If you want to get scammed then go here. They'll try to rip you off on pricing in a heartbeat. Just…read morego to another store and save yourself the 2 hour wait time.

i bought 2 phones, my bill was wrong as usual, took them back and am moving carriers. i seemed to…read morehave lost my license but have 8 credit cards, Medicare card, and bank card with my pic on it but they would not look at my account to check future billing. Said i could have stolen all those cards and changed the pic on my bank card. Asked if I would go to DMV without license. Duh no. Go with someone else.

I recently was attempting to spin up a new device and line on my Verizon account for my son…read more I started online, and was disappointed when that didn't work out. Although reluctant to make the trip and go through a maze of sales pitches, I made an appointment and swung in to this physical store. Boy, am I glad I did! I arrived a couple minutes early for my appointment, and to my surprise, there was zero wait and an employee honored my reservation and began assisting right away! To be completely honest, it was the most straight-forward, simple, quick mobile phone appointment of my life! We accomplished everything I needed, quite quickly, zero sales pitches. I even got a BETTER mobile plan than the one I was aiming for walking through the door! Needless to say, I was super, super impressed with the experience, and it definitely solidified my loyalty to Verizon! I was in and out in 15 minutes with everything I needed and a better plan than I hoped for!

Negative stars if that were a possibility. I went in to inquire about getting a new phone/upgrading…read moremy existing phone. Was told the absolute best option was to add on another line and keep my old phone. It was explained that this would keep my bill around the same or even cheaper. Here I am with a bill that is more than $100 more a month and they won't do anything about it even though there is no usage on the third line. What a bunch of scammers.

Just plain terrible Customer Service. Rude and uninterested in the customer. Snotty in presentation…read moreof the plans and dismissive of me when I was surprised how much their plans cost. He said Verizon is always more expensive because they are the best and worth far more than others because he'd never had a drooped call. I said neither had I on my current plan and he snottily said "then what are you doing here?"

Chandler and his lethargic team of representatives at Verizon Store 95th and Quivera are sleezy and…read morelie to you in order to benefit themselves. I did not receive promised promotional credits of almost $1000 making it a "free phone" because of mistakes by Chandler and Michael Apel. Plus my experience there was more like a stereotypical used car lot. Leaving after decades of being loyal to this trash.

I'd gotten a new phone through T-Mobile, and while their customer service was good, their phone…read morecase selection wasn't. I also knew I could get a much better deal at TJMaxx. But TJMaxx surprised me & didn't have any cases for my particular phone. I was nervous having my beautiful new phone without a case, and after checking another store and not being wowed by anything they had, I ran into this Verizon with just 6 minutes to spare before they closed. The gentleman who helped me, Graham, just couldn't have been nicer or more helpful. I told him what I needed and he didn't seem hurried at all or stressed out that they were closing soon. He gave me lots of options to choose from and he also said he could throw in a charger and a protective screen cover- I would get all three for $100. Not cheap, but certainly very high-quality and protective, 2 things which are very important to me when I invest in a phone. I used to run a retail store so I hate keeping workers after store closing- I know how annoying that can be when you've had a long day and are just so ready to go home & relax. I quickly paid for my stuff and was about to leave when Graham asked me if I would like him to put the cover and the case on my phone. I was so blown away by his awesome customer service! That he would take time out when he was closing his store & spend a few more minutes on a customer was really above and beyond. He was so nice and accommodating (and even got my protective screen cover on without getting any visible bubbles in it- that's tough to do!) I will definitely go back here for any other phone accessory needs that I have. And you should too! Great service like Graham's definitely needs to be rewarded.

I was in this location, Adam helped me he was very helpful and professional. I definitely will ask…read morefor him next time I need anything.

