Stopped by to get my emissions done, they took care of it quickly and were professional.read more

This is my first experience with Stan Rollins, and I'm disappointed with how an ongoing concern has…read morebeen handled. Since receiving my vehicle back after repairs in August of last year, I've experienced intermittent starting problems that I never had before. More than a year later, the issue remains unresolved. I've provided videos, confirmed warranty coverage for the installed part, and brought the vehicle back. Staff witnessed the starting problem when I arrived and acknowledged that it happened again during testing. However, I was later told they couldn't consistently recreate it, so no resolution was provided. I understand intermittent problems can be difficult to diagnose. However, I've explained that my vehicle sometimes sits unused for several days. Starting it every day doesn't reflect the conditions under which I experience the problem. I shouldn't need to start my vehicle daily just to rely on it. Before dropping it off again today, it took nearly five minutes to get it started. This has become stressful, especially when I'm left waiting after medical appointments. I'm hoping this visit leads to thorough testing under the conditions I've described, clear communication, and a lasting resolution. I want to feel that my concerns and the problem staff have already witnessed are being taken seriously.

Prime automotive is the best car shop in the area in my own honest opinion. Mark is always upfront,…read morehonest so he will not cheat you just to earn extra buck. I know because I know cars but any works I can't perform he always does it the right way and he will tell you if he cannot do it also. I've recommended his shop to many of my friends and family and they were all very happy with his service. I highly recommend Prime Automotive and ask to speak with Mark.

Prime was honest and service was timely. Communication was good. The price was reasonable as well…read more Would definitely return.

I tried this auto shop on a Sunday after calling a week prior for an appointment. The fact that…read morethey are open on Sundays is a blessing. The waiting area is clean and the staff was professional. When I made my appointment it was Joe that scheduled me and when I arrived for my appointment it was Sade that checked me in. I didn't wait for my car but they completed the work as if I was there waiting on it. Upon completion they called to let me know that my car was ready. I had the state inspection, parking bulb replaced, headlight restoration, and windshield wipers replaced. I mentioned all of this to one of my neighbors and she mentioned that they are under new management As of right now, I say give them a try if you need a mechanic or inspection. Pricing seems fair and the team seems polite. (10/19/2025)

Took my $ and car was still running like crap! After they got my $,, they told me my car needs to…read morebe takin to dealer!

I can't recommend The Car Doctor enough!…read more My transfer case catastrophically failed, and I was incredibly lucky that my car broke down just two minutes away from their shop. It was around 10:00 PM, so I searched Google for the nearest repair shop and found The Car Doctor. Even though they were closing, one of the employees took the time to help me drop off my car. That alone showed me they genuinely care about their customers. The next morning, my car was fully diagnosed, and they clearly explained the issue and gave me multiple repair options without any pressure. Since replacing the transfer case is a major job, I was told it would likely take a few days. To my surprise, I received a text message the very next day around 5:00 PM saying my car was ready for pickup! I honestly couldn't believe how quickly they completed such a big repair. The price was very fair, but what really stood out was the outstanding customer service, professionalism, honesty, communication, and efficiency. Everyone at the shop treated me with respect and made a stressful situation so much easier. Thank you to the entire team at The Car Doctor for taking such great care of me and getting me back on the road so quickly. You've earned a customer for life. Highly recommended!

I came to get a safety inspection and realized that I left my key behind and was driving on my…read moredigital key. Sigh. So 30m later I returned with my key. I got there Sunday morning so went to the Mexican restaurant around the corner (it wasn't bad!) and then had a couple beers at the brewery around that corner. About 2.5 hrs later, I decided to come back and just in time, my car was ready! They told me it was on them! I didn't have to pay for the safety inspection! I was floored! That was pretty cool.

Great owner and service team. Convenient location…read more Shop is kept clean and tidy. I wish the Honda dealership service department down the road would be as honest, reliable, reasonably priced, efficient, accountable, skilled, and fun to service my vehicle as My Tech Automotive.

Replaced the control arm and did an alignment on my Toyota Camry. The staff was nice and…read moreprofessional. The service was done on time and at a fair price. They checked the vehicle over and took care of some small issues at no charge. It was a good experience and I will take my vehicles to them again.

Frank was super helpful, prompt, and provided an excellent and timely service…read more I had an amazing and wonderful experience.

Rarely do you hear the words on time and under budget in DC. Frank did a great job and saved me…read morehundreds compared to several other estimates.

Looking for a reliable, honest, local auto repair shop in the Dale City/Woodbridge area? This is…read moreit. Quality work, fair prices, prompt service. Shop staff take the time to show you the issues identified, proposed fixes, and up front pricing. You'll be greeted at the desk or on the phone with polite welcomes and knowledgeable responses to your questions. If you wait for the repair work, (rather than drop off), you'll be treated to some visits from their dogs who are super sweet and love to be rubbed behind the ears.

