget and planning my next trip back to shop again. Menards is located right behind the car wash and across from Casey's General Store.

Does not cut and program keys despite their website claiming they do. The store was disheveled and…read morepoorly managed. I've been here twice and left without what I needed both times. Do better.

It's usually a fairly clean store. The help seems to have gone to seed of late. They do have all…read morethose little figurines my wife likes, so I go there to get that. Willow something. Other than that I don't really see the purpose for the store being there.

Had a lot of help with setting up plan for a project and making cuts to the wood I needed. Really…read morenice staff and we'll stocked shelves.

Looked at the ad on 4/22. Saw Miracle Grow Garden oil buy 3 get 3 free. Called the store asked…read moreabout limits was told none. tried to order 30 bags to get 30 free, would not go thru. Called District office and spent 40 minutes talked to a nice young lady called Kennedy. she finally got it to go thru and I placed and paid for order. Several hours later, I get an email (after customer service closed, of course) canceling my order, no explanation or nothing. I am accusing them of several things,, False Advertising, Bad business practices, Possible Fraud and Bait and switch. When they excepted my payment, it became a valid contract tat they need to honor and make it right. Lowe's Norton RD.

New format Sutherland store (Springfield, Missouri). More like Ace Hardware. Minimal lumber,…read morefurniture, garden, etc. Lots of tools, fasteners, electrical, plumbing, etc. Truly a turning point for Sutherlands. Hope Sutherlands expands this store format everywhere.

Very friendly and helpful. It's a very nice store for those…read moreof us who need help with "stuff".

reposting my friends experience…read more Josh Jiles Anyone in willard area i reckamend you so not use true value of ashgrove or willard they are crooks and have taken 330 dollars from me on mayerials that i have returned for my customer and now they refuse to give us a refund for materials which is very wrong and on the other side i called doug in ashgrove to try and take care of situation the rite way because he was the one whom told me once check cleared as it did he will return my customers money and he refuses and went on to threaten me over the phone like a coward very professional i may say let me tell you and they still have all my materials that i returned saturday september 12 crooks and i highly recommend not to use them so sad to i did much business with them and spent lots of money there they are worthless and do not serve as a very good local business to local honest people

This may be my favorite hardware store. I lived in the apartments just behind the building for…read moreyears and it was great to just mosey across the street and get whatever handyman stuff I needed for a great price, but that's not what makes this place unique and great. First, it's not only a traditional mom-and-pop hardware store, it's also a thrift-store/flea market for home related stuff. They've got plenty of dishes, nick-knacks, yard art and even some used tools and sports equipment at unbeatable prices, so if you're willing to dig there's quite a bit of gold to be found. Even some small furniture. If you bring your kids with you there's a significant collection of $1 used toys. I got a multi-tool with a little rust on it (easily brushed off) for $2.49 and a bike tire repair kit for $3, those easily cost $20+ new a piece. Score! But the real reason to go here is the service. If you have to go to bLowe's or Home Repot, it's easy to spend a lot of time wandering around just trying to find the right section, let alone the right widget for your project. But at Rathbone it is extremely rare to not be greeted by a warm, competent, helpful staff person who can help you troubleshoot your effort and patiently help you find exactly what you need. The service of the old school of hardware stores like this one is an increasing rarity. These guys are keeping that way of doing the business alive and they're doing an outstanding job of it. Do yourself and Commercial Street a favor and just stop by this place before you hit the big box store for your next project, I think you'll be pleasantly surprised. (Or at least call them, they are a smaller outfit and they don't have building materials, but you'd be surprised what they fit in that little storefront!)

I love this store. They have given great advice and solutions when I need to fix something in my…read morehome. Great service with a friendly smile!

The store itself is great, but how is no one mentioning the crazy amount of static there? Every…read moretime my wife and I go, we shock each other every time we touch.

I live in San Antonio now but I am originally from Missouri. So on my trip back at Christmas we had…read moreto see what Menards was all about. I had no clue what to expect. I mean they have it all. From cleaning supplies, clothes, food, tools, flooring, bathtubs, furniture, dog toys, Christmas decorations, kitchen supplies, etc you name it they probably have it. Store was clean and well organized. Not many employees working and not many customers, I'm guess because it was Christmas Eve. We got some odds and ends. I took some random pics of things while ther

The worst customer service ever. Walked around finally found someone and he just said hello and…read morewalked away knowing I needed help.

Very helpful. Melvin is awesome! Took time to answer our flooring questions!! Will definitely go…read moreback there!