Verizon is THE BIGGEST SCAM. First of all, I've been in contact with Verizon and Assurion (their…read moreinsurance company) in regards to the insured phone that was stolen from me, for weeks. I have been hung up on several times, passed back and forth from rep to rep, to managers, from Verizon to Assurion back to Verizon several times. And NO ONE WANTS TO HELP. They are dragging this claim out as long as they can while I'm still being charged for a line that I don't have and they are very aware of the data usage on this phone and the fact that it was stolen. But I'm still paying for it as if nothing happened? They keep saying my claim is being reviewed, the first time 24 hours. Now three days later, they're telling me to wait another 7 to 10 business days. Wtf Verizon and Assurion? While I still have to be charged for a line I don't have access to using, they're taking their sweet time. But don't worry, they got their money for the deductible first and then decided to put the claim into review. They should not promise a new phone and make you pay a deductible if they aren't going to send you the phone. Now I'm stuck on a 3 year contract with a business that could care less about their customers. And my internet keeps dropping while I work, they were supposed to take half off my bill but they didn't. $285 for maybe a month and a half with only the ability to use 1 of the 2 lines I have. But they don't want me to cancel the line I can't use. I ain't paying for that. Do not use Verizon. Their service is trash.

I spent over five hours at this location the day before we were set to leave on a two week family…read morevacation, and it was one of the worst, most dishonest experiences I have ever had with sales and customer service. I was misquoted at multiple points during the experience (for actual hours of time, only to have to start completely over when it was identified by a manager passing by) and even had things added to my account that I stated I didn't want or need and never agreed to -- the sales person upgraded my plan as I was purchasing a new phone, and despite me saying I didn't need to upgrade my plan, I later found that my plan had been upgraded anyway. When I noticed the plan upgrade on my app, as I was waiting for the other device activities for our account to take place, he insisted he'd discussed premium data, and I'd said yes. What I'd actually done was explicitly state I didn't need a plan upgrade or the additional features, but I'd nodded my head and said okay in understanding when he'd discussed it. When I directly asked if he'd change my plan on his end, he became smug and told me that I'd agreed to it, at which point I told him that simply because I signed for the purchase of the device didn't mean I'd agreed to an upgrade. Otherwise, why would it be a shock to see on my account less than 5 minutes later? The manager came and sent the rep to the back after our discussion became noticeable to others, and as I watched other customers being assisted, I realized that he'd failed to show me the final screen that would have explicitly stated the changes that were being made to my account, and I simply thought I was signing for the payment of taxes on the new device because he'd taken my card to pay for that at the same time. There were so many other issues that occurred throughout our time there (again, this turned into 5 HOURS in the store!) as we worked to accomplish very basic tasks for mobile phone carriers (transferring lines and purchasing new devices), to the point that I was still communicating with their manager the next day. I asked the manager no less than twice for the contact information of their regional manager or their next level of leadership beyond the store and never received that information either. Steer clear of this store. I am still working to undo some of the things that occurred that day, well over a month later.

If you want to get scammed then go here. They'll try to rip you off on pricing in a heartbeat. Just…read morego to another store and save yourself the 2 hour wait time.

i bought 2 phones, my bill was wrong as usual, took them back and am moving carriers. i seemed to…read morehave lost my license but have 8 credit cards, Medicare card, and bank card with my pic on it but they would not look at my account to check future billing. Said i could have stolen all those cards and changed the pic on my bank card. Asked if I would go to DMV without license. Duh no. Go with someone else.

I recently was attempting to spin up a new device and line on my Verizon account for my son…read more I started online, and was disappointed when that didn't work out. Although reluctant to make the trip and go through a maze of sales pitches, I made an appointment and swung in to this physical store. Boy, am I glad I did! I arrived a couple minutes early for my appointment, and to my surprise, there was zero wait and an employee honored my reservation and began assisting right away! To be completely honest, it was the most straight-forward, simple, quick mobile phone appointment of my life! We accomplished everything I needed, quite quickly, zero sales pitches. I even got a BETTER mobile plan than the one I was aiming for walking through the door! Needless to say, I was super, super impressed with the experience, and it definitely solidified my loyalty to Verizon! I was in and out in 15 minutes with everything I needed and a better plan than I hoped for!

Negative stars if that were a possibility. I went in to inquire about getting a new phone/upgrading…read moremy existing phone. Was told the absolute best option was to add on another line and keep my old phone. It was explained that this would keep my bill around the same or even cheaper. Here I am with a bill that is more than $100 more a month and they won't do anything about it even though there is no usage on the third line. What a bunch of scammers.

I took my Iphone12 pro Max in with its first problem ever --"Sim failure". "J" had it resolved in…read moreno time at all. His customer service was so competent and pleasant, I decided I'm going to upgrade in the next month or so when the iPhone 18 hits the market. It's nice to have such a positive sales person!

Just plain terrible Customer Service. Rude and uninterested in the customer. Snotty in presentation…read moreof the plans and dismissive of me when I was surprised how much their plans cost. He said Verizon is always more expensive because they are the best and worth far more than others because he'd never had a drooped call. I said neither had I on my current plan and he snottily said "then what are you doing here?"

