This was my first visit to Prime Automotive and I was extremely satisfied with the service and…read moreprofessionalism. I received a detailed estimate with each item priced separately. Mark went over each item and made recommendations. My car is running like new. Thanks to Mark and his staff. Rick S.

Prime was honest and service was timely. Communication was good. The price was reasonable as well…read more Would definitely return.

Looking for a reliable, honest, local auto repair shop in the Dale City/Woodbridge area? This is…read moreit. Quality work, fair prices, prompt service. Shop staff take the time to show you the issues identified, proposed fixes, and up front pricing. You'll be greeted at the desk or on the phone with polite welcomes and knowledgeable responses to your questions. If you wait for the repair work, (rather than drop off), you'll be treated to some visits from their dogs who are super sweet and love to be rubbed behind the ears.

This review is after a month since I had service on my car:…read more The good.. the staff was very friendly and the way they communicate is kind. Through the 2 different reasons I've had to go there, they eventually got the issues fixed. It took two trips but because they misdiagnosed an issue the first time, they didn't charge me for labor the 2nd time so I appreciate that. The not-so-good experience.. they didn't call to say to what extent the diagnosis was neither did they call to breakdown the cost for everything. So by the time I got my car back, everything was already done so I'm inclined to pay at that point. Not to mention, the cost of parts was over the average pricing that you can get online so if you're familiar with car parts, I recommend ordering it elsewhere and asking if they're able to use that instead of theirs. Overall, I'd come back here for maintenance and inspections. I think they are trustworthy but could improve method of communication to the customers.

I tried this auto shop on a Sunday after calling a week prior for an appointment. The fact that…read morethey are open on Sundays is a blessing. The waiting area is clean and the staff was professional. When I made my appointment it was Joe that scheduled me and when I arrived for my appointment it was Sade that checked me in. I didn't wait for my car but they completed the work as if I was there waiting on it. Upon completion they called to let me know that my car was ready. I had the state inspection, parking bulb replaced, headlight restoration, and windshield wipers replaced. I mentioned all of this to one of my neighbors and she mentioned that they are under new management As of right now, I say give them a try if you need a mechanic or inspection. Pricing seems fair and the team seems polite. (10/19/2025)

Ordered new tires to the shop to get my old ones replaced but they put the wrong tires on. Waisted…read moremy time to go back and ruined my weekend schedule. Finally got my right tires on but the air pressure on every tires are different, some are too high and some are too low. Will not go back again

We've been bringing our vehicles to Stan Rollison's Automotive Service for more than 8 years, and…read morewe truly can't recommend them enough. Rick and Elizabeth are the kind of people you hope to find in the auto repair world -- honest, trustworthy, and genuinely committed to their customers. They never try to upsell or push unnecessary services. If something doesn't need to be done, they'll tell you straight. That kind of integrity is rare and exactly why we've trusted them for everything from routine maintenance to major repairs. Their work is always top-notch and backed by a guarantee. We're moving soon, and honestly, one of the things we dread the most is having to find a new mechanic. Shops like Stan Rollison's are one in a million. Thank you, Rick and Elizabeth, for years of excellent service -- we're going to miss you!

Really good service and reasonably priced. They called me and told me what I needed and didn't push…read moreme into getting things I didn't needed.

This place is legit! They're a friendly, professional, and super responsive team. Took my car in…read morefor an oil change. I waited about an hour and they did a thorough inspection too. Also, the oil change was on the house which was super generous and unexpected! I trust that they won't try to upsell or prescribe unnecessary services down the line. Recommend!

I took my 2006 Toyota Tundra to The Car Doctor for a diagnostic and maintenance inspection, and I…read morewas extremely impressed with the level of service. They provided a detailed, easy-to-understand report showing what needed immediate attention and what items may need to be addressed down the road. What really stood out was their honesty. They never tried to upsell me or pressure me into repairs that weren't necessary. Instead, they took the time to explain everything, prioritize the repairs, and let me make an informed decision. It's refreshing to find a shop that's focused on helping customers rather than selling unnecessary work. If you're looking for a knowledgeable, trustworthy, and professional mechanic, I highly recommend The Car Doctor for all your vehicle needs. I'll definitely be bringing my other vehicles here for future maintenance and repairs!

I simply will not bring my car anywhere else! The honest, dependable service here is what every…read morebusiness should strive to provide for their customers, especially in the auto industry! As soon as my free warranty services were up from the dealership, I have been taking my car to Caton's Auto Repair. They have NEVER made me feel like they are trying to upsell unnecessary products or swindling me by saying my car needs repairs when everything is fine. They also go back to look at your records, so if you aren't sure what maintenance services you need at your current mileage, they will ensure everything is done. The employees are always incredibly courteous and knowledgeable. With the thousands of dollars that I'm sure I've saved from not flushing my money away to a dealership that would nickel and dime me, the value of honesty and trust cannot be beaten. I enthusiastically recommend getting all your car needs taken care of with Caton's!

