OMG where do I start ? Bats nested in the roof , mice in the house , rats in the fireplace ( they had chewed through the chimney siding). The 2 major pest control companies were completely worthless . Wildlife detectives took care of all of my problems ( without using horrible glue traps). Excellent service . Can wholeheartedly recommend! read more

They were one of the best service provider I dealt with for a long time. Good price, great communication and service completed on a short amount of time. read more

Very good people. Had a dead racoon under a deck that needed to be partially disassembled. Work was done quickly and professionally at a reasonable price. Would use them again in a second. BTW they were the only company that returned a call from over the weekend. That also says a lot. Thank you! read more

I had these folks out to see what was making so much noise under my floors. Turned out to be rats! They don't take care of rats, but got lots of good advice about what to look for in a rat exterminator. Very pleased. read more

Just wanted to update my review to let people know that not only can Yuri's team pest-proof your house, but they can also help you with the home hardening requirements for fire safety. If you already had Yuri's team install wire screens for pest control, they can easily go back and install the fire department's required 1/8" metal hardware cloth to reduce danger from fire embers from entering your crawl spaces and vents. Yuri also offers a warranty on his company's pest abatement work. read more

Wildlife Detectives - 1/8" metal hardware cloth to prevent fire from entering crawl spaces - Pest Control Near Me - San Rafael, California

WD did an outstanding job removing a raccoon mom and six kits from the attic in our rental home in San Rafael. Tenants sent an alert that this wild bunch were making noises in the night, so we called WD and they responded immediately. Animals were removed without harm, and WD checked and reinforced all our under-house vents, not only the one our raccoon mom destroyed to gain access. This was a problem that was resolved quickly, in an humane fashion, and with minimum bother. Well done!!! We would not hesitate to refer them to friends in need. read more

Wildlife Detectives - The raccoon cubs. - Pest Control Near Me - San Rafael, California

Extremely responsive and timely. They promptly followed up on my website inquiry, Maggie set the appointment at my request, and they were on time. (I tried another company who missed our appointment and didn't respond when trying to reschedule). Perhaps most importantly, there was a misunderstanding on the scope of work that was primarily my fault - Yuri immediately responded, came out himself to review it with us, and made it right. Companies that work with you to fix issues earn my trust. I was at work while most of the work was being done but he sent pictures and videos explaining any issues. My wife was at home during the inspection and work, and Yuri was very respectful and kind with her. We had 2-3 skunks under our house regularly using different entry points - not any moreI would highly recommend them. read more

Wildlife Detectives - Pest Control Near Me - San Rafael, California

I will keep this review brief. I had a raccoon and babies in my attic. Gleason came out and welcomed the young family to leave and was successful. He came up with a genius solution to seal up the culprit air vents, so there will be no further visitors. Responsive, conscientious, experienced, good natured, and fast. What else could one want?!! read more

I was very pleased with the quick response time and the service provided to exclude wildlife from getting under my house. I highly recommend this company to anyone who needs help with wildlife issues around home. read more

Almost three years later, a skunk returned and (after the soil was very wet from all of the recent rains) dug through and re-excavated a hole to gain access to our basement. Yuri returned, made sure the skunk had exited, and repaired the new damage - once again blocking the entry. He insisted that no payment was required, as the work was covered by their guarantee. This is amazing service and we continue to recommend Wildlife Detectives to friends, who have also been very happy with their work. (We are also sending them a payment to help defray the costs of this "warranty-covered" repair.) read more

Yuri and his team came out to deal with a raccoon problem in our crawl space. Highly professional, knowledgeable, and efficient. They got the job done within 48 hrs from time of first call. Have had some exclusion work done before but nothing like this...these guys were tru pro's! read more

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My experience was very poor. The first time I called, I reached someone from their company working at a job location. He told me they were busy but would text me back at the number I just called from to get more details about the bat issue I was experiencing. I never heard back. I left for a business trip a couple of days later and called back two weeks later when I returned. This time, the person told me they would be at my house at 9:00 a.m. on a Thursday (two days after I called) They arrived at 9:50 a.m. without notifying me they'd be late. The person who showed up told me he didn't have the ladder he needed to look at the roof to see where bats might be entering, but that another employee had it at a house just up the street from me and that he'd go talk to him and text me to let me know when he would return the same day. I never heard back. I texted him the next morning and he responded saying they had run into a dead animal problem and had to deal with it. I told him I no longer needed him and called North Point Pest Solutions instead. They arrived this morning 10 minutes before they said they would and addressed the problem. read more

