Need to have a portion of our basement pad replaced and carpet stretched following a washing…read moremachine repairperson's mistake on our first floor (water poured into our basement). We've had the water mitigated by another company, have estimates of the damage, insurance is making it right again and we are starting to restore. Inquired whether Jensen's does this type of work. They do. I asked, "Could we get an estimate?" Their response: "Maybe you should go with another company, we are a month out". My response: "That's ok, everything is 6-8 weeks out". Their response: "Something about your request doesn't seem right and I feel uncomfortable with this situation." My response: "What could be uncomfortable, I am asking for a service, you said you do this type of work. Do you not want to do business?" Them: "I am uncomfortable with insurance being involved and you have an estimate already from another place, why don't you go with them." My response: "Insurance isn't an issue, they are paying to rehab what is needed, the first company who mitigated the water gave us an estimate on the repair but we are looking at our options, so we found you online." I say, "It seems you are suggesting there is something odd about our request. I ask again, "Do you not want our business?". Their response, "No." So rather than saying they don't want our business to begin with, they push us to seek another provider then say there is something that makes them feel uncomfortable about our request. That is just strange to suggest to a customer! Just say you don't want to do a job, one that I can only assume must've been assessed as a "smaller" job. Be upfront with the customer! Not a good interaction.

I lived in an apartment complex that had a hired deal with Jensen's carpet care, so we didn't have…read moreoptions as to where we went. I would just say I was not impressed with the service. Quite honestly, I'm not sure if they ever really cleaned... our carpets still had dirt on them. The service was also quite pricey. I would not recommend; I will not be using this service again.

Worked with Aeva on finishing our basement and she was very helpful and knowledgeable. We have a…read moredog and grand dogs and she pointed out the pet friendly pads and carpet choices. She made the process very easy. The install crew was great, very professional and got done early. We recommend HJ Martin.

HJ Martin.... What a great place to work with at the Neenah location for flooring!! Their…read more"consultants" help you figure out what you want and provide their "expertise" with no pressure was priceless! So many selections of flooring and very high quality. The consultants provided pros & cons with each flooring piece looked at for what and where you are adding it to your home. They provide timelines that meet your schedule and you receive notifications confirming installation!! The "workmanship" of putting in the flooring and cleanup was above and beyond what I expected. They were also very competitive to other flooring companies around the area. I will definitely use HJ Martin again in my future and will let all my friends know about my experience with them and that this company should be their choice for flooring!!

My wife and I recently built a home in Ledgeview and Maccos provided and installed the carpet for…read moreour house. Marissa was very helpful the multiple times we met with her and talked us through all of our options and help explained the implications of each decision we were making. She also was very helpful with design ideas and guiding us to choose things that would work together. She didn't make us feel rushed and she and the team did a great job installing all the carpet. Marissa was very responsive and answered any questions we had quickly and accurately. Marissa and the whole team at Maccos were great to work with throughout the building process and I would highly recommend them for any of your flooring needs.

We had 3 rooms of "quality" carpet for reasonable traffic areas and underlayment installed a few…read moreyears ago, over $4,000 in total.. Within a year of the second install, about 2 years for the first install, we had what we thought was excessive wearing. We had the carpet cleaned again, the cleaning company could not belive how poorly the carpet was holding up. We called Macco and eventually had a virtual inspection of our carpet. We had a list of "test" stuff, paper, comb, light, that weshpuls have available. The remote person asked us to video stuff over the phone and decided that although th carpet looked terrible, it was not a warranty covered issue. Macco never called to talk about it even though the inspector did note installation issues. We have terrible carpet, only a few years old and are out $4,000. What a horrible experience. We will never recommend them, rather steer friends far away. No coverage, no follow-up, no customer service, no satisfaction in any way. So very disappointing, the worst ever.

Great seaming work! Got me in on short notice and the price for install was an amazing deal! I had…read moremy own carpet and Gene was like "ok, good to know!" I wish I would have bought my carpet from him! The service, quality and value were five star's!! Do not hesitate to use him and his team for your carpet needs.

Gene showed us carpet that not only looked and felt great but was in our budget. He was patient…read morewhen we ran into some delays on our end during the project. And the crew to install was on time and worked hard. The carpet looks great and we we are very pleased. If you need flooring, Gene knows his stuff. He is a guy you can trust to get it done right.

Karen did an excellent job presenting and explaining all the different flooring options. She was…read morevery professional and very dog friendly.

Joski Tile & Carpet: I'm a relatively new home owner, but my bathroom floors needed updating badly…read more(the floor was last done in 1997). The contractor (Luke) that worked on my floors was professional, friendly, respectful of my home, and explained things in a way that someone with little knowledge of the subject could understand. He was able to easily reseat the toilet and move my heavy laundry machines. The end result looks great and I couldn't be happier with it. Highly recommended

Just had my guest bathroom floor done with the Luxury Vinyl that looks like wood planks. Oh my…read moregosh! It's beautiful. My experience with the Joski team was great from beginning to end. The person helping me pick out my floor was very knowledgeable and helpful. The gentleman they sent to install were friendly, professional and willing to answer any questions I had as they went along. They made sure I was happy with everything before they left and they did a great cleanup.