I would like to begin by saying this has little to do with this location. The people are as helpful…read moreas they can be. My issue is with those we need to call for support. I was charged $49 when I paid for the stupid mobile protect plan because I was told it covered damages like a faulty battery. Apparently there's a hidden restocking fee that they don't tell you about. I was at no point in time told about this restocking fee. That makes the $19 device protection bullshit. Don't offer something if you're not going to apply it. Yes, i'm incredibly pissed off and dissatisfied. Customer service is an absolute joke. I called to get options to fix the battery on my phone. Was not told repair was an option. Just replacement. Got the replacement. At first they said the package with the old phone was lost. They found the old phone at their warehouse. Restocked the malfunctioning phone apparently and applied a $49 restocking fee to my account. I'm livid. I'm done. You've lost a customer today because one of my biggest things is if you do me wrong, I'm not trusting your service anymore. You can expect my current phone back after I get my new phone with another company. Disgusting behavior on your support teams part. You're not hurting for money, you're tricking people and it's just gross. 26 minutes on the phone for them to tell me I was lied to and lied to again but told they'd reassess my account and apply "loyalty discounts."

Not sure if they are just uneducated on the online deals or they are just trying to make a sale but…read moredo not listen to the employees when they tell you the deal will be the same in store that is is online, I went to the store based on this knowledge told to me by the employee, they tried to get me on the hook for double the monthly payment !!!! And said my deal online wasn't correct, I went home and saved myself 40 bucks a month doing it myself !!

CJ at this store location was a great help. I needed help with my plan and he was very…read moreknowledgeable and communicated clearly. Customer service can make or break the experience. CJ was very helpful.

Haydn helped me put a new screen protector on my iPhone 16 that she didn't have to hell me with but…read morewas so KIND and helpful and I was in and out in minutes. Thanks Haydn.!

That horrible sinking feeling when you realize you've lost your phone. And you're not going to get…read moreit back. Had it last Thursday. Walked into the store the next day, determined to buy a basic phone. When I realized that it was only going to cost me a few dollars more for an iPhone, and that I could bill everything to my account instead of coming up with the cash that day, I was in. Byron, who helped me, was totally focused on me as a customer and helped me get set up quickly and efficiently. While the paperwork was getting signed we also saw a couple hilarious videos on youtube. Great guy, great store. Go there. As an aside, I've been a happy Verizon customer since 2009. It really is the Network.

On this subject I would leave a less than 1 rating if I could…read more Getting ahold of a customer service representative on the phone is the most painful experience I can think of. I was disconnected twice. I wasted a half hour listening to AI and asking for a representative. If I could find a company that had real people that I could reach and understand, I would be willing to pay extra.

This store messed up my account when I traded in a watch and phone in October, since then I have…read morebeen dealing with the store and customer service and 3 months now and my account is still messed up. The real kicker just happened Wednesday when Monday my account said I owed the normal amount and then Wednesday they charged me over $350 more and caused my account to be overdrawn. I have been trying to get my account corrected but to no avail. Verizon customer service is the worst, when you ask for a manager they never get you to a manager just keep shuffling me around to other foreign staff on the call in line. Never get an American to help me. If I didn't have a contract I would leave Verizon so fast. If I could give negative stats I would.

I'm not even sure where to start. I feel like I'm starting to sound like a recording. I started out…read moreby switching from cricket to them and obtained an iPhone 16 the tablet and internet and was quoted approximately $90 a month because of life line Internet because of my income. Needless to say worked out of there with paying about $170 just in sales tax etc within 5 days received my first Bill didn't pay much attention to it cuz I thought I had a month however it was 275 to my amazement. I returned to the store things were to be a fixed mind you my phone has already been turned off I'm going to make this short my next month's bill was $600 nothing had been done I continue to make payments way over what my projected Mount was supposed to be up to $200.00 it has been 7 months and my phone has been turned off 8 times. Last month I had no service for 17 days . Even though $290.00 was paid . Service restored by Liberty store. After 3 hours til 31st. At 12:25am service was discontinued again. It's November, I paid $130 like they asked on 5 th. If my service gets disconnected this month everything I own a Verizon goes back and I'm done. If anything they owe me