Need to have a portion of our basement pad replaced and carpet stretched following a washing…read moremachine repairperson's mistake on our first floor (water poured into our basement). We've had the water mitigated by another company, have estimates of the damage, insurance is making it right again and we are starting to restore. Inquired whether Jensen's does this type of work. They do. I asked, "Could we get an estimate?" Their response: "Maybe you should go with another company, we are a month out". My response: "That's ok, everything is 6-8 weeks out". Their response: "Something about your request doesn't seem right and I feel uncomfortable with this situation." My response: "What could be uncomfortable, I am asking for a service, you said you do this type of work. Do you not want to do business?" Them: "I am uncomfortable with insurance being involved and you have an estimate already from another place, why don't you go with them." My response: "Insurance isn't an issue, they are paying to rehab what is needed, the first company who mitigated the water gave us an estimate on the repair but we are looking at our options, so we found you online." I say, "It seems you are suggesting there is something odd about our request. I ask again, "Do you not want our business?". Their response, "No." So rather than saying they don't want our business to begin with, they push us to seek another provider then say there is something that makes them feel uncomfortable about our request. That is just strange to suggest to a customer! Just say you don't want to do a job, one that I can only assume must've been assessed as a "smaller" job. Be upfront with the customer! Not a good interaction.

I lived in an apartment complex that had a hired deal with Jensen's carpet care, so we didn't have…read moreoptions as to where we went. I would just say I was not impressed with the service. Quite honestly, I'm not sure if they ever really cleaned... our carpets still had dirt on them. The service was also quite pricey. I would not recommend; I will not be using this service again.

Everything about this company, from the call to the service to the end product with the carpet. I…read morewill definitely use them again!

Great service. He is on time and very personable. He took his time. Carpets look great and no…read morechemical smell. I would recommend this company to anyone.

Wasn't impressed when he pulled up in an old van. Very direct and condescending. Would not want…read moreto work with someone like that at all. And this is the response I get from him via text. Stay away!!! Your house smells like a giant animal turd be happy I even walked in the door. That was the lowest thing anyone's done to me in 33 years of working my business I hope everything turns to mold you deserve it.

Todd was called in to clean and paint . His employee flushed a cleaning rag down the toilet which…read morestopped our pump and flooded our basement. Carpet and floor tile were flooded. All he wanted to do was dry out the basement and not take out carpet. He was to move the appliances and wash floors. He didn't wash under appliances or walk in closet. When I questioned him he said he was done and not coming back and if I didn't pay him he was going to collections. This buisness was not professional. I would not recommend this business. Do not use this company.

Yup, they came in on time, the price was reasonable, they did a very good job, and they were quick…read more That's about all I need in a carpet cleaning establishment!

Best thing John was on time, after that downhill. Never introduced himself. Came in the house and…read morejust started flipping lights on/off and started moving things. Put his phone and other things just anywhere. Did not communicate at all. We found a broken tv antenna cable after he left that my husband had to fix. Used our water faucet outside, didn't know he did that because he did not communicate with us. After trying to sell us his chemicals and taking our payment for services he just left. Not a good bye, are you satisfied, nothing. And he left these little grey sponge blocks, don't know what they were for. My husband's bowling ball was in the middle of our memory foam bed. No customer service or courtesy at all from this guy. I let this man into my house, he should be respectful. Before going to bed our carpet were still very wet. We had opened all window & doors with ceiling fans on since John left. The next morning carpet felt crunchy, not soft like it was. But the worst part I awoke to a wet dog smell. The whole house smelt terrible! I will have to hire someone else to re-clean my carpets. More expense. I will NOT be using this company again. Poor customer service. Filled out email survey sent to me immediately after payment. Called 1-888-637-9842. No respones. BEWARE!

They sent two young girls who seemed not to know how to clean. They wiped around the edges on…read morebathroom cabinets, vacuumed throw rugs but didn't clean floor around them. Didn't move kitchen trash can to clean behind it. Did a good job on carpet. Gave them a good evaluation until I started looking deeper. Alex was defensive when I called to complain, "Well, it was their first time." Will not use this agency again.

I was super hopeful that they would do a good job, I am so disappointed…read more I was quoted for 3.5-4hrs, which after they charged me $150 over the quoted without communicating that. It needed a deep clean. I was told that a person was taking a break and eating a sandwich on my front steps, I am all for people taking a break, but the work was not done well at all. The person was extremely rude when I reached out about disappointment of the work and sent photos. Not done/not done well: Porch-wood floors not cleaned shower toilet, the bowl wasn't even done well wood floors-didn't even look like they tired -ceilings-cobwebs in corners -one of the bedrooms nothing was done -threw away a curtain that was in good shape Done well: vacuum stairs vacuum a small rug on porch Kitchen-fridge, stove and sink(but had a monster and a bag of candy that was gone) I am so disappointed about how poorly this job was done. They couldn't do one room all the way done, and done well.

Customer service is greatly lacking professionalism. Cleaning was below standard in my experience…read morewith other companies. Would not recommend.

We've used Team Clean on a few occasions and they always do a great job for a reasonable price. The…read morepeople on the phone are always sweet and responsive. We've recommended them to friends and they have used them as well!

I shout out to Bob at Puro clean. Our insurance company called him for me to address an issue of a…read moreflooded basement at my parent's home when I checked on it. I check their home as we moved them into assisted living a couple of months ago. I check it weekly and being out of town, was beside myself. Bob himself came to help me with the initial pumping because his teams were all busy and could not get there until the next day. He was able to help me get most out so the plumber had a way to get the sump pump repaired. Great customer service all the way!

We just bought a new house and our kitchen flooded a couple days after moving in and caused serious…read morewater damage. PuroClean came to our rescue, going above our expectations, and got our house and life back on track. I would like it to be known that when the insurance company was being difficult and adding to an already stressful situation, PuroClean always came thru, did their job, and treated us right. From our experience, you can count on PuroClean. Thank you so much PuroClean!