We had a skunk problem and no experience with humane removal of wildlife. Wildlife Detectives quoted us $1030 to remove, which included fixed fees for 3 items: inspection, animal eviction, and animal exclusion from returning. I agreed, assuming the effort would take some time. The solution turned out to be fairly straightforward; it involved removing some rotten fencing, laying down 8 feet of wire mesh barrier along the side of a building, and temporarily installing a one-way trap door which is commonly available online and sells for about $35, which they removed and took with them the following day after the skunks had departed. The work took two people 3 hours for a total of 6 person hours of effort. Upon completion they insisted they be paid the full $1030, for an effective hourly rate of $170/hr. I found this to be high, given the simplicity of what they had done. When I made this point to them, they insisted that I had agreed to the full amount and regardless of how long it had taken, that was what I owed them. Their work was very professional, their behavior around their billing was not what I expected. I would encourage anyone who works with Wildlife Detectives to be more careful than I was to negotiate an agreement that is reasonably priced. After experiencing this, I did the online research I should have done first, and determined that an acceptable range for a humane skunk removal of the scope of my situation is mentioned in several places online as being in the range of $250-600. read more

Yuri and his team were/are great. He gives great advice and reasoning. I had skunks mating and taking up residency underneath my house. It is mating season for them and Yuri explained how if nothing is done, they will have babies under my house. Even though they weren't spraying their oils were coming up through my heater vents. Through rain, cold and stink, Yuri and team took care of the situation...humanely!!! I feel you get what you pay for and Yuri took care of everything during the holidays, cold, rain and I trusted him to lock up and finish up. It's nice to have someone local. Also, the warranty is a great touch. I would reccommend this company!!! read more

I recommend Wild life detective because they were prompted responding calls and did a great job removing the animals and closing all the gaps possible for their return. Problems solved! Also they provide warranty! Very good service! read more

I have learned more than I ever wanted to know about raccoons. Had a recent problem with an invasion and this company has been very responsive and persistent in staying on top of the issue. These critters try to gain entry different ways and I have had texts, calls returned and someone would come back promptly to investigate. Always polite, knowledgable and working to get the job done. They do a great job with sanitizing afterwards. Highly recommend. read more

Had a problem, Wildlife Detectives couldn't help me and then charged me an inspection fee. When I complained about the fee, the owner got back to me, his response is below. I appreciate a business which responds to customer complaints and keeps the satisfaction of it's customers in mind. I have amended my initial review in light of the response by the owner. read more

Yuri of Wildlife Detectives came the very day my elderly Mother called as she was having problems with raccoons under her mobile home. He was professional, accommodating and got the job done within a few days! He was able to find siding to match her existing mobile home color, as they do not do painting. We were very pleased with the company, and highly recommend them for anyone with skunks, raccoons, etc!! read more

Wildlife Detectives responded promptly, arrived on time, and did the required work quickly and efficiently. Yuri, who lead the team, was courteous, and skilled, and altered the job to accommodate my budget while still solving the raccoon problem. I hope I don't need them again, but if I have a similar problem I would call them immediately. read more

Terrible experience with the company - they worked on getting squirrels out of the house and the squirrels were right back just under two months. Even though the company gives warranty, when I called in desperate need of help, given the squirrels were making a lot of constant noise right above our kitchen, the first time available was offered TWO DAYS later. I wouldn't recommend this company! read more

Above and beyond David made a special trip mid-day at lunch to come out to my house in Oakland because I'd seen a skunk *inside* the house. Apparently it had dug under the foundation and burrowed up into a crawlspace that connected to our storage. He figured out what was going on, took care of steps to "discourage" the skunk from his new home, came back later to asses, and gave us instructions on how to skunk proof the area after he was finished. We followed the instructions, had a stump removed, braced the area with wire mesh, and Pepe Le Pew has moved on. read more

