I was traveling through visiting family. I had a water leak in my RV and attempted to fix it…read moremyself. After an unsuccessful attempt I went into Farrs Hardware and discussed my issue with Jordan. Jordan explained how to fix my issue but it involved the purchase of an expensive tool. After showing me how to fix my problem, Jordan told me if I buy the parts and tool he would allow me to return the tool for a full refund. I made my purchase and my leak was resolved and I was allowed to return the tool for a full refund. I will recommend this store to all my friends and family.

Farr's came out and fixed my washer and my stove top. Randy, the repair man, walked me through the…read moreproblems, told me what needed to be done and the cost to repair. NEVER, in my many years had I dealt with such professional, courteous and honest repair person. Michelle, the customer service rep. was just as wonderful. You'd be foolish to go to anyone else. Give these wonderful folks a raise! :)

Won't honor prices as marked on items. However, I am sure…read morethey will gladly let you spend extra money if you don't notice their attempt to rip you off at the register.

While staying in Coos Bay a friend had plumbing problems with his RV. So he asked if I'd go to Ace…read moreHardware with him. Go to a hardware store, hmm..... You bet! Walking into the store, holding the offending faucet in his hands, my friend asked for someone who know about plumbing. Waiting for just a couple of minutes, Jimmy came up. He was a tremendous help! Taking the faucet apart, finding replacement pieces & putting it all back together again. Patiently answering our questions as he worked. As I read this I make it sound easy, but it wasn't. Jimmy had to get the proper tools, research to find the proper replacement cartridge, dry fit it to be sure it fit properly & then get all together. If any employee is deserving of praise (& maybe a pay raise!) it's Jimmy. Friendly, knowledgeable & jovial he is an excellent representative of his store. He's made me an Ace Hardware customer. Ace is the place.

Doing a major project at home and had some basic knowledge about things. The staff here were not…read moreonly extremely helpful and kind but looked out for me on pricing, and advice-- to the extent even of recommending a trusted contractor for an estimate and review of the project. Dylan went way out of his way on every level-- on a Friday nonetheless driving in the opposite direction of his home to bring me materials cut to specifics... that I could not fit in my car! Look you cannot get any better than this building supply place! As a woman and as a single mother, I highly recommend all the ladies needing diy assistance from a decent human to go in and ask for Dylan. He even made sure to give me a coloring book for my baby boy. The man loading the materials also has a baby #5 on the way. I made one single stop here and left with a better feeling despite going home to polish a turd. God bless every project walking in this door.

I thought I was being too sensitive about my treatment as a woman shopping here until I came to…read moreread the reviews and saw that other women were treated poorly or ignored. The guy at the customer service with a pony tail acted annoyed by my presence in the store and then he started rattling off specs like he thought I would not know what I wanted. But of course I knew exactly what I came for, so he got quiet and huffy as he rang up my order. Then as I was leaving he was like "Bye Buddy!" I will never shop this place and I don't recommend women spend their money at this business there are plenty of other places selling lumber in town.

Poor customer service. Ask them what the material cost on a pole barn . It was like pulling teeth…read moreto get the guy to check it for me and he never would tell me. The best I could get was the cost of one panel. They treat customers like their doing them a favor by selling them something. Typical south coast customer service.

These guys went out of their way to help me out with an insulation project on my home. The had…read moreinsulation special made to fit my needs! These guys are great and I will be going back to shop again they are awesome!

We ordered and had a storm door installed. Blaine was very helpful with the order. The door arrived…read moreand was installed within the estimated time given. The doors "sweep" at the bottom was not long enough and allowed air in, Blaine came and saw the problem. He ordered a longer sweep and installed it promptly upon arrival. I would recommend them highly, and will use them if needed for doors and windows in the future.

Our experience with Allegany was a very pleasant experience. Blaine was quick to respond and worked…read morefast to get a quote. His crew ( Martin) fast,non invasive,and precise workmanship. We would highly recommend Allegany for all your window replacement needs. John Sevier North bend OR

My husband and I have recently remodeled our entire home and have been taking frequent visits over…read moreto Perry's for supplies. All the employees are extremely knowledgeable and helpful. We've gotten new kitchen cabinets, bathroom vanities, pipes, electrical wiring, a mini split and more! We have had no issues with anything we've bought and if we had to return/exchange something, it was done quickly with no problems. The new owners, Dave and Christina and the manager, Dennis are WONDERFUL people! They have gone above and beyond for us and helped us choose out the perfect kitchen cabinets at a great price. High quality and they look great! They can do anything the big box stores can, but much closer and you get to shop locally! Not one bad thing to say about Perry's Electrical.

Customer Service is outstanding. They also have a full range of parts and will work with you on…read moresolving a problem. Thank you for being in Coos Bay, and North Bend, great service. Betty Rodrigues, customer for 15yrs.

