I didn't much care for the sales girl here. I used to be in sales, and I know when someone is just…read morefeeding me information I want to hear for the sale. I want honest opinions, not just what you think I want to hear. The first pair I try on, she's like that's my favorite pair in the whole store, blah blah blah. I am willing to bet, any pair I picked up, she would have said the same thing. She also talked my sister out of a lovely set of Burberry glasses I liked, because she said they were trendy. Anything aside of a wayfarer or aviator can be considered trendy I guess, but if it looks good on you, you should rock it. All in all, not a great experience.

Great place, huge selection, very friendly helpful staff. Good clearance sales as well. And,…read moregreat location. Highly recommend.

Still needed more information on how to approach get my prescription filled. Honestly grateful they…read morewere open during Art Fair and AC was very helpful breaking down the cost while returning one of the two pair of frames I'd already bought. What a dilemma I have. I like frames from Warby but my insurance is not accepted, they're out of network and it becomes costly based on my prescription. Decisions. Decisions!

I've been to this location twice now and each time has been a great experience…read more Today Gillian went over and beyond to help me. Super grateful. I wish I lived locally to come here for all my glasses. Store is located in the plaza. Tons of parking and shops and food. 1000/10

I stop down to the sunglass hut a couple of days ago because my Maui Jim's had several scratches in…read morethe lenses. I was greeted by Tici and Logan We're very quick to help me out I was actually surprised at the fact that this was the third time I've been into Sunglass hut and never had service like this they always give me a business card with the information to reach Maui Jim. They took my sunglasses looked them up put them in a new case and gave me a box with all the information that I needed made it incredibly simple and easy for me. They also had a very nice selection of sunglasses and I ended up going home with a new pair of Versace while I'm waiting for my Maui Jim's to come back. Absolutely wonderful customer service at this location I would highly recommend going here and asking for either one of these associates they made my day incredibly easy thanks again

Extremely upset with the Sunglasses Hut in Zona Rosa. I had purchased a pair of Versace sunglasses…read moreat the Sunglasses Hut in Branson Mo while on vacation. Employees there were very friendly and helpful. When I returned home, I decided the glasses just didn't look good on me so I drove an hour to the closet Sunglasses Hut which is in Zona Rosa. I will assume it was the manager that helped me and he took no time at all to tell me he would not return the glasses because the store hadn't put me in the system. I told him that they did put my purchase in the system because they pulled my name up at their store because of my other glasses I had bought at a Sunglasses Hut. I didn't have the receipt but I had my credit card statement that showed the purchase and where the purchase took place. He informed me I was just out of luck and would have to call the store I bought them at, which at that point, he walked off to help someone else. I called the Branson store when I got home and they pulled me right up with my email address in the system. The associate I talked to on the phone was very kind and took the time to listen to my situation and apologized for the issue. So the associate at the Zona Rosa sunglass hut just didn't want to take the markdown for my glasses at his store.

Every Sunglass Hut is the same? No. I have found this location to have the rare sunglasses that…read morefit my head perfectly. You want them to fit for this much money. They might have that unique pair you're looking for.

Went to Sunglass Hut last Friday to get a new pair of glasses and lenses for my old ones. The…read moreinitial lady I spoke with immediately had an attitude. Refused to order new lenses cuz "they'd fall out". I told her I was at a Sunglass Hit last week at an airport they said they were replaceable but to order them from the one in town. Her manager come out with the same poor lack of customer service I've like I'm wasting their time. Imagine someone selling high end glasses and rolling their eyes over and over, huffing and puffing like they don't even want your service. Awkward experience. Literally went straight to another Sunglass Hut and was met with quality service and no attitude. They said there'd be no issue putting new lenses in, sold me a new pair as well. Gave me warranty and were incredible to work with. Town center plaza needs to hire personnel without attitudes or at the very least retrain these two. Been a business owner since 2001 and would immediately separate an employee for treating my customers like that. I highly recommend going to the Plaza store location or even Scheels. Everytime I go there they clean my glasses and tighten the screws without asking. Far better store.

Great service and selection sums it up. They also have a partnership with Maui Jim's which is…read morenecessary if for example you need new lenses that are not knock-offs. I highly recommend eyeSmith!

I got those frames , american made for $99 each. The Hoya lenses they offer me are $99/pair, adding…read moretransition for $179/pair. No insurance involves. They did some fancy check up, adjusted the frames around my head, make me feel that the I am being treated well. The transition frames takes an extra day, but the other hoya lenses without transition takes 1 hour to make. They sent the frame to me fast, double check the address, make sure that I receive the lense. It is very good work ethics and customer service. I feel compelled to stop my work and drop some nice words for them.