I called Caton's in the morning around eight and asked about a price for a few repairs. I wanted to…read moresee what they would charge. I had not been there before but had heard they were competitive with their pricing. The employee took my information and said he would call me back with an estimate. He never called me back and I completed my 2000 repair elsewhere. They seem to have all of the business they need.

I could not be happier with R&j Auto Shop!…read more I have a 99 Chevy Silverado that has sat for years. I put a charger on it, which read 14.4 volts, but still it would not crank. I reached out to a number of shops, and R&j was the most responsive and reasonable. I am so glad I did. Jorge was very communicative, and texted me to let me know when he would be arriving. He brought all the tools needed to diagnose the problem. Since it was an easy diagnosis, Jorge did not charge a diagnostic fee, which was very reasonable. Jorge let me order the parts I needed, and even suggested I replace the serpentine belt at no additional cost. He replaced the alternator, battery and removed the aftermarket alarm that was draining the electrical system. He even diagnosed the brake issue that we found once the truck was running. R&j Auto Shop is my go to for quality, quick auto repairs. Jorge is a great guy and easy to work with. I highly recommend R&j Auto Repair!!

I had reached out to Jorge when my car failed the Virginia safety inspection due to a faulty…read moreABS/VSA module. Most shops recommended replacing the module at a whopping $3,000. I decided to do the sane thing and look at repair options instead. I had found Circuit Board Medics in South Carolina (these guys are the real deal btw) who would go on to do my repair for a 10th of the replacement price, but almost all of the shops around me were unwilling to remove the module for me to ship it out and then reinstall it once it was shipped back to me. Except Jorge. He gave me a reasonable price and service dates which was a little too close to the reinspection deadline but I had hoped it would be done by then. The first appointment, Tuesday, August 11, went really smoothly, Jorge came to my location and took off the module for me to ship out to the module techs down in SC on express delivery. Unfortunately there was only one day between me shipping it out and Jorge's Thursday appointment to reinstall the part. The techs in SC had a same-day turnaround but they ended up shipping it back out to me on the day of the appointment for it to arrive on Friday. Things had been going superbly up to that point. Because Thursday was the last day of the 15-day grace period, I was anxious to get it done as soon as possible because the fact that the period ended created new complications. Unfortunately, Jorge informed me that he would not be available until the following Monday. I understood his booking situation so I let him know that I might look for someone else to complete the job sooner because of the deadline that passed. He then offered to try to come on Saturday to which I offered to pay extra for him to try to come out on Friday, to which he agreed. Friday comes and I had asked him to let me know if he's likely to come out that day. He tells me that he couldn't make it that day at 7:30PM which was odd but things happen so I hoped he'd be able to come out on Saturday. Saturday comes, he texts later in the afternoon that he's busy and would come on Monday at 12PM. I didn't want to try to get a Sunday appointment at that point so I let it be. Monday comes and he's not here. A little while later he lets me know he's on his way, arrives at 1:30PM, gets the job done, and then we parted ways. Obviously, this was not the kind of service I expected to receive. I felt mistreated because of the following reasons: 1. I could have had someone else come and finish the job by Friday or Saturday. I completely would have understood if Jorge was unable to come but he sold me false hope and I believed it because, 2. I didn't want to rent a vehicle until he could come out but I could have! I thought it would be unnecessary since he'd definitely come today, tomorrow, the next day, when Christ comes back, etc. 3. I have lost earnings for nothing when I could have rented a car out and recouped some of the expenses that I had incurred and will incur because, 4. The car still failed inspection for another reason I didn't think would fail it and had I been working this past weekend, I would have been in a better position to get that new issue fixed. 5. I can't legally drive on public roads because the grace period has passed. Though it was the module techs who delayed the module, I had asked Jorge if he would be able to take off the module one day earlier so we could avoid a situation like this. He said he would try but he never confirmed it. The first appointment took literally 20 minutes and I would have paid extra for him to come the day before at an off hour or something so the inspection window would have less risk of closing. Though fixing this ultimately didn't stop the car from failing inspection again, at least I would have had more time to prepare for the next repair BEFORE the window closes. 6. After all of this grief, he was still late by an hour and 30 minutes on Monday without a single word of acknowledgement of the fact! I am so angry and disappointed in the way this all turned out. What had started off as an exceptional service has ended up costing me what I never expected it to, simply because an edge case scenario could not be handled properly and professionally. I hope Jorge can clarify any wrongdoing on my side and maybe rectify his end. I still reluctantly encourage anyone to give him a chance based on the other reviews written about this business and the factoring of "things happen"-ing, but he has lost my confidence. This is technically a one-star review but I didn't want to be any more blunt.

