Don't waste your time will sit in there for 20 minutes when 2 works helped 1 person asked for help…read morewhen they were finish another person walked up and they never helped me left the store was on nov 29th at 10:00 very disappointed

Horrible condition they have puppies for sale in. Lethargic and sickly, laying in their own urine…read moreand stool. They shouldn't be allowed to sell animals in those conditions. It's heart breaking.

1/5 on the fish side of the store. The store manager with blonde hair and stretched ears makes crap…read moreup on the fly just to make a sale. My dad took me here for a B-day gift of a fish. The manager pointed out the most expensive freshwater small (for now) fish, an electric blue jack Dempsy ($35) and said it was a great starter fish, that it's fine in a 20-gallon tall tank, and would be great partners with a school of glo-tetras. Well as expected they killed him not a day later. Turns out this fish is aggressive and gets up to 8 inches which needs a MUCH bigger tank. Returning fish is sketchy at best here. You need to bring in water and the dead fish, which I understand. They then take it back behind the tanks to run the tests, so who knows what is being said in regards to how your water is testing. I wouldn't trust if the blonde guy would do it because he's said such untrue info on fish to me before. If you try to contest or argue that you want to see it they say they cant bring it out. This has happened several times, to the point where I'm done. Which is a shame. They have a decent collection of fish there, and the GM Doug is super nice. Sadly I'm pretty sure he is one of two nice people there. The rest just don't seem to care.

Don't go here to buy worm or any other type of reptile food. I went in today and bought a 50 count…read moreof wax worms. It cost me over $8 after tax and I get home to see there is only 26 worms in the container. Not only is there 26 when I payed for 50 but three are dead. So out of a 50 count I got 23 worms my lizards will be able to eat. Very upset to see this.

The self bathing station was great! Clean and not overpriced. It made bathing the dog easy without…read morethe backache. I'll diffidently utilize the service again.

Great place to wash your dog. Always clean and ready to go…read more Staff is friendly too. Can't think of anything else to say.

Small but great pet store. They have a wonderful selection of food, grooming, care, toys, etc for…read moredogs and a small but quality selection of the same for cats. You can get great brands of food here at good prices. They have a decent amount of wild bird feeders and seed along with a few other pet sundries. I started buying a new type of cat food there based on their recommendation, and my placid cat now scolds me if I get anything else. Their location on Coliseum can be awkward to get to during high traffic hours, but it's worth the time. The owners are friendly and down to earth people that keep me coming back.

The review prior to this one is obviously about the store in Ft. Wayne but I would avoid the…read moreHuntington store at all cost. While the lady that works there might be knowledgable about dog foods she lacks every inch of customer service. She pushes things on you that you don't want or never had the intentions of buying. From now on, I'll drive to Ft. Wayne if need be.

The parking lot was packed and the traffic to get in and out was horrendous, but it's located in a…read moremall and it's the holidays...I was looking for chicken hearts and not having dogs or frequent this store I found the staff not helpful or even very nice when I asked a question. I was told to look over 3 isles to find what was looking for. Couldn't find it. They had one cashier and a long line, so maybe it was a short staffed day there, still, customer service is a must. They have animal services and some cats to adopt out. They have a nice array of outfits for pets etc but are lacking in the treat department and again, customer service.

Allie is terrible with customer service. her dog grooming skills are good but she should probably…read morenot be customer facing as she is rude without cause. we were there to pick up our dog and she did not just suggest we leave while she finishes up but she told us "go up to the front to pay, where she can't see you". this is our animal and we are paying for a service for you to perform, do not advise us where to stand if we are behind your counter just wanting to pay as it is our first time getting our dog groomed there and we were beyond polite.

This is a great neighborhood store where regulars are likely to be recognized and all customers are…read morewelcomed. We almost always find what we need here and appreciate being able to bring plastic pet food and cat litter bags in for recycling.

We are here from out of state and found this place on Yelp, saying "we do walk in nail grinding. We…read moreget there and first the groomer makes us stand there forever while she works on a dog (even though she saw us, couldn't say "I'll be with you in a minute "). Then says, "no, we are both booked". I told her we are here from out of state. She couldn't take 2 minutes for nail grinding? Poor and rude customer service.

Popped in to grab dog food and a toy for my pup. Ot was the first time I've walked in there and it…read moresmelled like pets... The prices are good and they usually have what I need. I thought the cashier was really nice and responsive.

Megan and staff went above and beyond to help a customer who needs all the help he can get lol very…read morepatient, kind, professional, and just genuinely nice. Highly recommend this store. Thanks!

Bought pants there charged me 64.99 the tag said 54.99. Could have been a simple mistake, but the…read moredummy at the register maybe pocketing the 10.00 Any way going back with some questions, I hate it cause i gotta spend gas money, and there stuff is overpriced, and theire employees are not very friendly

When we visit Family Farm & Home we go there for a certain item, not usually to shop around. We…read moreONLY see the cashier. For as long as they have been in Auburn, we've never seen another employee in the store. Light staff? Very light staff? So anytime we need help, we have to go to the front of the store and ask the cashier for what we're looking for or if they have an item. Things like that. The store could be swept. Bathrooms are havoc, absolutely gross. We've not seen any merchandise on sale, ever. It's on the shelves for a set price. I personally like Rural King much better.