Sorry, Yelp, no pictures…read more.. You see, I bought my Raybans back in 2007 at this location. I bought my first pair of Raybans at Gordmans 10 year before, for much much less, before Luxotica bought out Raybans. That's another story. I love Sunglass Hut, The one in New York Ciity is huge, this one not so large. But gorgeous. My Rayban love passed to my son, and I bought his first pair of Wayfarers today. I know, for sure, I can buy knock offs, but....my 5 favorite words are, "I Don't Buy knock offs." I like the personalized service at this Sunglass Hut. They took their time to allow my son to try on every pair he wanted, and had extreme patience. I had a look around. I love it that they even sell high end sunglasses (Coach, etc...) and that a pair of sunglasses can be over $200. For some weird reason that thrills me. I love looking at all the sunglasses. I tried on a wood grained pair, that was cute in the display case, but ugly on. And were over $200. The thing is, Sunglass Hut can be trusted to give the guarentees, to remove the price tags so you can wear the sunglasses home, and if anything goes wrong, you can go back to the store. I like all the different things, from floating sunglass accessories, to sunglass cleaners. I love the folding Wayfarers, that's next on my list. But, aah..I love Raybans as much as I love Swatch Watch. Just that with Sun glass Hut, Raybans are easier to obtain. Or maybe, I'll buy a pair of Coach glasses, but they don't fold.

Ashley and Desmond offer great customer service. Looked up inventory from a different location To…read moreget me hooked up ASAP. Thanks

Exceptionally Kind!! Went in with my grandson for his 13th birthday. Could not have asked for…read morebetter treatment. It was so refreshing to see such good will in the world. . I will now be a loyal customer :)

As we proceeded to the West side store, a trendy boutique and local small business selling…read more antiques, local gifts, clothing, Kansas City Chiefs wear, jewelry, and more. Karen looked around, while I am consistently impressed by the architectural design of these unique buildings. I walked around, listened to the music, and took pictures. We received a warm welcome and had the entire store to ourselves. If you're needing a last-minute gift head on over to Westside Storey 1701 Summit St., Kansas City, MO. Monday 10 AM to 3 PM Tuesday, Wednesday, Thursday, Friday, Saturday 10 AM to 7 PM Sunday 10 AM to 3 PM

My first visit to this store turned out to be successful. I came because I wanted a specific Oliver…read morePeoples frame that I saw a friend wearing, and the Oliver Peoples website listed Romanelli as the closest dealer. I described what I wanted and the gentleman instantly pulled the exact frame from a drawer for me. He pointed out that he thought it would be a little small for my face, and when trying it on I reluctantly agreed. I was heartbroken! I'd been saving up for months to buy this exact frame. But he quickly found several other frames (SEVERAL... at least a dozen) that were similar looking but a better size for me. I picked one, and was surprised to get a call just two days later saying my glasses were ready. Pros: Huge selection Experienced staff was helpful and extremely efficient They called my eye doctor to get my prescription for me Cons: Huge selection might be overwhelming if you don't know exactly what you want More expensive than big chain stores, but you get what you pay for

Understandable why they have a low rating. Last week I called to ask what time they closed. After…read morethe employee told me that they closed at six, I arrived at 5:40 to find the doors locked. Today I Just hung up the phone after asking what time they really close so I don't have that happen again. Employee who I think is one of the owners could not have been ruder. He complained that he is open six days a week and sometimes they have things to do. Not worth the prices or attitude go somewhere else. Used car salesman approach. Full of one liners and they think they are funny.

We had the most disrespectful salesperson I have ever had the misfortune of working with. She…read moredefinitely knew her stuff about glasses but that was the only good thing about her. When we first arrived she was helping another customer, that's totally okay we looked for ourselves. She very snarkily said "what do you guys need?" Later after she finally started to help my friend we asked her a few questions and wanted to write down the information so if he came back for the glasses he liked best, he would know the exact ones. Totally normal. She said "no, I don't write things down but these are one of a kind, I only order one of each, I will remember, it's my policy." (Which isn't true because a salesman wrote down a pair for my sister in law a few weeks back) Then naturally we asked if they were 'one of a kind', was she the only local one who sold them... Because since she wouldn't write them down and only had a single pair we were curious if we'd be able to purchase them someplace else if they sold. Then, in the middle of my question, she looked at us and said "okay, you can leave now. Bye."

My boyfriend and I just visited. The woman in the store was incredibly offensive. Talked bad about…read moremy current glasses. She followed us around the store and basically only allowed me to look at the frames she handed me, which were nothing like what I expressed to her as my style. It was a horrible and uncomfortable experience.