This is not a new review, but a response the comment from this business to my 5/15/24 review. After extrusion and clean up work in 2023, I contacted WLD on Thursday January 25, 2024 because I had another animal intrusion. Yuri responded immediately and came quickly to review the situation. Neither of us could figure out how the animal got in and Yuri stated that someone would have to come back to do more investigation, but didn't have time to schedule at that moment and he asked me to contact him later. On Friday January 26, 2024, I texted and asked if he had any idea when someone might be able to come to "investigate entry points" and he texted "I'll make it happen tomorrow." I responded "Great. I'm open all day if you need me." The following day, no one had shown up by 1:03 and I texted "I'm going out for an hour - back at 2:30." I received no response. I called at the end of the day and left a message noting that they had not come and asking if we could reschedule. I got no response. I called the next week and left another message asking if they can reschedule. I received no response. Several weeks later it occurred to me that perhaps Yuri no longer worked at the company, and so I called the number for the company that is listed online and left a message, again restating that they had made an appointment to come investigate further but never showed up and never responded to my texts or phone messages. Again, I received NO response. However, when I posted a negative Yelp review late one evening, I received a text response five (5) hours later (at 5:30 a.m.) The text (which is in the same thread in which it is clear that we made an appointment for them to come and they never showed and then never responded to my queries about when they would show up) states: "Good morning....got the review. for scheduling its easier to email...I was out due to a family emergency and this is my personal cell...Ps unfair review b/c where the skunk came back was not on our exclusion but anyways .. have a nice day." When I called Yuri on January 25, 2024, he told me to text his cell phone. I was never told to email. When they didn't show up for the appointment and he didn't respond to my texts, I considered the possibility that something had come up and I did not leave angry voice mails. I just noted that they were going to come by but didn't and asked if they could reschedule a visit. Also, as mentioned above, I contacted the company over a period of several weeks and when I didn't hear back from the one phone number, I called the number listed on the internet. They didn't respond to that message either. I am totally perplexed by their complaint that "you should have communicated with us about returning animals as quickly as you are to place a review on Yelp" - because I did communicate. MULTIPLE times. In person. In phone messages. In texts. They never responded until I left a negative review. They sent me a text about the bad review in the exact same text chain in which I texted them on the day they didn't show up for the appointment. The comment they left to my review is mostly non-responsive to my complaint about the no show and non responses. We don't know where the intrusion is coming from - that's why they scheduled a visit for "further investigation." If they had come and investigated and discovered it was a new spot, they could have simply said that I needed to pay additional fees for a new intrusion spot. I have no problem with that - but they never showed and never responded. It's really unfortunate because Yuri seemed like a very likable person and was initially very responsive to any communications. The reason I kept trying to reschedule with them was because they seemed like a good company. But their failure to show up to a scheduled appointment, their failure to ever respond to multiple texts and phone calls, and their comment to my review -- which basically just insults me and doesn't take any responsibility for missing the appointment and never following up speaks for itself. read more

Great work! David is very reliable and professional. I can wholeheartedly recommend him to anyone Orest B. read more

I needed someone to clean up a Racoon Latrine on my roof. Matt came out and handled it fast. Very professional and goood. They come get the job done and everyone is happy. A+++++ read more

Having worked with these fine fellows before I was comfortable referring them to my friends. Highly recommend.

Wildlife Detectives were able to get squirrels out of our walls and ceiling crawl space humanely. They identified the entrance and install a one-way door. When the squirrels leave, they seal up the hole. They were easy to reach. They couldn't always come immediately because it happened during a busy breeding season when they were busy. read more

After reaching out to our usual pest control outfit about raccoons under the ground floor, they came to inspect without doing anything. Delays of several days were too much to tolerate - it took over four days to get an estimate after the visit! Consequently, we went with Wildlife Detectives that we found on yelp. OMG - they were such a good choice! Service level was superb! Unlike the "other guys," delays or other uncertainty was not an issue - we were their first visit the day after calling them. Care for the safe removal of baby raccoons was paramount with these guys. Kindness and consideration was evident - they removed the babies by hand and they left the place cleaned up as though they weren't ever there. So if you have issues with varmints, I really do think these guys are worth using. read more

