We hired Oak Ridge Custom Cabinets to build custom cabinets for our finished basement area. The…read morework they did was high quality and added a wonderful touch to our basement kitchen, snack bar, reading nook and bathroom. I would highly recommend them. When reading other reviews, please note where the reviewers are located.

The absolute worst customer service I think I have ever dealt with locally. I have called about two…read moretimes a week for the last 10 weeks trying to get a quote for a small job that someone has already come out to my house to look at. I have never been able to even get one phone call back acknowledging my phone calls. finally I called again and the person I talked with asked for my email to send me a quote because they are too busy to call me. Still no quote.

We have had nothing but problems going with Becks Quality Cabinets. To make this reader friendly,…read moreI'll summarize and then go into more details for those who are considering Becks for their cabinetry need. 1. Poor communication 2. Installed damaged product (scratches, dents, and dings) - would not fix to industry standards 3. Requested soft close everything - only got soft close drawers. - Wouldn't switch out hinges even after we stated we would pay the difference. 4. Solid state countertops wouldn't fit in bathroom - due to wrong sized cabinet drawers/measuring 5. Owner was disrespectful and horrible to deal with. For those who are still reading thank you, my wife and I went around to many local cabinet companies and landed on Becks Quality Cabinets through a friend's recommendation. We had our initial visit, and two designers came out to the house to get some measurements in April/May of 2022. We met them at Becks to discuss the drawings/measurements/blueprints. Then radio silent for months. I had to reach out to them end of 2022 to see where they were with our initial set of plans. Turns out, the designer left the company, and we fell off the radar. After that, we paid the 50% down payment which gave us a spot in their queue. So, the date came to have our brand-new dream cabinets installed. Then that dream turned into absolute nightmare! The cabinets were installed; however, not the countertops. It can take up to 3 weeks for them to measure/cut/install the countertop after the cabinets were installed. Thanks for the notification that we will be without water for 3 weeks as were doing the kitchen and both bathrooms. Last minute plans were made to try and survive those 3 weeks. Living out of tubs and washing dishes in the bathtub. The lack of communication continues... 2 or 3 weeks later they arrived and installed the countertops. The subcontractors they used Olson's Contractors or something like that used trim that was sitting in my garage to hold up our undermount sinks without even asking us. I had to get new trim to replace the ones they cut up. After the install was complete, there was a drag when opening a drawer in the main bathroom due to the drawer and countertop touching. We've contacted BAGM to see if they would trim down the countertop a fraction of an inch to allow enough clearance. Someone from BAGM came and agreed this drawer was rubbing and would fix it. He sent the contractors back to the house and their solution was to grind down our new bathroom sink to get it to fit. Again, without consulting us. They were grinding in the bathroom over my daughter personal bathroom supplies (comb, toothbrush, etc.) without covering or removing the drawer. Everything covered in porcelain dust. Didn't fix the issue. In this process, they damaged the wall removing the countertop (they never fixed this). They replaced the sink because. They replaced it hoping that the placement of the new sink would be enough to make it fit. Guessed it again, Nope! During this encounter, I reached out to BAGM via email that I do not want Olson's contractors back in my house under any circumstance. That's when I started noticing all this flaws with our kitchen cabinets. The first was the glaring very light tan/almost white nail filler puddy they used to cover up the nail holes. We chose American Cherry for the warm colors it will deepen into. Knowing that cherry gets darker with age, this nail holes will be even more noticeable. Then we started noticing dings in finish issues with the cabinets. Five cabinet doors had dings in them. The cabinets above the stove were removed eventually to have it refinished. And apparently, we "conned" his people into taking back the pantry which had finishing issues that was in the result of their people trying to fix the nail hole putty issue after the owner stated he didn't see any issues with the finish. I told the finisher that this is unexpectable and pointed out all the flaws which then led to the removal and refinishing of the one side of the pantry. After this repair, the owner stated in an email that he would replace the 5 doors that had damage. Weeks later they took those doors and "fixed" them with WAX which was noticeable and asked for the owner to replace them, which he then tried to wiggle out of replacing by say that he said he would fix them and he did. I pulled up the email with him stated "replace" and he finally did so. At the end of 3 months of having Becks/Olsons/BAGM at our house no less than 20 times and more than I can count back and forth calls/emails/texts, we've agreed to disagree.

A rep could not even return a phone call and the receptionist seemed elated in saying that I'd be…read morelucky if they were able to provide me any service. Needless to say, I found this interaction very odd and was able to find another company to work with.

Joe and son did a great job refinishing our floor. They were very professional, respectful and…read moreefficient. They did a great job and I would definitely recommend them. I know the review says I live in California but I live in Appleton, Wi.