SnapOn Tools are known as fine tools but the prices are quite high. One would think with these…read morehigh prices would come world class service. That is NOT the case with SnapOn Tools. I started my search for the SnapOn local dealer on the Web after settling on the tool I wanted. Why did I start on the Web? Because the SnapOn Tool dealer is not listed in the phone book! More on that later. That led me to a center in PDX with a toll-free number. I called up and got voicemailed at 2:30 in the afternoon. Now this was puzzling as the center's operator should have been on duty and when I called back to use their menu, I found the business hours were until 5 PM. Where the heck was this operator? I did find another part of the menu on their automated phone system that gave me extensions for various people. I finally found a real live human being to answer the phone with the fourth attempt to reach one. My feeling is that some of those uber-high prices I'm paying and many other people pay SnapOn should be going to sterling top-notch customer service. They're just ripping me off if they can't deliver the whole package as a retailer. I do get the phone number for the Coos Bay dealer but when I mention the lack of a listing in the phone book's Yellow and White Pages, he says a lawyer advised SnapOn to not let their franchisees place a listing in the phone book. When I pointed out the phone book was chock full of franchisees, he had no good answer and could only fall back on this lame excuse of legal beagle counseling. Not only does SnapOn have an inability to be customer-oriented at the PDX center, they also have a 'tard for an attorney who just kills them for advertising their product. With the Big Bux SnapOn pulls in from their highly overpriced lineup, you'd think they could afford a better attorney than that. With the phone number in hand I call up the local dealer. I get voicemailed again but hey, it's just one guy in a large commercial van selling his wares, so I'm okay with that but I do expect a quick callback. A bit over half an hour goes by and still no callback, so being the kind of guy I am who just doesn't lay around and let idiots and fools run him over or worse, ignore me, I got on the horn and got ahold of him. The old "I was just getting ready to call you" excuse came out to smooth things over but you dear reader know as well as I that was just some social lube to not ruffle any further feathers and help the cause of a sale. I gave him my address. He asked what landmark it was next to despite it being a landmark on it's own right in the frickin' middle of downtown...LOL! Sheesh, one might as well ask what the Coos Bay Bridge is next to. He says he'll be over within the hour. I'm taking it easy, expecting my intercom to buzz. Instead I get a phone call and he's a block and a half away, on the north section of the street when I clearly gave the south section. He can't read intersection signs or figure out that the back of a building fronting North Broadway is not the same as the front of a building on South Second. On top of that, our buildings in downtown Coos Bay have legible address numbers on them and they're on the FRONT of the building, yet he winds up in the back lot of another. This guy is so easily lost. It turns out he's been here a year and doesn't even know how to find his way around downtown Coos Bay! I figure "What's the use?" and walk a block and a half. I do get my tool and even though he didn't have the exact one I wanted in stock, he did have an acceptable substitute and the price was the same as if I had bought the tool off the Web. The purchase was for a Phillips #2 screwdriver that I need for working with interior trim screws and I need as good a head on one as possible to avoid stripping screws, which is why I did buy the SnapOn brand, which to it's credit is good even if it is overpriced. Had I received the complete level of service that kind of pricing merits like other highline brands do, I'd give them 4 or 5 stars. The lack of quality customer service on the PDX center's end, the stupid lawyer who killed the chance of the franchisee to advertise in the phone book which would have saved me a LOT of time and the near total lack of local knowledge for one of this area's most common districts by the local franchisee all combined to leave a sour taste in my mouth. If this is the best we can get from a supposed quality manufacturer, then what chance to we have with the rest of America's tool suppliers? The two star rating instead of a one star rating is strictly for the quality of the tool, not the price or the service. I'm never afraid to pay the price for items and services that are worth it but if you want to keep me happy, you had better perform to perfection when you charge me up the yin-yang for your product. If I wanted a $1.97 screwdriver made in China I could have bought one at NAPA. Instead I got $1.97 service.

Coos Plumbing is a great company! Super friendly staff and owner, affordable prices, and efficient…read more They've made a few repairs at my new house, and all their work has been top-notch. Before calling them, I tried other companies in the area and decided I'll be using Coos Plumbing for any plumbing needs moving forward. It's hard these days to find businesses that value customer service and keep rates reasonable. I've recommended them to family, and figured I'd drop a review here to help others looking for a plumber nearby.

My latest service from Coos Plumbing was amazingly fast and my broken down water heater was hauled…read moreaway and I'm thrilled with the replacement. John showed up in two days--on a Saturday! What's especially noteworthy, beyond exceptional service, is that I live about 55 miles away from Coos Bay. Almost two years ago, John and company repaired a water main that busted. Then at a later date, installed a water basin/cabinet unit, snaked out a drain that was impacted (for years) at the bottom of a stairwell leading into my basement. I recommend Coos Plumbing 100%. Coos is the only plumber I'll use. Thanks John!