Picked up bikes here for our Route 66 guided tour. Tour was great and Richard Wynkoop was an…read moreexcellent guide. The pick up process was a bit lacking. I feel like I got sold unneeded liability insurance - I thought they said it was included in the VIP insurance package I bought. Several people including me did not get the bike they requested. Plus the Street Glide I got had a horrible windscreen that had bad distortion in the top third - very annoying and dangerous. It also did not have a heel shifter that they come standard with. The place seemed overrun by two tour groups plus a third small group renting bikes. Not the personal service we had received for previous ER tour pick ups.

I rented a bike to take a springtime cruise around Chicago and up to Lake Geniva. When I checked…read morein, the Eagle Rider crew signed me up for the annual membership, saving e some money and giving me points to use for future rentals. They also upgraded me from a Bolt to Street Bob, which made for a much better ride. Had a blast putting a few hundred miles on the bike and seeing the sights. Nothing like taking a ride along Lakeshore Drive and swinging past Wrigley Field on game day.

I have been a Member of Eagle Rider for a few years now. Originally I joined so that I could get…read morean idea of what type of motorcycle I enjoyed riding before I just went off and purchased one. I do a lot of research before I purchase large ticket items and I thought that by having a lot of different rental options I could narrow my new motorcycle purchase down. The reason I still have not purchased a motorcycle is that the service at my local Eagle Rider Facility has been exceptional. Danny Brown, the manager, has always been exceptional with his communication. If he can accommodate a last minute rental request he will do what he can to assist. If my first choice is not available he will work to get me something to ride. With that said all of the Eagle Rider Rentals are top quality newer model bikes. This along with the fact that I don't have to detail a bike or store a bike is why I keep coming back season after season. Thanks Danny for the great experience. Dirk Hoerr Oak Park, IL

Due to the problems I had with my first reservation (later in July in Seattle) I made this…read morereservation over the phone. The service rep on the phone was rude and I feel that their rental practices are discriminative to people with insurance. Although my insurance would FULLY cover me and their motorcycle, I would have to leave a $3,000 security deposit. Something you don't do on car rentals. However, I paid for their insurance and still had to authorize a $1,000 deposit which I was told would be released within 24 hours after returning the bike. I arrived on time but the bike I reserved was not prepped or ready. Because the battery would not hold a charge, I had to ride a different model - neither of my first or 2nd choices. I returned the bike at 3 pm (their hours on Sunday are until 4 pm) yet no one was around to check in my bike. Two days later and the deposit still has not been released. The service rep was also very rude. My first reservation was done online, but my credit card was charged 4 times! It took several days for this to get resolved, but it did get resolved. They all seem to have an attitude that is "if you don't like it go somewhere else" which is not the way I would run a business!

First time renting a motorcycle from Eagle Rider. I flew into ORD Airport and noticed the sunny…read moreweather so decided to rent something a little more fun than a car. I used the Eagle Rider website to reserve the Harley motorcycle and picked the bike 30 minutes later. Employee Danny Brown had the Street Glide ready to go. Danny gave a good overview of all the bike features, helped me pair my phone with the Bluetooth stereo on the bike, and even provided some direction to get me to where I wanted to ride. I would highly recommend renting a motorcycle from him and will probably rent next time I am in town. Photo is of the bike while on a ride along Lake Michigan .

I have been a Member of Eagle Rider for a few years now. Originally I joined so that I could get…read morean idea of what type of motorcycle I enjoyed riding before I just went off and purchased one. I do a lot of research before I purchase large ticket items and I thought that by having a lot of different rental options I could narrow my new motorcycle purchase down. The reason I still have not purchased a motorcycle is that the service at my local Eagle Rider Facility has been exceptional. Danny Brown, the manager, has always been exceptional with his communication. If he can accommodate a last minute rental request he will do what he can to assist. If my first choice is not available he will work to get me something to ride. With that said all of the Eagle Rider Rentals are top quality newer model bikes. This along with the fact that I don't have to detail a bike or store a bike is why I keep coming back season after season. Thanks Danny for the great experience. Dirk Hoerr Oak Park, IL

Not a good Harley dealership…read more I don't get a good vibe here, I know more about motorcycles than their staff. I suppose in a pinch you can go here. I wouldn't buy a bike from them, don't know much about their service department.

