Spectrum did a great job installing my internet service using old cable that went up the wall into…read morethe second floor. They even came out and moved it again to a better spot in the downstairs utility room. All for free. The service is the best I've had. Can recommend them enthusiastically!

I called Spectrum in May 2026 to stop service for my 88 yr old mother because she passed away…read more Spectrum said they did not "see her in their system".... so I had to block them from stealing any more money from my mother's bank account. Not sure how Spectrum got my moms credit card, but yep, the next month, I had to cancel my now deceased mothers credit card to keep Spectrum from stealing. Spectrum won't give an email address for a paper trail to prove I canceled service. Now today I get a THREATENING LETTER & bill for June and July. DO NOT USE SPECTRUM--- they will NOT allow you to stop service EVER... not even when you DIE!!! I don't have time to grieve my mom because of companies like Spectrum that make this a full time job dealing with this crap.

Absolutely horrendous. After getting spotty service for weeks, spending HOURS on the phone with…read morecustomer service and having 2 techs come to my home I still have terrible service. I have to use my phone for hotspot instead of the service I pay for. I was given a discount of $13 for being without service for more than a week, and $10 off a month to stay a member, but I will not receive either for over a month still and I was offered these weeks ago. Their response is because the bill was in place already - when these issues have been ongoing for over a month - how is that possible? Each person I speak with has a different response and answer to why the issues are occurring. NEVER USE THIS COMPANY!!!!!!

I used Mercury Broadband for over 2 1/2 years. No problems till I cancelled my services. Now it has…read morebeen a nightmare. I have been waiting 3 months for a refund that should never have been charged. 5/21/2025 my equipment was scheduled to be picked up and I was told I would no longer be charged. 5/26/2025 a payment was taken from my account. Contacted the company and was told a ticket was put in for a refund. July invoice came stating I owed them for equipment not returned. I contacted the company and was informed they were unable to take the equipment off my garage on the original pick up date and they needed to reschedule to do so (they already have all equipment from inside my home picked up on 5/21). I told them to come anytime as this equipment is outside. 7/10/2025, equipment removed, I was told a refund would again be issued. August billing statement arrives, not only without a refund, but with a $5.00 late fee added to the previous charges, which I DO NOT OWE! Called the company again. This time being told that after the August 4th invoice was created, a note was added for the picked up equipment and a refund, so now, they will not issue a refund until after the 9/4/2025 statement comes out. Basically, if they get your money, you will pay hell to get it back because "This is how it is done". The equipment should have been fully credited by 7/10/2025 and a refund issued on 8/4/2025 if this is how they do things. I regret ever doing business with this company now. Horrible accounting services.

I went there today on February 27,2026 on a Friday and it says they open at 10am and we waited out…read morethere for an hour and they did not open there store if you are gonna be closed you need to change you're store hours

Boost Mobile is a DISHONEST company that DOES NOT RESPECT its customer base. The employees at the…read morestore play games about things they tell you can and cannot do, such as 4 day phone returns which they do not honor. Its pretty shady that none of their policies are ever in writing, but an ever changing list of agreements, and promotions whenever this company feels like it. And an agreement with the online store will not be honored the same day as an agreement with your local store such as a $20 phone activation fee. More Specifically the online store offers a customers who leave a free month of service, but they never gave it to me! I work 48 hours a week plus school so I don't have time to wait on them, and just borrowed another phone waiting 2 weeks to get it. Instead of honoring the agreement they never gave me the free month claiming I said I didn't want it. And then saying that it expires. When I try to talk to customer service about this they bounce me around between 3 representatives leaving me on hold 20 minutes at a time. When I ask for the manager I am told the manager is not available; even though I was just told 15 minutes ago in the same call that they would talk to the manager. The manager is available they just don't want to talk. If they did, and actually were busy they would call you back in 5 min or so. This company lies to your face and not only doesn't value its customers but doesn't respect them either. BUYER BEWARE!!!!

Our internet line was not properly buried. We had our yard aerated last fall and the line was cut…read more A new line had to be ran, however, CC uses a contractor to do the actual burying of the line so they were not able to bury it same day. It has been over 8 months! The line is still exposed despite calling numerous times (at least 3 times a month). Mowing the yard is a pain! I am about to cancel service. I should not have to pay until this line is buried and buried well! This is terrible customer service even if this is something that is being outsourced to a third party! Hire a better contractor!

Worst business practices ever. Do not use this company if any other solutions are available in your…read morearea. Left us without phone service at a Not for profit for months at a time. We received a letter with approximately 56 days to find new service for our entire company as they were discontinuing our service. CC does not want to spend any funds to update their infrastructure in our area. They then raised our final billing 3x the previous rate. Had to pay the increase to Port our current numbers to our next carrier. Talk about kicking you as you go out the door. What a horrible company. They do not care about their customers at all. Run away from Consolidated Communications!!! I would rate it less than 1 Star if possible.

This company did exactly what they said they would. They sped up service at a lower cost…read more(significantly faster) and I just talked to Taelor, a real live local person who walked me through my online setup. Fantastic to have a local carrier that is less expensive, great service for a great product. I look forward to being a long term client! Brian

We switched to Giant Communications from Century Link because Century Link customer service was…read moreterrible. We have had Giant Communications for a little over two months and we have no complaints. We are able to happily run two PS4 consoles and Netflix at the same time with no interruptions. Not too bad! I definitely recommend Giant Communications to anyone in the rural NE Kansas area.

Our Internet speeds rarely reach the published speeds and when they do they are not sustainable. I…read morehave called many times as have my neighbors but it still has not improved. Communication of outages is horrible as is the responsiveness of the technicians. If we had another option I would leave tomorrow.

Just very very bad service,I thought talking to SuddenLink was a pain but this is just…read moreridiculous,It gets fixed but who knows for how long? Day,Week,Month if I'm lucky then right back to nothing,I've switched back to SuddenLink and would say stay away from here if you can