I'm not even sure where to start....to say I'm disappointed is an understatement. I finally had my counters installed yesterday after paying my deposit just before Thanksgiving. They came to install them one other time, but they were cut wrong. Before figuring this out they had disconnected my sink, so then I was left 2 weeks without counters or even a sink/faucet while they cut a new piece. Then yesterday....they show up with no notice. I was at work already so I had to go home to put my dogs away and let them in and headed back. I didnt go home the rest of the day and as I was getting reach to go home my husband called and said to go to my moms since the counters weren't done. He had gone by at 2 and walked into a cloud of granite dust which filled our whole house. He left, came back at 4:30 to the same thing. So to my moms I went, returning home around 7:30. I was excited to see my new granite countertops! I walk in, look around and instantly teared up. My brand new custom cabinets are disgusting, the counters aren't straight, the bar wasn't set so we could put tile up, the seams were highly visible and all my new soft close drawers are filled with granite dust and unusable. I text the owner, Jason this morning to see if they were going to come clean up and he didnt seem aware of any issues. I text him pictures of what I was left and he said he would have people there to come correct my concerns.
Well, I arrive home tonight and they moved the bar back so tile can be added, the front of the sink was straightened a bit, and the cabinets I wiped down last night now have a fresh coat of granite dust. Still, my brand new custom cabinets with soft close slides do not work. I once again contacted the owner with no response at this point.
I hate leaving a bad review, especially a bad review on a small local business, but after buying a new house and remodeling the whole thing this was supposed to be a finishing touch and instead is just pure disappointment. read more