I wanted to take a moment to recap my recent interaction with your business, as I believe it's…read moreimportant to accurately outline what transpired. On July 30th, I sent an email inquiry requesting a price quote and provided a clear list of the items I needed. I received a response from Travis, who stated: "Most all the materials on your list i have to order and i'm waiting for a call back on a few of the items from the supplier, i most likely will have this quote rdy for you monday." Based on this, I reasonably expected to receive the quote by Monday. When Thursday arrived and I still had not heard back, I followed up, assuming the request may have been forgotten. I also inquired if I could speak with someone else, such as an owner, to help move things along. Instead of a professional response, Travis--sounding irritated--replied, "How about you come down to the store, bud." This comment felt unnecessarily confrontational. I replied asking why it was necessary to come to the store in person when I had already provided the list by email and simply needed a quote. His response was dismissive, stating he would "get to it when he can," which gave me the impression that my request was not important. At that point, I informed him not to bother, as it was clear he did not want to assist me and that I would take my business elsewhere. Unfortunately, rather than ending the matter there, Travis continued sending additional emails, including irrelevant commentary and even correcting a minor typo in my email in what appeared to be an unprofessional attempt to mock me. The final message I received from him read: "I am just as appalled and dumbfounded at your actions and responses. Again, sorry I couldn't help you and good luck." To which I replied, "You are correct on the dumb part," clarifying my disagreement with his characterization, not calling anyone "dumb." His final response was, "Lol another keyboard warrior." This entire experience was extremely disappointing and unprofessional. I am genuinely surprised that this type of behavior is tolerated within your business. I intend to share this experience with others, both locally and online, as I believe customers deserve to be treated with respect and professionalism. I hope you will take this feedback seriously, as I truly believe this reflects poorly on your business and could be addressed with proper training or oversight.

I want to let people know, if you need lumber, call LNL…read more Address: 93789 Carlisle Ave, Coos Bay, OR 97420 Hours: Open Closes 4:30PM Phone: (541) 269-7071 Im not a carpenter and I did not realize a 2x4 is not 2" x 4" So when my order arrived nothing worked.. Cuts were wrong, basically a lot of wood I could not use. When I called to see how this could be fixed, the manager not only took care of it all, he then came out to my house with the right stuff, and left it without pay as my wife had the cash (Duh) and was not home. I was blown away by their courtesy and professionalism and their patience dealing with a moron like me. These guys went above and beyond, my hat is off to them.

Customer service is horrible. Behind the counter staff just act like they don't want to be there…read more It's truly bizarre.

Staff is Always helpful and professional. Lots of products in stock. Always answers questionsread more

Doing a major project at home and had some basic knowledge about things. The staff here were not…read moreonly extremely helpful and kind but looked out for me on pricing, and advice-- to the extent even of recommending a trusted contractor for an estimate and review of the project. Dylan went way out of his way on every level-- on a Friday nonetheless driving in the opposite direction of his home to bring me materials cut to specifics... that I could not fit in my car! Look you cannot get any better than this building supply place! As a woman and as a single mother, I highly recommend all the ladies needing diy assistance from a decent human to go in and ask for Dylan. He even made sure to give me a coloring book for my baby boy. The man loading the materials also has a baby #5 on the way. I made one single stop here and left with a better feeling despite going home to polish a turd. God bless every project walking in this door.

I thought I was being too sensitive about my treatment as a woman shopping here until I came to…read moreread the reviews and saw that other women were treated poorly or ignored. The guy at the customer service with a pony tail acted annoyed by my presence in the store and then he started rattling off specs like he thought I would not know what I wanted. But of course I knew exactly what I came for, so he got quiet and huffy as he rang up my order. Then as I was leaving he was like "Bye Buddy!" I will never shop this place and I don't recommend women spend their money at this business there are plenty of other places selling lumber in town.

Poor customer service. Ask them what the material cost on a pole barn . It was like pulling teeth…read moreto get the guy to check it for me and he never would tell me. The best I could get was the cost of one panel. They treat customers like their doing them a favor by selling them something. Typical south coast customer service.

These guys went out of their way to help me out with an insulation project on my home. The had…read moreinsulation special made to fit my needs! These guys are great and I will be going back to shop again they are awesome!

Won't honor prices as marked on items. However, I am sure…read morethey will gladly let you spend extra money if you don't notice their attempt to rip you off at the register.

While staying in Coos Bay a friend had plumbing problems with his RV. So he asked if I'd go to Ace…read moreHardware with him. Go to a hardware store, hmm..... You bet! Walking into the store, holding the offending faucet in his hands, my friend asked for someone who know about plumbing. Waiting for just a couple of minutes, Jimmy came up. He was a tremendous help! Taking the faucet apart, finding replacement pieces & putting it all back together again. Patiently answering our questions as he worked. As I read this I make it sound easy, but it wasn't. Jimmy had to get the proper tools, research to find the proper replacement cartridge, dry fit it to be sure it fit properly & then get all together. If any employee is deserving of praise (& maybe a pay raise!) it's Jimmy. Friendly, knowledgeable & jovial he is an excellent representative of his store. He's made me an Ace Hardware customer. Ace is the place.

I was traveling through visiting family. I had a water leak in my RV and attempted to fix it…read moremyself. After an unsuccessful attempt I went into Farrs Hardware and discussed my issue with Jordan. Jordan explained how to fix my issue but it involved the purchase of an expensive tool. After showing me how to fix my problem, Jordan told me if I buy the parts and tool he would allow me to return the tool for a full refund. I made my purchase and my leak was resolved and I was allowed to return the tool for a full refund. I will recommend this store to all my friends and family.

Farr's came out and fixed my washer and my stove top. Randy, the repair man, walked me through the…read moreproblems, told me what needed to be done and the cost to repair. NEVER, in my many years had I dealt with such professional, courteous and honest repair person. Michelle, the customer service rep. was just as wonderful. You'd be foolish to go to anyone else. Give these wonderful folks a raise! :)

My husband and I have recently remodeled our entire home and have been taking frequent visits over…read moreto Perry's for supplies. All the employees are extremely knowledgeable and helpful. We've gotten new kitchen cabinets, bathroom vanities, pipes, electrical wiring, a mini split and more! We have had no issues with anything we've bought and if we had to return/exchange something, it was done quickly with no problems. The new owners, Dave and Christina and the manager, Dennis are WONDERFUL people! They have gone above and beyond for us and helped us choose out the perfect kitchen cabinets at a great price. High quality and they look great! They can do anything the big box stores can, but much closer and you get to shop locally! Not one bad thing to say about Perry's Electrical.

Customer Service is outstanding. They also have a full range of parts and will work with you on…read moresolving a problem. Thank you for being in Coos Bay, and North Bend, great service. Betty Rodrigues, customer for 15yrs.

As stated in my other review of virtually same company (different division) this is a sad business…read moreto have to review. It was once so incredibly great in and for our community... that was back when it wasn't LTM Inc!!! It was BEFORE Bracelin-Yeager sold out to them. It's entirely sad to see the corporate mentality kick into gear concerning themselves more with the bottom dollar and company policy than real living breathing employees who have dedicated much of their lives to making a business great and keeping it that way. I've never seen such a rude transition from family owned & operated to corporately owned & run. Sad day for our community, and I'm not sure anybody is thrilled with it. We know folks who will pay extra and drive for miles to avoid doing business with what was once a near perfect company to have as employers, and to do business with. Word about town is "Naaaa... not worth it anymore!"