I'd gotten a new phone through T-Mobile, and while their customer service was good, their phone…read morecase selection wasn't. I also knew I could get a much better deal at TJMaxx. But TJMaxx surprised me & didn't have any cases for my particular phone. I was nervous having my beautiful new phone without a case, and after checking another store and not being wowed by anything they had, I ran into this Verizon with just 6 minutes to spare before they closed. The gentleman who helped me, Graham, just couldn't have been nicer or more helpful. I told him what I needed and he didn't seem hurried at all or stressed out that they were closing soon. He gave me lots of options to choose from and he also said he could throw in a charger and a protective screen cover- I would get all three for $100. Not cheap, but certainly very high-quality and protective, 2 things which are very important to me when I invest in a phone. I used to run a retail store so I hate keeping workers after store closing- I know how annoying that can be when you've had a long day and are just so ready to go home & relax. I quickly paid for my stuff and was about to leave when Graham asked me if I would like him to put the cover and the case on my phone. I was so blown away by his awesome customer service! That he would take time out when he was closing his store & spend a few more minutes on a customer was really above and beyond. He was so nice and accommodating (and even got my protective screen cover on without getting any visible bubbles in it- that's tough to do!) I will definitely go back here for any other phone accessory needs that I have. And you should too! Great service like Graham's definitely needs to be rewarded.

I was in this location, Adam helped me he was very helpful and professional. I definitely will ask…read morefor him next time I need anything.

I would like to begin by saying this has little to do with this location. The people are as helpful…read moreas they can be. My issue is with those we need to call for support. I was charged $49 when I paid for the stupid mobile protect plan because I was told it covered damages like a faulty battery. Apparently there's a hidden restocking fee that they don't tell you about. I was at no point in time told about this restocking fee. That makes the $19 device protection bullshit. Don't offer something if you're not going to apply it. Yes, i'm incredibly pissed off and dissatisfied. Customer service is an absolute joke. I called to get options to fix the battery on my phone. Was not told repair was an option. Just replacement. Got the replacement. At first they said the package with the old phone was lost. They found the old phone at their warehouse. Restocked the malfunctioning phone apparently and applied a $49 restocking fee to my account. I'm livid. I'm done. You've lost a customer today because one of my biggest things is if you do me wrong, I'm not trusting your service anymore. You can expect my current phone back after I get my new phone with another company. Disgusting behavior on your support teams part. You're not hurting for money, you're tricking people and it's just gross. 26 minutes on the phone for them to tell me I was lied to and lied to again but told they'd reassess my account and apply "loyalty discounts."

Not sure if they are just uneducated on the online deals or they are just trying to make a sale but…read moredo not listen to the employees when they tell you the deal will be the same in store that is is online, I went to the store based on this knowledge told to me by the employee, they tried to get me on the hook for double the monthly payment !!!! And said my deal online wasn't correct, I went home and saved myself 40 bucks a month doing it myself !!

CJ at this store location was a great help. I needed help with my plan and he was very…read moreknowledgeable and communicated clearly. Customer service can make or break the experience. CJ was very helpful.

Haydn helped me put a new screen protector on my iPhone 16 that she didn't have to hell me with but…read morewas so KIND and helpful and I was in and out in minutes. Thanks Haydn.!

On this subject I would leave a less than 1 rating if I could…read more Getting ahold of a customer service representative on the phone is the most painful experience I can think of. I was disconnected twice. I wasted a half hour listening to AI and asking for a representative. If I could find a company that had real people that I could reach and understand, I would be willing to pay extra.

It is with a sad heart today I LEAVE VERIZON WIRELESS FOR GOOD. 10/10 I DO NOT AND WILL NOT…read moreRECOMMEND!!!! Customer service with Verizon is still the worst I've experienced in store and over the phone. I had a fraud case back in March that was investigated and proven that I do not owe anything for fraudulent charges placed on my account. I just got a call TODAY 10/03/2025 stating that thwy sent me to collections 09/16 for 3,000!!! I will NEVER PAY FOR SOMETHING THAT I DID NOT ORDER IM SO PISSED! WE'LL GO TO COURT FIRST

This store messed up my account when I traded in a watch and phone in October, since then I have…read morebeen dealing with the store and customer service and 3 months now and my account is still messed up. The real kicker just happened Wednesday when Monday my account said I owed the normal amount and then Wednesday they charged me over $350 more and caused my account to be overdrawn. I have been trying to get my account corrected but to no avail. Verizon customer service is the worst, when you ask for a manager they never get you to a manager just keep shuffling me around to other foreign staff on the call in line. Never get an American to help me. If I didn't have a contract I would leave Verizon so fast. If I could give negative stats I would.

I'm not even sure where to start. I feel like I'm starting to sound like a recording. I started out…read moreby switching from cricket to them and obtained an iPhone 16 the tablet and internet and was quoted approximately $90 a month because of life line Internet because of my income. Needless to say worked out of there with paying about $170 just in sales tax etc within 5 days received my first Bill didn't pay much attention to it cuz I thought I had a month however it was 275 to my amazement. I returned to the store things were to be a fixed mind you my phone has already been turned off I'm going to make this short my next month's bill was $600 nothing had been done I continue to make payments way over what my projected Mount was supposed to be up to $200.00 it has been 7 months and my phone has been turned off 8 times. Last month I had no service for 17 days . Even though $290.00 was paid . Service restored by Liberty store. After 3 hours til 31st. At 12:25am service was discontinued again. It's November, I paid $130 like they asked on 5 th. If my service gets disconnected this month everything I own a Verizon goes back and I'm done. If anything they owe me

The customer service in store , was very inconsiderate. I talked to Verizon customer service on the…read morephone and they said any payment method was available to use including check for activation . The person in store seemed to not want us there and said, we only take check for bill payments. Your national customer service saved you a customer of 20 plus years . If the customer service instore does not improve and being treated like we don't matter it will not help. When the employees don't care. Last I checked for any business the customer comes first. You all have a long way to go.

Verizon is the worst company out there today. After 15 years of paying my bills on time they try to…read moreswindle me out of 20.00. After quitting their lousy internet service, they decide to bill me for no reason a month after paying in full. They did this to me 6 years ago and now I'm in collections. These people are thieves.