Brent was the best! Super easy to work with! Everyone was fair and honest. Did not feel pressured…read moreat all. Will definitely do business at Thompson again! Love my new car!

This review is for the quick lube side only…read more The wait times, even before opening in a Saturday morning are awful. Tried 2x this week- the first time was Tim's 1.4 hour wait. I waited. Then told, "you're next it will be another hour". They suggested ai get there before they open on Saturday. I did. 45 minute wait to even get in. Supposedly they are first come first served" using their cameras. Don't waste your time unless you can drop off and leave it there all day.

An unexpected road-trip detour this morning, but definitely a worthwhile one…read more We had to make an unscheduled side trip to Pinegar Honda in Springfield, Missouri, for B1 service on our Honda Odyssey. It added about an hour of drive time to our trip, plus another hour and 15 minutes for the service itself, but we prefer to do it by the book, and thankfully our Honda service plan covered everything. To make our 8:30 AM appointment, we had to get up at 5:30 local time in Rolla and get on the road early. Much of the drive to Springfield was through nearly two hours of rain, so it was a long and very early start to the day. The good news? The dealership was excellent, the service area was clean and well organized, and everything was handled smoothly. A fun surprise in the waiting area was an on-site donut case featuring St. George's Donuts, a true Springfield institution. Katy St. George first learned to make donuts in her father's shop in California, and in 1971 she and her husband Charles sold their business there and moved back to her hometown of Springfield, where they opened the first St. George's Donuts at Grand and Glenstone. It was a neat local touch to enjoy a bit of Springfield history while waiting for the service to be completed. After a 5:30 wake-up call and a rainy drive, that was a very welcome bonus. Sometimes road trips include unexpected stops, but when the service is good and the donuts are great, it all works out. Pinegar Honda 3520 S Campbell Ave Springfield, MO 65807

Sales Staff, Service Department. Nice selection of New and…read moreUsed Cars. Many employees have been around for years and years.

Richard "Bigfoot" was very nice and helpful in the purchase of our vehicle and he got us the value…read morewe needed for our trade in.

This dealership is shady. Buyer beware and use discretion. I tried buying a vehicle with…read morediscounts and basically was going to be screwed on my trade in because of the discounts.

I bought my car here back in 2020, and have used them for servicing said car since then. They are…read morevery helpful, always timely (I always schedule service, never walk in, not even sure if they do walk ins), and they've never talked to me like I was a "dumb woman". That last point is huge for me, and a big part of why I keep coming. Any woman who has tried to go to any car servicing has surely experienced that before, and not once has anyone at Pinegar talked to me like that. They've also never tried to upsell me on services, always explained to me why they do things, and they're always nice. Also, being able to drive my car straight into the garage, hand off my keys, and walk 10 feet into the waiting room, super appreciated by me, I have a disability and not having to walk and stand in line, it's very helpful. I drive out from Springfield every time because I know they're gonna treat me and my car well.

If you are a woman, I strongly recommend taking your vehicle elsewhere\…read more My experience with this service department was extremely disappointing and concerning\. I was billed for work involving my vehicle, including charges to my warranty, and **work was performed that I did not authorize**\. It took **five separate visits** before the underlying issue was addressed\. On my **fourth visit**, I was specifically assured that my vehicle was **safe to drive**\. I trusted that professional assessment and continued driving the vehicle, including having my children with me\. On my **fifth visit, less than 24 hours later**, I was told that the vehicle was **not safe to drive**\. Thank God nothing happened while my children were in that vehicle\. That change in assessment is extremely concerning\. If the vehicle was not safe to drive, why was I assured less than 24 hours earlier that it was safe? I was also told by the dealership's new car sales manager that, **"Sometimes we have to throw parts at it until we figure out what's wrong with it\."** That statement, particularly in light of the number of visits and the work performed on my vehicle, did not give me confidence that the problem was being properly diagnosed or repaired\. When I questioned why it had taken five visits to resolve the issue, I was met with raised voices rather than a professional explanation\. I also questioned the additional work and requested that the dealership take responsibility for having the resulting issues properly inspected and repaired\. That request was refused\. I am now having to seek an **independent inspection and investigation to determine the full extent of the damage and what repairs may be necessary**\. Customers should be able to trust that work performed on their vehicles has been clearly explained, properly authorized, and completed correctly\. They should also be able to question charges, repairs, and safety concerns without being spoken to disrespectfully\. I strongly recommend that anyone using this service department **document every interaction, verify exactly what work has been authorized, and carefully review all charges and warranty claims**\. This was not simply a disagreement over a repair\. It was a serious breakdown in communication, authorization, diagnosis, customer service, and accountability\. Most importantly, I was given conflicting information about whether my vehicle was safe to drive, and that is something I cannot take lightly when my children are involved\.

