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    Valley Unit Step

    5.0 (2 reviews)
    Open 7:00 am - 4:00 pm

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    4 months ago

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    11 years ago

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    ServiceMaster Recovery by Restoration Holdings - Green Bay - SMRRH knows the difference it makes in communicating our processes.  "Master Moments"

    ServiceMaster Recovery by Restoration Holdings - Green Bay

    (7 reviews)

    These people yet have resolved my issue. The work has yet been completed. They refuse to fix my…read morestove issue.

    This company is a joke. Literally. 0 stars would be more appropriate than 1. The quality of work…read moreand the customer service is absolutely brutal and that is an understatement. They attempted to provide service for water damage in my home which escalated into a mold remediation and asbestos abatement job. They pulled their equipment before the dry out was completed. They did mold remediation with no containment and left moldy building materials in my home and garage. They are not licensed to provide asbestos abatement but proceeded to do so, again with no containment, putting me, my home, and their un-trained employees at risk and exposed to extremely unhealthy conditions. They damaged windows and appliances while performing their work and refused to replace them. The list of awful things goes on and on and ultimately they walked away from the job without ever finishing the work ( I'm actually ok with that because they have no idea what they're doing) but they did send the director of operations, Mike, out to address my concerns and he provided me with an incredibly terrible customer service experience, so I requested that the owner of this franchise, Todd Frank, contact me so I could discuss the situation with him. I was mistakenly under the impression that he cared about his business and the quality of work his people are providing, but I have yet to hear from him or receive a call. Pretty sad I would highly recommend not using their services

    Gagnon Clay Products

    Gagnon Clay Products

    (11 reviews)

    Great selection great prices good customer service…read more............................... Recommend for sure Gas or elec

    When we converted our fireplace from wood to gas, I told the associate that it was important to me…read morethat the fireplace looks as real as possible. He told me my only choice was one that has a little tray that embers are placed in the tray in front(Looks so fake!) It was also important to have a fan, or that we could heat our home in a power outage. Obviously, the fan won't work in a power outage, and we haven't really had problems, except it's almost too much fan for our room. The lighting doesn't always work, and frankly I had more lighting in our previous Heat&Glo unit in another home.But power outages...this is not an easy conversion to use the batter pack, and today it was impossible. No matter what we did, we could not get it to work. We can't get to the motherboard without service, and this place does not provide service to us, although I do know people that say they come every year to service their fireplace. The last time I begged them for service was a couple years ago, and they cleaned the inside glass, and it has been streaked ever since. The remote is constant erroring out, and now it just won't communicate at all with the unit. The battery pack does not work in a power outage.(We changed batteries twice.) We paid $8000 for this unit, and it is so not worth it. The conversion was because I am allergic to trees, and can't be around burning wood. I don't think they care if you get what you want or not. This is nothing like our previous Heat&Glo Fireplace, which I loved, and the company would call me to remind me that service was due. We are pretty much stuck with this unit because we are retired, and not throwing money at a new unit. But please do yourself a favor, and shop somewhere else. I hate giving place bad reviews...I would rather be a happy customer. But the cost, the unit, the difficulty of use, and lack of service. I just can't.

    Valley Unit Step - buildingsupplies - Updated May 2026

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