I spent over five hours at this location the day before we were set to leave on a two week family…read morevacation, and it was one of the worst, most dishonest experiences I have ever had with sales and customer service. I was misquoted at multiple points during the experience (for actual hours of time, only to have to start completely over when it was identified by a manager passing by) and even had things added to my account that I stated I didn't want or need and never agreed to -- the sales person upgraded my plan as I was purchasing a new phone, and despite me saying I didn't need to upgrade my plan, I later found that my plan had been upgraded anyway. When I noticed the plan upgrade on my app, as I was waiting for the other device activities for our account to take place, he insisted he'd discussed premium data, and I'd said yes. What I'd actually done was explicitly state I didn't need a plan upgrade or the additional features, but I'd nodded my head and said okay in understanding when he'd discussed it. When I directly asked if he'd change my plan on his end, he became smug and told me that I'd agreed to it, at which point I told him that simply because I signed for the purchase of the device didn't mean I'd agreed to an upgrade. Otherwise, why would it be a shock to see on my account less than 5 minutes later? The manager came and sent the rep to the back after our discussion became noticeable to others, and as I watched other customers being assisted, I realized that he'd failed to show me the final screen that would have explicitly stated the changes that were being made to my account, and I simply thought I was signing for the payment of taxes on the new device because he'd taken my card to pay for that at the same time. There were so many other issues that occurred throughout our time there (again, this turned into 5 HOURS in the store!) as we worked to accomplish very basic tasks for mobile phone carriers (transferring lines and purchasing new devices), to the point that I was still communicating with their manager the next day. I asked the manager no less than twice for the contact information of their regional manager or their next level of leadership beyond the store and never received that information either. Steer clear of this store. I am still working to undo some of the things that occurred that day, well over a month later.

They are friendly but beware, since they will openly lie about cost and will add things like…read moreVerizon Protect without asking. I left today with was I thought was free Hulu (it sowed up as $10/month; the salesman had outright lied) and Verizon protection ($19/month). I'm glad I looked over my bill carefully.

Service is the best. Marco did a fantastic job and even added a spam app to my phone to block my…read morephone from receiving spam calls.

Terrible cust svc. No follow up, no confirmation email as promised. Rude staff. Had to call main…read moreatt to try to trace the order. Main att cust svc very helpful

T-Mobile SUCKS!! AVOID AT ALL COSTS!! My bill was screwed up for 6 months with me telling the…read morecustomer service center that I had turned in the home internet box TO THIS LOCATION! Today, after adding over 200 to my bill for the box, they informed me that THIS LOCATION is not an authorized dealer to take boxes back and they are refusing to reverse the charges!! 6 months of being messed around with!

WARNING! T-MOBILE SCAMMERS AND THIEVES! What the hell????…read moreWhy are we damn employees of a damn company lying to me? I turned in my equipment for a trial period and now I'm getting bills from debt collectors! What the fuck? The company are crooks. Very great scammers! I don't advise anyone to use this service! They do everything just to sell and fulfill their plan. But they can never help you in ordinary questions..... They did not close my contract, they did not indicate that I returned all the equipment and now I have a debt on me that was transferred to a collection agency. They made my life a living hell. I had to call and text them every fucking day to get them to fix my problem. But as it turned out, they just told me they would help me but did nothing!!!! Are you serious? This is your fault and your mistake!!! Get ready for a lawsuit!

They open at 10:00 AM but saw me waiting and unlocked the doors a couple of minutes early. I…read moreexpected a long wait and lots of time needed to fix the problems I was having with my new phone. An employee named India was so friendly and kind. She fixed my problem(s) with my phone connections and helped me figure a few things out quickly. I was wowed. If I have any more issues I know where to go and who to look for.

Go when it is less busy. I gave an okay for a rating, as some employees were good and knowledgeable…read moreat customer service, and one man really didn't have any business working with the public. There are several good employees. On one visit, one dude ignored us while working at his station, even though he could have just politely told us to wait. I didn't know where to wait for my turn and asked him: Ignored: There were several very kind employees, and one busy, talented employee who was very busy helping other employees out. If you are older and need to sit, or are disabled and can't stand long, you might end up standing a long time when it is busy, and the chairs are full, so heads up. However, that is an improvement over when the store had no chairs.

My son and I paid over $300 to have his iPad screen fixed and they told us bring it back within 30…read moredays if any issues . We brought it back because the screen was glitching and was not flat with the surface and they refused to fix it ! Do not waste your money

I wouldn't even give them one star if I could do it I went in there and they had quoted me $130 and…read morethe girl admitted that it was their fault and told me that it was gonna be $310 even though they told me 130 and she told me it was their fault and they didn't even honor itso I drove all the way in to get my iPad fixed just for them to admit that their system was wrong and not honor it

The weekend store manager is wonderful. Great customer service and good knowledge about various…read morecell phones Great price and connectivity $105 for 4 phones, one is hotspot with international call All phones with unlimited internet connection

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Lawrence store today.

I wrote a review for this place under the Tmobile store at the same address. DO NOT GO HERE! They…read moredo not disclose state laws in KS that have to do with insurance and the sales girl Kelsey is an idiot. She screwed up our contract completely, even the customer service agent was like WTF?! Now I have a broken phone , which I thought had insurance , Im still paying on the phone but cannot get a new one unless I want to pay FULL PRICE for one. The manager Ty...hes incompetent and I cannot understand how he is still in charge. I have complained about her 2 times, the 1st time he basically called me a liar and the 2nd time he HUNG UP on me when I wasnt even yelling. Just go to the Tmobile on 6th street.