Beyond Excellent! I pulled up a carpet to reveal a hardwood floor that needed some real help (dog…read moreurine stains)! He worked magic! Beautiful job. Also super friendly, clean, and accommodating. He took the time to listen to my concerns (with a dog) and recommended the finishing options that would help maintain the floor's beauty the longest. I highly recommend him, and will certainly call on him when I tackle pulling up the carpet in my bedroom!!

I had a new prefab step installed in September or October of 25. I love it, it looks beautiful and…read morecompletely changes the look of the house. I would have done one in the back as well but we wanted something poured. In the back, we had custom railings made from Valley Unit Step, partly because they fit perfectly to our poured slab steps, and also because we just felt far more comfortable having professionals install the railings. It only took about a month for them to fabricate the handrails for our back stoop, and they installed our front steps and back railings at the same time. They are both beautiful and we are very happy with the work. I was so happy I even had to call and ask for my bill so I could pay for the fantastic service! If you need steps consider concrete (I'm from the south and just don't understand why anyone would have a wood deck in this climate). Take a look at Valley Unit Step!

We had brick steps that were eroding quickly. The gentlemen at Valley Unit Step came out and gave a…read morecompetitive estimate and did phenomenal work. The new steps and railings make our entry way look sharp. Their work was professional and quick.

I just wanted to thank D&M for the great job the installers did for me. The stairs are wonderful…read more I appreciated that you took the order being that it was small. I don't mind going up and down the stairs now. Everyone I dealt with was wonderful. Thank you again.

Apple Tree, LLC, also dba Apple Tree Fox Valley, Apple Tree Real Estate, Apple Tree Homes, LLC…read morePresident Jason Mroz and VP Arthur Ladish, the builder used this subcontractor to install my $26,000 hardwood floors. They are cupping and lifting. Throughout residence, they are not adhering to the subflooring. They sound hollow and move like floating floors. They have splintered edges and gaps between planks. They did not install a transition piece from hardwood to cement in the mechanic closet. They did not install caulking at patio door where hardwood meets door frame. The caulking around the tubs and exterior doors extremely sloppy with gaps. Tape denotes where the hardwood floor is not adhering to subfloor. Hollow sounding with the hardwood giving to walking throughout residence. Floor touchup marker was used to cover large area of scratches. They didn't protect the floor when they were installing hardwood. Worked inside of home, and the interior of my furnace is hardened with sawdust. See photos.

We love our "new" kitchen! The Kitchen Refacer crew arrived…read moreexactly on time, were as quiet & professional as they could be under the circumstances & had our kitchen completely done in under a day & a half. The job was top-notch. The foreman explained everything that they ran across that was out of the ordinary & kept us informed at all times. We highly recommend Kitchen Refacers & want to thank Tom, his staff & his crew. Well done!

I made two costly mistakes: trusting the Google reviews and paying the balance before the project…read morewas fully completed. Three months later, I am still waiting for issues to be resolved, with limited to no communication from the company. Multiple doors and drawer fronts were manufactured in the wrong sizes and need replacement. Four additional doors were finished incorrectly. To make matters worse, the hardware holes throughout the project were drilled crooked, causing doors and drawers to be visibly misaligned. The installers were friendly, but friendliness does not make up for poor workmanship, lack of quality control, and inadequate follow-through on warranty and service issues. Had I seen a review describing these kinds of problems before hiring this company, I would have looked elsewhere. In my experience, the biggest issue appears to be the new ownership and the decline in quality and customer service that has followed.

Dan from Cabinet Connection did our whole kitchen! He was great and easy to work with. From…read moreconception, to design, and finally installation it was all seamless and FAST! I was very impressed with all the workman and how polite, kind, and knowledgeable they were. If I had a question they were able to answer it. If I wanted something changed, they were able to change it with out any hesitation. I would recommend Cabinet Connection to anyone! Thanks Dan and crew for all your hard work and talent!

After I posted the 1 star review. Cabinet connection did come out and finally look at my cabinets…read more They did explain to me why they broke and they also did fix them. Would I buy from them again? I don't know. They were very nice to work with when I ordered my cabinets. The customer service after the sale was not so good with my salesman. Thank you to the gentleman who finally contacted me to explain. Problems are always easy to come up with a solution. Communication is key.

If you need your basement repaired, I think Gary J Basten Construction is the best company to use!…read more I can't say enough good things about them. Quality of work is excellent. The team went above & beyond what was required. The communication is great w/ all employees. They really care about the homeowners they work for from start to finish. Had an issue after hours & they came out immediately taking care of it. Took a little off my bill for the inconvenience. The team were so kind to my dogs that they're going to miss having the team around. They made a make shift fence so that my dogs could still run around the backyard throughout the 3 1/2 wks of the project. I will definitely give them a call in the future for other projects! Thank you!!!

We were very pleased with Basten's work in our back yard. They pulled out the old railroad ties…read moreand replaced them with treated wood. They look great. The work was done in a timely manner. We would definitely hire them again.