Usually when shopping around for a car (or anything for that matter) you are seen as a score and a…read morestatus. Doesn't concern people much on how great of a person you might be, or how willing and able you are to make things work to make up for the lack in status and score...the legal hustle. So you can imagine the dread that hung over me when this should be an exciting experience. Cue T.J... When I arrived at the lot and scoped out the car that first caught my fancy, I checked it out and he came right over. It was seriously like 2 friends who haven't seen each other in a while upon meeting. T.J is so down to earth and radiates kindness with his eyes. I knew I had found a kindred spirit. Yes, they do exist...a car salesman who gives a damn. That's all I was looking for, that was all that I needed was a chance. This girl needed wheels and on paper, it wasn't looking good. T.J found me the car I didn't even know I wanted, that was in my price range, and outstanding on gas mileage! What I thought was going to be a stressful event turned out to be a memory I will cherish. T.J will always hold capacity in my heart, that is how much this experience and finally being mobile again means to me. Everyone at Never Say No Auto was friendly and oh so helpful and ready to help. I will be passing on the good news about this place. Thank you guys!!

Great customer service. Getting a car through them was fast and efficient. Financed a 2017 RAM with…read more62,000 miles. Runs and drives great.

I had an outstanding experience purchasing my new truck from Maximilian at Reliable Toyota! From…read morebeginning to end, he was professional, knowledgeable, patient, and genuinely focused on helping me find the right vehicle. He answered every question honestly, made the entire process smooth and stress-free, and never made me feel pressured. Maximilian went above and beyond to ensure I was comfortable and confident with my purchase. His exceptional customer service made this one of the best vehicle-buying experiences I've ever had. I absolutely love my new truck and highly recommend asking for Maximilian at Reliable Toyota--you'll be in great hands!

Amy was a supper great saleswoman! Was really patient, answered all my questions, and went beyond…read morewhat was expected of her.

I would like to share & revise my original review about of this dealership. On 4/30 we went to…read morefind a different car thanks to Mother Nature's hailstorm rampage on 4/28 as many others experienced! It took out our former vehicle quite well, sarcastically speaking of course! Well we had a great salesman named Cody G. who was very kind, patient & professional! He found this beautiful vehicle a red 2023 GMC Terrain. Through our lengthy visit we finally signed all the paperwork & drove out in our new vehicle. Well here is the part that threw us for a loop. As basically a newby to the car buying process there were not enough questions asked on our part unfortunately. After being brought to our attention, I asked if the sales tax was included in the purchase price and unfortunately it was not. Well I went off the deep end as to the amount and being on an extremely tight budget we had no way to pay it. I felt beyond betrayed as I felt that this information should have been shared with us. Due to this experience I wrote my original scathing review. My review was seen by the dealership as they brought in a Customer Service Relationship Manager by the name of Andrew Snyder. To keep the story in an abbreviated manner there were many calls back and forth. So between us and the dealership who was very determined to repair this relationship and a deal was struck. We were given some assistance to help pay the sales tax as we absolutely had no $ to make it happen. The reason for the help is due to my husband who is 100% disabled & on SSDI as well as myself who is also on SSDI & only working very PT hours. So Andrew and others went above and beyond and went to the mat with the owner and made a miracle happen to help us keep this beautiful . So we are thoroughly pleased and grateful for the help we were given. So a BIG shout out to Andrew first and foremost along with others to truly repair this relationship. So to wrap this up, Andrew's title as a CS Relationship Manager is a very well deserved title. Thanks to all who played a part in our experience. I think it was a learning experience for all. So KUDOS again to Reliable Chevrolet