I brought my vehicle to Parkway Automotive (22193) for multiple repairs and paid approximately…read more$2,800 for the work performed. Although the vehicle initially appeared to be repaired, it broke down again within a day of being returned to me. When I returned to discuss the recurring issues and seek a resolution, I was not met with the level of professionalism or customer service that any paying customer should reasonably expect. Instead, I experienced an alarming and deeply unsettling confrontation. During our interaction, Brian approached me within inches of my face, repeatedly calling me a "bitch" and a "whore" while also stating, "I will hunt you down." Whether intended as a threat or not, these comments were intimidating, inappropriate, and entirely inconsistent with the standards of conduct expected from a professional business. I also witnessed another customer, an African American couple, attempting to address concerns about their own vehicle after experiencing similar issues. According to their account, their vehicle worked for only a short period before the problems returned. While their interaction did not escalate to the level of verbal abuse and intimidation that I experienced, their concerns appeared to be dismissed rather than addressed. Beyond the repair issues themselves, what affected me most was the genuine fear I felt as a result of the confrontation. The behavior directed toward me was so aggressive and intimidating that I left the premises in a panic. After leaving, I realized that I had accidentally left my purse behind. I was so uncomfortable returning alone that I requested a police escort to accompany me while retrieving my belongings. No criminal charges were filed. However, the fact remains that I felt unsafe enough to seek police assistance in order to recover my property. Regardless of whether the conduct met the legal threshold for criminal action, no customer should leave an automotive repair shop fearing for their safety after raising concerns about services they paid to receive. This review will be updated based on how the business chooses to address these concerns, whether through meaningful resolution, refusal to engage, or the outcome of any civil remedies available to me. Customers have a right to expect competent workmanship, honest communication, and a safe, respectful environment in which to ask questions about repairs performed on their vehicles. Businesses have a corresponding responsibility to address customer concerns professionally and to maintain an environment free from behavior that could reasonably be perceived as threatening, intimidating, or abusive. No customer should feel unsafe when seeking clarification, accountability, or resolution regarding services for which they have paid. To resolve this matter, I am requesting reimbursement for any repairs that an independent mechanic determines were defective, incomplete, unnecessary, or improperly performed, along with a good-faith effort to address the conduct described above. I would also appreciate acknowledgment that this behavior does not reflect an acceptable standard of customer service and assurance that appropriate measures will be taken to help prevent similar incidents from occurring to others in the future.

I simply will not bring my car anywhere else! The honest, dependable service here is what every…read morebusiness should strive to provide for their customers, especially in the auto industry! As soon as my free warranty services were up from the dealership, I have been taking my car to Caton's Auto Repair. They have NEVER made me feel like they are trying to upsell unnecessary products or swindling me by saying my car needs repairs when everything is fine. They also go back to look at your records, so if you aren't sure what maintenance services you need at your current mileage, they will ensure everything is done. The employees are always incredibly courteous and knowledgeable. With the thousands of dollars that I'm sure I've saved from not flushing my money away to a dealership that would nickel and dime me, the value of honesty and trust cannot be beaten. I enthusiastically recommend getting all your car needs taken care of with Caton's!

I called Caton's in the morning around eight and asked about a price for a few repairs. I wanted to…read moresee what they would charge. I had not been there before but had heard they were competitive with their pricing. The employee took my information and said he would call me back with an estimate. He never called me back and I completed my 2000 repair elsewhere. They seem to have all of the business they need.

Fantastic experience! I live out of state and needed a PPI (Pre-Purchase Inspection) completed on a…read morevehicle I was considering purchasing from Woodbridge Public Auto Auction that was about a mile down the road from this shop. The owner was always available via phone or text. He completed the PPI quickly, took several pics of the issues, and gave a written summary of all the problems. It turned out that this vehicle was in very bad shape and would have been dangerous to drive. Suffice it to say, this shop saved me thousands of dollars, time, and a lot of headache had I not gotten the PPI done. I highly recommend this shop! Also, the price for the PPI was about half the cost it would have been here in Texas and the owner was great on the phone. He never made me feel rushed and was happy to answer all of my questions!

Think you need an oil change... do it here. Best service ever. Made an appointment 2 days before,…read morecalled them 2 minutes before the appointment and 30 minutes later my car was purring like it was brand new. Thank you Kenny.

honest mechanics with very fair pricing…read more they've taken care of things for me at no cost that would have cost me $50 anywhere else i could have gone i trust them completely

Extremely bad work and shoddy parts…read more I had them install new brakes in the summer of 2024. By the winter of 2025, the brakes were wobbling. Apparently the brakes they installed were faulty (the rotors warped), but they still charged be $200 to replace them even though they were still under warranty. That would be fine, I guess, if they had done a good job or used good parts the second time, but it's been 2 months and my brakes are grinding and slipping. Apparently, the pins, the rotors, the pin boots, the pads, and a few other parts are so low quality that they're falling apart already. At this point, I'm not trusting my car to these guys again. I took my car to the mechanic near my work in Fredericksburg and paid him $500 to just do the job correctly. I deeply regret not taking my car to him in the first place, as he would have done a good job, stood by his work, and I wouldn't be out $700 for bad work and bad parts. Do yourself a favor and go to a different mechanic.