Extremely bad work and shoddy parts…read more I had them install new brakes in the summer of 2024. By the winter of 2025, the brakes were wobbling. Apparently the brakes they installed were faulty (the rotors warped), but they still charged be $200 to replace them even though they were still under warranty. That would be fine, I guess, if they had done a good job or used good parts the second time, but it's been 2 months and my brakes are grinding and slipping. Apparently, the pins, the rotors, the pin boots, the pads, and a few other parts are so low quality that they're falling apart already. At this point, I'm not trusting my car to these guys again. I took my car to the mechanic near my work in Fredericksburg and paid him $500 to just do the job correctly. I deeply regret not taking my car to him in the first place, as he would have done a good job, stood by his work, and I wouldn't be out $700 for bad work and bad parts. Do yourself a favor and go to a different mechanic.

this is one of the best automotive places ive been to in northern VA! they're very friendly,…read moreinexpensive, & informative. i went in for a code scan and overall inspection & they reassured me that everything is looking great! :)

The team there is helpful, good with explanations, thorough, and they listen. We've had everything…read morefrom oil changes to an engine replaced. Definitely recommend!

I had an extremely uncomfortable and unprofessional phone call from Hometowne Auto Repair today…read more Which I recorded and will be putting on my socials. A woman called me without even identifying herself and immediately said, "You left two negative reviews, and I was surprised to see you on the schedule. I wanted to make sure we were good." What exactly was I supposed to take from that? I had to ask her multiple times whose name was even on these reviews before she finally said mine. One review was from years ago, and the other was from about four months ago. During the conversation, she even acknowledged that in the more recent situation, their employee had given me incorrect information. She stated that she was new manager finally and attempt to "address the issues". So why was I being confronted about an honest review of an experience your own staff mishandled? The entire call felt less like an attempt to resolve a customer-service issue and more like an attempt to make me cancel my appointment. When I finally asked directly whether she still wanted me to bring my vehicle in, suddenly she was stumbling over her words. If you wanted my business, why call me before my scheduled appointment specifically to bring up old negative reviews and tell me you were "surprised" I was on the schedule? It also leaves me with a serious question: Is this how Hometowne Auto Repair contacts every customer who has ever left a negative review, or was I singled out as a Black woman who criticized the service she received? Customers should be able to leave honest reviews--especially when a business acknowledges its employee provided incorrect information--without wondering whether those reviews will later be held against them when they try to obtain service. Bringing up a review from years ago and another from months ago immediately before my appointment was unnecessary, intimidating, and incredibly unprofessional. After that phone call, I certainly did not feel that my business was wanted or that I could comfortably trust this shop with my vehicle. TAKE YOUR CAR HERE AT YOUR OWN RISK! At the end of the day I blame myself for trying to give them another chance since i had been going to them for almost 10years! I can assure you no more chances will be given so you don't have to worry about me anymore.

NTB Excellence. I…read morewent to NTB Lake-ridge near Tackett's Mill. I took my vehicle there for tire replacement and met Gabrielle at the front desk. He looked at my vehicle to determine my needs. He thoroughly explained what was going on with my vehicle. His customer service manner was absolutely impressive as he took the time to ensure I understood my options and opportunities. I was so impressed with how I was treated as a customer. Gabrielle is the reason I will bring another one of my vehicles for service. His service excellence is a model for others to follow. Thank you. Augustus Simms

I went in on a Sunday and ordered 2 new tires. The employee who ordered the tires for me was great…read moreand told me the tires would arrive Wednesday. Because I rely in my vehicle for everything, I immediately shifted my schedule around to accommodate. The next day I received a call from a shop employee named David who told me my tires would be in the next day and then proceeded to recommend services that I needed. After receiving that great news I adjusted my schedule and looked forward to getting my car sooner. The next day I called the shop to check on my car and was told my Chris that my tires wouldn't be arriving until Wednesday and that that's been the note in my file since Sunday. I explained that an employee named David called me and told me that my tires would be done on Tuesday and he explained that he couldn't see any reason why David would have called me and told me that. Chris offered a discount as an apology while the phone. I picked up my car when it was ready, and the same employee David came up to my husband and told him I had 2 bent front rims. I found it very interesting that he didn't bring up my bent rims when we were on the phone on Monday and that my rims were suddenly bent after I complained about the employee lying to me over the phone. The discount Chris offered over the phone was also not given at the time of payment. Looking into possible legal options now. If you want employees calling you and lying about when your service is done, go here. If you want people being shady with your vehicle, go here.