My 2016 Chevrolet Equinox started pouring gas out all over the road so someone waved me down. I had…read moremy vehicle taken to a Meineke repair center at first. Because it was just 14 days outside of the 10-year / 150,000 mi warranty, I was told to ask for a Goodwill discount from GM. My vehicle only had 53,000 mi on it so was far under the 150,000 mi and then for it to just be 14 days outside of the warranty when there was a manufacturer issue that led to a TPM because they installed the fuel hose underneath the gas tank, which not only makes it more expensive to repair because they have to take out the entire gas tank to replace a hose, but it wears a hole in the hose. They were aware of this issue and had it notify people. So mine was just 14 days out and they said when I talk to them that they would do a goodwill discount but I would need to have it taken to a Chevrolet or GM repair center so that they can make sure that was the issue. So I had it towed to the "Reliable Chevrolet". They said that they were busy so they would work it in whenever they had an opening but it might be until a week later that they could work on it. So I called back a week later to see what the status was. They couldn't find my vehicle. They never bothered to register it in their system despite knowing it was coming and the tow company giving them the keys to the vehicle and it being on their lot. After denying they had it for a while, they finally found it. So they do the diagnostic and charge me like $200 for that but said it would go towards the cost of repairs, which was to be covered by the GM Goodwill discount. GM says that they were going to call once the diagnostic was done. Waited over 24 hours and they still hadn't called. Finally, they do call and say they're doing $0 coverage and their estimate was $400 more than Meineke was. They offer to knock the price down $200 if I get the repair there, but they won't let me take my car without paying their $200 diagnostic fee. Meineke didn't even charge me a diagnostic fee because they found the problem so fast but they didn't charge me anything for it. So they tell me it's going to be about $700 with the discount and then send me the forms to sign to authorize it, but the form show $880. They charged some $95 shop fee as well. They agreed to waive that, but then don't update the estimate to show that they were actually going to delete it. They have basically guaranteed I am never going to buy a Chevrolet again, any GM, and I'm certainly never taking it back to repair at any location of theirs ever. Update: watch them pretend to care in the comments but they did absolutely nothing to actually help fix the issue. They're extremely disingenuous and saying that only to make others seeing the reviews think they care. They don't.

Excellent experience overall!…read more They were an excellent dealer, who answered every question, was very attentive to our specific needs pertaining to a vehicle. They were so nice, not aggressive and very good at their jobs. The process of finding, negotiation , warranty processing, and purchasing the vehicle went very smoothly, and was very efficient. Very happy about the service and the vehicle, thanks for the awesome deal! It's a great car.

Purchased my new car from them several years ago and have never had an issue. Very honest and…read moreupstanding guys. Till this day I can still call them and ask questions regarding repairs and maintenance.

Wonderful experience at Reliable Lexus! We really appreciate Sofiya's, she's been really good with…read morethe us and has worked with us for a very long time. Mark was also very well spoken, teaching us about the new tech features! Thank you!!

Automotive Dealerships are often rated on the newness of the facility. In the Luxury Vehicle…read moreMarket, everyone has a nice facility. The Luxury Guest want something I call "Personalized Service". Being treated like a unique individual with very specific needs. That takes a quality team working together. To the credit of Mr. Rick Meewes, the dealer principle/managing partner of Reliable Lexus and team, they have struck a balance of Quality Produce, Service, Inventory, and Personalized Service. People tend to forget, taking delivery of a luxury vehicle is a very emotional event. Enjoying the process is as much the attitude of the dealerships as it is the guest. Servicing your vehicle is and should be the same. Reliable has their act together. Lexus as a brand should be very proud of the work this team does for their current, future and new clients. Bravo.

Warning, they now have new software that will charge you 3 percent if you use a credit card. Bring…read morecash or a check, or find another dealership. I've chosen the last option.

I had and still have a problem with my 2015 outback liftgate I thought since I had taken my outback…read moreto the dealership that they would be able to fix the problem. I was wrong within a week my problem was back so I called multiple times to my service advisor to get ghosted. I would not recommend Reliable to anyone who is looking for service work.