They will do the work you ask, break something else, and charge you to fix it…read more I have an '04 sporty and do all my work myself, only thing I can't do is mount and balance tires. I had just done my pads and brake fluid less than a week before my tire change appointment. Drove in with working brakes, then they called me up saying my rear brake doesn't work. I got my bike home and found they had replaced my rear brake fluid with some unknown fluid and blamed me. They wanted to charge me $350 to fix what they did to my bike. I have photos, videos, and saved the unknown liquid I found in my brake line and reservoir, and now they will not even respond or acknowledge me and their mistake. I really hope you don't take your bike here, because I guarantee that you'll receive a call saying there's something wrong with it when there wasn't to begin with. Note: I'm posting the photos that I took while fixing their mistake. As you can see there was some clear liquid in my reservoir, and the same liquid coming out the caliper as I was bleeding it. I bled just a little off my front and you can see it's purple Dot 5, just like the cap and manual say to use.

Came here for an event during the women world record ride in June 2026. Everyone was knowledgeable…read moreand helpful and I picked up a few souvenirs for my trip. Thanks, Kegel Harley!

I was on my way to Kansas and was having an electrical issue, of my own doing, so I stopped by…read moreKegel Harley Davidson. within 10 minutes my motorcycle was in the shop. A few minutes later they came and got me and the technician showed me the problem, showed me issues that 2 other dealerships missed, and in less than an hour I was back on the road. I have had my Harley since 2017. I have never had a dealership that was this fast, polite, and fix more than my original issue, for nothing extra. If you are looking for a dealership that is truly dedicated to the customer, this is the place. The dealerships in the Milwaukee area, and I have used 4 of them, are nowhere near as good, or detail oriented as Kegel. You guys are awesome. Thank you.

I have been using Eagle Rider for years and have always enjoyed it. I just booked a motorcycle two…read moredays ago. An hour later my mom was rushed to the hospital and barely made it so I can not leave her right now. You would think they would allow me a credit for future use but no. They have a strict policy that they keep your money and leave you S.O.L. NO MATTER WHAT! I have been in business for 43 years and doing business this way would never cross my mind. The airlines understood, the parking facility at the airport understood but not Eagle Rider. In fairness the program is wonderful and I recommend it, however, I am seriously disturbed by their lack of compassion. They deserve 5 stars for service but I am subtracting 2 for their lack of humanity during a very difficult time. You would think at a minimum they would return the $39 per day in insurance that will never be at risk.

I have been a Member of Eagle Rider for a few years now. Originally I joined so that I could get…read morean idea of what type of motorcycle I enjoyed riding before I just went off and purchased one. I do a lot of research before I purchase large ticket items and I thought that by having a lot of different rental options I could narrow my new motorcycle purchase down. The reason I still have not purchased a motorcycle is that the service at my local Eagle Rider Facility has been exceptional. Danny Brown, the manager, has always been exceptional with his communication. If he can accommodate a last minute rental request he will do what he can to assist. If my first choice is not available he will work to get me something to ride. With that said all of the Eagle Rider Rentals are top quality newer model bikes. This along with the fact that I don't have to detail a bike or store a bike is why I keep coming back season after season. Thanks Danny for the great experience. Dirk Hoerr Oak Park, IL

I was just here and straight back home to take in a neighbor whole Harlwy was getting a…read more"fine-tuning." Nothing wrong with the place except totally misogynistic (Hey, women rife Harlwy's as well and I know one whom is a Harley Instructor) Why the ALL WHITE MALE hires? Is facial hair a requirement? Fun Fact: So these Harley's weigh about 900 lbs, I weigh 92.2 lbs lol

Brought my 24 tri-glide in for its 1K service…read more Mike and Matt told me they'd get it done while I waited which made my day much simpler. Great service always putting the customer first. Thanks guys , your excellent service is why I've been a repeat customer for years Keep up the great work Bob C

Poor customer service. I stopped with a few questions to the service writer who was working with a…read morecustomer when I arrived. He told me he'd "be a few minutes." I waited at the chair next to his desk. He disappeared. After 45 minutes i went looking for some attn and approached a salesperson at his desk, basically like "What's the problem here? Is there anyone else working in service?" Evidentially not. I will not return to this dealer. Lack of professionalism. Disinterest in serving customers.

Great place with great people. I love visiting my local location. They even have classes thereread more