Need to have a portion of our basement pad replaced and carpet stretched following a washing…read moremachine repairperson's mistake on our first floor (water poured into our basement). We've had the water mitigated by another company, have estimates of the damage, insurance is making it right again and we are starting to restore. Inquired whether Jensen's does this type of work. They do. I asked, "Could we get an estimate?" Their response: "Maybe you should go with another company, we are a month out". My response: "That's ok, everything is 6-8 weeks out". Their response: "Something about your request doesn't seem right and I feel uncomfortable with this situation." My response: "What could be uncomfortable, I am asking for a service, you said you do this type of work. Do you not want to do business?" Them: "I am uncomfortable with insurance being involved and you have an estimate already from another place, why don't you go with them." My response: "Insurance isn't an issue, they are paying to rehab what is needed, the first company who mitigated the water gave us an estimate on the repair but we are looking at our options, so we found you online." I say, "It seems you are suggesting there is something odd about our request. I ask again, "Do you not want our business?". Their response, "No." So rather than saying they don't want our business to begin with, they push us to seek another provider then say there is something that makes them feel uncomfortable about our request. That is just strange to suggest to a customer! Just say you don't want to do a job, one that I can only assume must've been assessed as a "smaller" job. Be upfront with the customer! Not a good interaction.

I lived in an apartment complex that had a hired deal with Jensen's carpet care, so we didn't have…read moreoptions as to where we went. I would just say I was not impressed with the service. Quite honestly, I'm not sure if they ever really cleaned... our carpets still had dirt on them. The service was also quite pricey. I would not recommend; I will not be using this service again.

Cleaned off white wool carpet. Did a nice job. In and out…read morequickly, drying time was minimal. Tech. was professional Will use them again.

Go get carpet fresh sprinkle on carpet , vacuum off and done. That's what the service amounts to.read more

Highly recommended!!! Very friendly and professional employees who are extremely thorough with…read moreeverything requested. Much appreciated and booked the next appointment since we were pleased with the first outcome!!!

They arrived right on time and did a very nice job cleaning my ceilings and walls. I would…read moredefinitely use them again.

I was moving out of my rental and needed my carpets cleaned professionally and he made time for us…read moreand came very quickly and did a great job! I have no complaints! Will hire pro steamer again!

Mike cleaned our carpet 10/29/24 - it is very clean!…read morennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn

Everything about this company, from the call to the service to the end product with the carpet. I…read morewill definitely use them again!

Great service. He is on time and very personable. He took his time. Carpets look great and no…read morechemical smell. I would recommend this company to anyone.

Wasn't impressed when he pulled up in an old van. Very direct and condescending. Would not want…read moreto work with someone like that at all. And this is the response I get from him via text. Stay away!!! Your house smells like a giant animal turd be happy I even walked in the door. That was the lowest thing anyone's done to me in 33 years of working my business I hope everything turns to mold you deserve it.

Todd was called in to clean and paint . His employee flushed a cleaning rag down the toilet which…read morestopped our pump and flooded our basement. Carpet and floor tile were flooded. All he wanted to do was dry out the basement and not take out carpet. He was to move the appliances and wash floors. He didn't wash under appliances or walk in closet. When I questioned him he said he was done and not coming back and if I didn't pay him he was going to collections. This buisness was not professional. I would not recommend this business. Do not use this company.

Yup, they came in on time, the price was reasonable, they did a very good job, and they were quick…read more That's about all I need in a carpet cleaning establishment!

Best thing John was on time, after that downhill. Never introduced himself. Came in the house and…read morejust started flipping lights on/off and started moving things. Put his phone and other things just anywhere. Did not communicate at all. We found a broken tv antenna cable after he left that my husband had to fix. Used our water faucet outside, didn't know he did that because he did not communicate with us. After trying to sell us his chemicals and taking our payment for services he just left. Not a good bye, are you satisfied, nothing. And he left these little grey sponge blocks, don't know what they were for. My husband's bowling ball was in the middle of our memory foam bed. No customer service or courtesy at all from this guy. I let this man into my house, he should be respectful. Before going to bed our carpet were still very wet. We had opened all window & doors with ceiling fans on since John left. The next morning carpet felt crunchy, not soft like it was. But the worst part I awoke to a wet dog smell. The whole house smelt terrible! I will have to hire someone else to re-clean my carpets. More expense. I will NOT be using this company again. Poor customer service. Filled out email survey sent to me immediately after payment. Called 1-888-637-9842. No respones. BEWARE!

Randy saved our rugs! I was ready to throw out my beautiful silvery soft rug after Stanley Steemer…read moreruined it! But Randy and his team at Solid Surface Cleaning brought it back to life. It is so beautiful and soft again, looks brand new. Randy cleaned 3 of my area rugs, including one wool, and they ALL look phenomenal! I am incredibly grateful I found him and will continue to utilize his services...as well as tell everyone we know! Thanks Randy!

Randy does a great job and takes pride in his work. I've wanted my grout cleaned and sealed for…read moreyears but was worried about these cost. Wish I would have done it sooner, the prices were very reasonable. I also have him booked to clean my carpets soon, I look forward to that. I've used Stanley Steemer in there past, but wasn't impressed.

Worked with Aeva on finishing our basement and she was very helpful and knowledgeable. We have a…read moredog and grand dogs and she pointed out the pet friendly pads and carpet choices. She made the process very easy. The install crew was great, very professional and got done early. We recommend HJ Martin.

HJ Martin.... What a great place to work with at the Neenah location for flooring!! Their…read more"consultants" help you figure out what you want and provide their "expertise" with no pressure was priceless! So many selections of flooring and very high quality. The consultants provided pros & cons with each flooring piece looked at for what and where you are adding it to your home. They provide timelines that meet your schedule and you receive notifications confirming installation!! The "workmanship" of putting in the flooring and cleanup was above and beyond what I expected. They were also very competitive to other flooring companies around the area. I will definitely use HJ Martin again in my future and will let all my friends know about my experience with them and that this company should be their choice for flooring!!