Wildlife Detectives - Pest Control Near Me - San Rafael, California

Hire them instead of anyone else! Humane, no-kill, release! This vegan is all about 'em. Support local business while protecting Mother Earth's Wildlife. They aren't pests when we, the humans, are the ones destroying their habitat. *Soap Box goes back in storage.* read more

This company is the best. Last year a mother raccoon got into the crawl space of my building and had babies. After calling dozens of companies, and paying some of them to do absolutely nothing to help me out, the Humane Society told me to call Wildlife Detectives. Honestly, I don't know how I didn't find them myself, but I'm glad I was finally directed to the best people. They're responsive, no-nonsense, and they know exactly what they're doing. Anyway, I called them back again this year just to do some extra exclusion work because I've been living in fear that this raccoon mom is going to try to get back in my house and have a new set of babies. They came to do an inspection of some areas of the house I didn't show them last year and they were able to seal all of the problem areas and check on all the exclusion work they did last year. Everything was still perfect. I really can't say enough good things about them. There's a reason why they only have 5-star reviews and they totally deserve more. read more

Great communication and education when we had raccoon/s living in our crawl space. Victor was especially kind, professional, knowledgeable and thorough. If we encounter any future problems, I won't hesitate to call this business. Also, I was referred here through the Humane Society, which means a lot to me. I don't want to hurt animals-just need them "evicted!" read more

These guys not only care that you care, they care. Our concern was that there we raccoons in the attic. After a thorough inspection they determined that they were rats. These guys seem to very professional. They are a valuable resource to protect your home & wildlife. read more

4/4/2018 This company is outstanding! Our building in downtown Tiburon became a maternity ward for a mother raccoon and her babies. The Wildlife Detectives rescued them, and found a place where they knew the mother would retrieve them during the night. This company is very responsive, and will go the extra mile to make sure that their clients feel and know that they're on top of any problem. After cutting out part of a wall to rescue the raccoon babies, someone in their company professionally sheet-rocked the wall, in a timely manner, and during the time that we requested. If you have litter critters somewhere -- where they shouldn't be, the Wildlife Detectives will tell you how best to handle the problem, and then they'll solve it for you. You can't go wrong if you hire this company! read more

David, Yuri and Matt are an unbelievable team. Not only are they good at what they do, but they guarantee their work. They have done remarkable jobs for me (and my neighbors to whom I recommended them). Thank you, gentlemen. I hope I do not need your services again, but if I do, I I'm glad I know where to find you!!! I'd give you 10 stars if I could! Jim F. San Rafael read more

Contacted the company to deal with a raccoon that was living under our house. They were very responsive. They came the next day, reviewed the problem and came up with a solution. After sealing several crawl spaces they instituted a trap which allowed the the raccoon to leave unharmed. Then they returned a few days later to monitor the property. Excellent company. Highly recommend them read more

Yuri and team humanely removed a raccoon which had taken up residence beneath our house. They were quick to respond, professional and efficient. Highest rating! read more

We had raccoons, skunks, and rodents. They solved the problem and did their job. Excellent work, reliable and for the size of the job reasonable. read more

I should've reviewed them a long time ago, but hey...finally! Yuri and David are lifesavers. They spent a couple of holidays crawling around under my deck, trying to resolve an ongoing problem of skunks and raccoons getting under my house and into the crawl space. It was not an easy fix, but they persevered, finally sending the cute but pesky creatures to somewhere else...their patience and willingness to keep coming back until the problem was fixed was really appreciated. Knock on wood but I think they've moved on! read more

Thanks, Matt, David and Yuri for helping me with a raccoon problem. Honest guys.. read more

I called them to help with some baby skunks that were in my backyard and appeared to have lost their mom. Maggie advised me that the humane society would likely come out even after I had called and was turned down prior. She literally turned down my money when I was willing to pay in order to look out for me and the skunks. She told me how to clearly explain the situation to the humane society to ensure they knew what was going on and so they would come out. If that isn't the epitome of customer service I'm not sure what is. Knocking on wood I won't need their services but they will be my first call in the event I do. read more

Called twice. Left voicemail. No response until now (three full days later). I would have appreciated a call even to say "we can't help you." Disappointing after the good reviews I read. Hours later ... David responded quickly to my review comments, which I appreciate. read more