Ordered carpeting on 1/9/2025. Scheduled for carpet to be installed 3 weeks later. A few days…read morebefore installation, our appointment was cancelled as they never checked to make sure our carpet was actually on the truck. It wasn't. rescheduled our appointment for February 14 when carpet actually arrived. The installer cancelled our appointment as he couldn't come. Rescheduled for February 17, installer called again to cancel as his son, on his crew never got out of bed. We called and received a refund today. In the meantime we have had our carpet ripped up for weeks and are forced to walk around on plywood and our furniture all over the place. Very bad experience, we will never be back.

We bought our flooring tiles for our kitchen here a few years back…read more Redoing a room now, and needed more tiles. I was going off memory of the name, and they tried hard to match up. Bought two boxes, but unfortunately my wife went in a different direction with the room, and these tiles just wouldn't work and ended up having to return them. But, the friendly and knowledgeable staff are the reason I went back there, and why I will be going back.

A loyal, family owned business! After requesting their professional opinion about the condition of…read moreour basement after an inspection marked a wall in our basement questionable to today's standard, this company came out after doing a project over a decade ago. The owner educated us and gave us peace of mind that our basement was great, especially given the age. He didn't try to sell us work that wasn't necessary. Their previous work was done in 2008 and still holds up and looks great. No basement leaking or foundation issues. Thanks for taking the time to follow-up. We will definitely use this business in the future and refer loved ones and friends!

We dealt with Andy, the owner of the business, on a deal to acquire some heavy equipment he was…read moreselling, an old loader that he wasn't using any longer. We communicated with him for a couple of weeks, test driving the machine, inspecting it closely, and asking a lot of questions about it. It had a lot of miles/hours on it, but we decided to purchase it fully aware and understanding the issues with it (leaky diesel tank, leaking air from the tires, yet the transmission was good). He was firm on his price, we felt he was being fair, and he spent a lot of time with us during the process. On the day the check we wrote to him was approved by his bank, he had us come by to pick up the loader to take it home. Andy assured us that the batteries in the unit were good. Trusting his communication, we drove it off his property over 1 mile away to meet the flatbed truck delivering the loader to our Milwaukee address, and when we arrived at the meeting point, we shut the loader off awaiting the driver's arrival. When the driver arrived, we proceeded to try and start the loader to drive it on the flatbed, but it would not start. After trying lots of different tricks, we couldn't get it started, and finally decided to drive a few miles to a farm supply store to purchase some batteries, which once installed, allowed the loader to fire right up! The batteries cost us an extra $275 + $150 for the driver's time just to get it home. When we followed up with Andy via his cell phone leaving him 3 messages over the course of the week that followed, he would NOT return our phone calls. Before he had our check for the loader, he was VERY responsive. But upon calling to ask him about the batteries and the additional $$$ he cost us, he wouldn't respond. We were hopeful he would be understanding and share the costs which inconvenienced us following his comments that the batteries were good. Not knowing Andy beyond this transaction, I question his desire to do the right thing, and thought others should know about it. Is this how he provides customer service to others?

We live in an old farmhouse with a basement that's not exactly friendly. We decided to go with…read moreSure-Dry to spruce it up a bit and make sure everything stays dry. So far they've been great for us. The most recent example was today. I had spent the entire morning trying to get our sump pump to work, and had tried everything to thaw the pipes. I had come to the conclusion that maybe it was the pump itself that was having issues, so I decided to give them a call. The person I spoke with was very friendly, knowledgeable, and professional, and had someone sent out same day to take a look. I believe his name was John and he was excellent. Super friendly and knew his stuff for sure. In the end it did turn out to simply be frozen pipes, but John took care of it, and not to mention had to work outside on the coldest day we've had in a long time. Excellent job, Sure-Dry, keep up the great work!

8/6 2025 Had kelly from sure dry service my sump pump and clean out system .He did a outstanding…read morejob had a world class attitude.

Awesome! Awesome! Awesome! Recommend highly! Nick is an amazing guy and he has amazing prices!…read moreAlbert was our installer (recommended by Nick), he was so professional and did such an awesome job with our carpet!

Father and son were very nice to work with. They were able to get us a high quality carpet for our…read moreliving room , hallway, and steps at a very reasonable price. The installer they lined up also did a great job, and was available right away. J. Price, Green Bay, WI

We picked Bay Area on the recommendation of our builder and we are glad we did. We checked out…read moreother companies as well but they had a great selection of granite and did an excellent job to make sure we received what we ordered. My wife still drives there for their granite cleaner because she likes the personal service they provide. She like the cleaner too.

Unprofessional and substandard work. Didn't make the correct pieces that we had ordered and paid…read morefor. Had to reconfigure (on our own-because the salesman wouldn't return my call or email during the installation) due to their mistakes. Sad to say, there isn't much competition for this industry up here and it definitely shows. Thanks to MY quick solutions, our kitchen is still going to look fabulous; but absolutely no thanks to them. Go somewhere else if at all possible. Otherwise; make 100% clear your expectations as they will change the layout on you probably to save themselves money.

The sales people were very knowledgable and nice to deal with. The customer service was a little…read moreslow in returning calls for issues that came up. The worst part was the install. Many parts were cut to the wrong size, some were recut and replaced, and some were installed poorly and didn't line up. Backsplashes are supposed to be square to each other and the countertop, and be at the same height where they meet- but not in this case, apparently. It seems no one in the cut shop or the install crew cares about quality and customer satisfaction. They don't understand this affects the future business of the company. Someone in management is not stressing these issues and not training the employees properly. I really don't know how they employees are treated.. this makes a huge difference. I also know good help is hard to find. What ever happened to the saying "Autograph your work with excellence" ? When it takes four trips over two months to install and correct mistakes (not all have been corrected and I had to point out and explain how to fix them before they were properly installed), there is a problem. That even sounds crazy to me, and I 'm living it. This company doesn't realize that when someone spends $10000, they expect a little something in return. You can't even buy quality and caring at BAGM. I don't think that this is too much to ask for. My advice is to try somewhere else. I'm am really disappointed, it is a beautiful product, but not my money's worth.

I was so impressed with my experience from start to finish BAGM! I've waited a long time to start…read morethis project because I felt like I wasn't very good at picking out cabinets and countertops and making sure they complimented each other. BAGM Has a great show room with many options. Once I visited them at the Wrightstown location I knew exactly what I wanted. Everyone was most helpful and was able to show me examples from the types of finish, hardware ,and the types of corners that were available. The communication thereafter was impeccable when it came to measuring, templating, and install. The team that installed was also very professional and well educated on their product. Thanks for everything

Prompt service, quality parts, energetic technicians focused on requested budget limitations.read more

The techs are courteous and knowledgable. They were on time and got right to work. The opener…read moreoperation was explained to me. Very professional.

I've had the pleasure of working w/ Mary Kay & crew for many years now and by far they're one of my…read morefavorite estate companies. Their attention to detail & knowledge of items is leaps and bounds above others. They're always incredibly organized and eager to help or answer questions. Plus the sincere respect Mary Kay gives to their clients, their belongings & their homes is something I truly respect. I enjoy their auctions and follow up sales and always look forward to seeing Mary Kay & crew. They really are great people and a pleasure to do business with.

I have know and worked with Mary Kay and Paul for nearly ten years with multiple auction items as…read morewell as follow up pickers sales. They are, barr none, exceptional to work with. It is clear that their business is built on helping families and individuals with both transitions as well as estates. My feeling has always been that they truly care about their clients and their overall outcome. A business to be trusted!