This is particularly for the store. It's crazy that this store is absolutely filled with customers…read moreand the time to get to each individual customer has been painstakingly slow. This is actually the second time I've been at this store this week and it literally takes about an hour to get any help. We particularly came in because we are cancelling our services with them. We would think it would be easy just to cancel and drop off the equipment but that's not the case. I don't know if I would be a returning customer-services are okay. I'm just shocked at how slow the customer service has been at this location... they definitely need to do something about it.

Daniel was very helpful with our questions. and told about phone service…read more pleasant attentive and professional

I've been an Xfinity/Comcast customer for 20+ years, but I think that's over after my latest…read morebait-and-switch episode. I got a new xfinity gateway modem a few weeks ago because my Arris modem stopped connecting. I picked up the gateway at the Xfinity store and activated it. Shortly afterward (1/2 hour?) it started losing the connection every few minutes. I called Xfinity customer service and transferred thru to tech support, and after trying a few things remotely, they said it was definitely a hardware issue they would send a technician to check it, transferring me back to customer service to set up a time... I told them I would swap out the modem back at the Xfinity store but they said MULTIPLE times that I would NOT be charged for the tech visit. I asked this several times to verify. But, alas, I see on this month's bill that I was lied to, and I WAS charged and extra $100, despite being assured multiple times by Xfinity customer service that I would NOT BE. I asked them to look back in my account records and check the call notes that this was true. Their 'helpful' chat (which I finally got a human being onto, by typing 'human being' and getting out of their AI slop-loop of clickable questions) said they don't share that info between the CS and chat groups (?!). What abysmal service. I told them that I'd be cancelling my Xfinity soon and will be looking around to their local competitors for a better level of customer experience. And maybe a company whose left hand knows what its right hand is doing. BTW: They also added another $15 to my ongoing monthly bill for the 'privilege' of having their equipment on loan.

I signed up for Xfinity internet a couple years ago for 1 gig service at $70 a month, which felt…read morelike a fair price at the time. Somewhere along the way, with autopay on, my bill increased to $99 a month without enough transparency or value to justify it. If better pricing was available, existing customers should be offered that before they decide to leave. The bigger frustration has been trying to cancel service. There is no simple online cancellation option. It keeps directing you to call, and then every representative seems more focused on upselling than actually helping cancel the account. I've been transferred around and told someone else will help, only to repeat the same conversation again. Service reliability was also an issue. We experienced multiple outages in Denver. While they may offer small credits, the process to claim them feels like a maze and often is not worth the time for a few dollars. I already use Google Fiber at another property and have had a much smoother experience. Between rising prices, outages, and the cancellation hassle, this is likely the end of Xfinity for me in Denver.

Very reliable, back their work very professional. Did not over promise on phone and kept it clean…read moreand to the point. Up front pricing, very satisfied customer. These guys are what you wish Magnolia guys were.

I had an excellent experience with Juan, who installed ethernet wiring in my home. Juan was…read moreprofessional, experienced, and very knowledgeable in his field. He walked me through his approach, answering questions and explaining the decision making as he went. The quality of the work is excellent, and every connection was tested and running smoothly before he wrapped up for the day. I highly recommend StreamWise and Juan, the work was neat, professional, and well executed.

We've had Rise for about 5 or 6 years now. Speeds seem ok for us. Main problem is that when it…read morerains we lose service nearly every time. Have gone several days without service before with only a pittance of compensation. Where we are the only other option we have is hughesnet which is by far the worst internet service we've ever had.

Obtained Rise Broadband service September 2025. Had issues here and there but often more so than…read morenot in the middle of the night service goes out. I've called a few times, but yesterday May 12 we had an outage then May 13 the usage has been intermittent. I called and was told I wouldn't get any money back on a service I'm paying for but not receiving. The service got worse shortly after hanging up with the rep being completely out, so I called back and of course they're closed. I will be canceling this service and in our upcoming HOA meeting and within our minutes I will be stating my experience and tell everyone there is a deal with starlink online and I've heard they have great service and customer service. I'm so disappointed and aggravated.

Aerux used to be great, but now the technical support is horrible. As others have noted, you…read moresubmit a service tech issue complaining of the system being down, and no one ever returns the call or emails back. The only way you will get to talk with someone is by retrying your call numerous times in hopes of talking to a tech. AND never let them say they will call you back with a resolution because they won't. My internet has been down all week, and I still haven't been able to get them to resolve it. If you are in Parker as we are...start shopping around. MAVERICK is now cheaper than Aerux and is fiber, so you will get screaming fast speeds.

Aerux owns AU Wireless in Golden, but still represents themselves as the original non-profit that…read moreestablished the network and sold to Aerux in 2022. They claim 2-hour response time for technical support, but aren't available on weekends to provide service. The call center they use to provide "support" was unable to contact the company.

I had one of the worst experiences I've ever had with a retail store here. A couple of days ago, I…read morewas set up with what was supposed to be a free upgrade on a new line and phone. Fast forward to today, and I find out they actually added payments on multiple devices without telling me. When I went back to clear it up, the employee helping me was completely lost and admitted he didn't know what he was doing. I asked for the manager, but instead of helping, the manager blamed me for the situation and refused to correct it. When I mentioned I'd be leaving a review about the experience, the manager raised their voice at me and told me to leave the store. I've never been treated like that as a customer. I'll be reporting this to corporate, but in the meantime, I strongly recommend avoiding this location.

Stephanie was friendly and helpful. I came in on a slow afternoon and was helped promptly and…read moreefficiently. Had my questions answered and I was in and out in 15 minutes. Couldn't have been more efficient.

I have been a customer of E Street for over 10 years. I have…read more13 of my customers' websites hosted at E Street. Excellent tech support. Very knowledgeable and very helpful. Very good pricing.

E Street has been my ISP for almost ten years and I have rarely been so pleased with a vendor as I…read morehave been with E Street. Every interaction with them has been a positive experience. Without exception. As a software engineer, I am both knowledgeable and picky about technology, and I have found their technical staff to be both responsive and highly competent. In all of our interactions, it is clear that they have taken the time to understand the issue and, where necessary, find creative solutions to the problem. I can't say enough good things about these guys. If you're in the market for an ISP or IT service provider, and want a shop that's more responsive than the telcos and other behemoths but sophisticated enough to deal with complex requirements, give them a shot.

It's hard to find small businesses that grab your trust quickly and keep it. Zack and his team…read moreprovide quality services at reasonable prices while maintaining exceptional customer support. You guys knocked it out of the park on this one.

Best internet in Larkspur! Our internet is fast, reliable, and always works. Their service is top…read morenotch. They are thorough and provide their customers with an amazing customer service experience. We couldn't be more thrilled that we switched to Thrive from Century Link.

Staff has no clue what customer service is. They were argumentative and unhelpful. I will never…read morestep foot in this location again.

Be prepared to wait and wait and wait at this location and then an employee might come up and ask…read moreyour name to be put on the waiting list, then it's time to wait again. When my name was finally called, they said they couldn't help me and that I would have to call customer service. That's like taking your call to the dealership for service and they say, we can't work on your car, you need to take it back to the factory.