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    Brookside Optical

    4.7 (3 reviews)
    Closed 10:00 am - 5:30 pm
    Updated 2 months ago

    Services - Brookside Optical

    Eyewear fitting

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    Fairway Eye Center

    Fairway Eye Center

    3.0(67 reviews)
    1.9 mi
    $$$
    Certified professionals
    Offers customized solutions

    Recently, I had a prescription change due to eye surgery and needed to replace 3 pairs of glass…read morelenses. I had hope to reuse all of my frames but one pair didn't make the transition. I originally had gone to my previous optometrists office however based on the price they quoted per pair $600 for lenses only it was clear based on the sales associates indifference they weren't really interested in my business. I removed their Yelp review because I could no longer stand behind the level of customer service. Enter Fairway Eye center. Some years ago I had done business with Fairway and remembered the excellent customer service. In fact the only reason I really switched was they didn't have the frames I wanted. I digress. So after getting a completely outrageous quote I called Fairway and asked for Tina. I was pleasantly surprised when I found out she was still there. I explained my dilemma and all I can say is that Fairway came to the rescue once again. The prices were completely reasonable and Fairway stands 100% behind their product and customer service. I won't be going to anyplace else again. The customer service can't be beat!

    Overall eye exam went well; it's the office staff that did make a good impression on me. It was…read morewritten down on my paperwork & the doctor mentioned that (one) contact would need to be ordered for my left eye, I even reiterated (one) contact needed to be ordered, she billed me, took my money but did NOT order my contact until I "reminded" her once again! I was not advised when or how my contacts would be available to top it all off I had to ask for a paid receipt and was met with "oh you want a receipt?" Seriously, if it's not written down it didn't happen. I called to check the status of my contact and was told "You're in a wait status" and that they should have already been received. I asked if I had to go to the office or will the contacts be delivered to my home, the gentleman said "oh you should have been given the choice at the time of the order if you wanted them mailed to your...and of course I was not given that or any other option. In short, not a happy camper!!!!! I would have given a 2.5, but the Dr. and techs were nice and proficient for the most part, one of the techs seemed new and struggled through the screening.

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    Fairway Eye Center
    Fairway Eye Center
    Fairway Eye Center

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    Kansas City Eye Clinic - The Best Primary Eye Care and Subspecialty Surgical Care all in one location!

    Kansas City Eye Clinic

    3.1(41 reviews)
    3.1 mi
    $$

    Very professional help for eye condition Dr Megan was very thorough and helpful…read more I would recommend that you contact them for eye care

    In late 2023 an ophthalmologist told me that I had cataracts in both eyes, both needed astigmatism…read morecorrection and that Medicare does not pay for that portion of cataract surgery. Since I have a secondary wraparound type health insurance plan, that pays my deductibles, co-pays, & co-insurance, I contacted my insurer to see if they would reimburse me for this expense. They told me that even though this procedure was not a covered expense by Medicare, they would reimburse me for any out-of-pocket expenses for low-astigmatism correction portion of each surgery, if and only if, they received Medicare MSN denials for this expense. I began to keep a log including dates, of each conversation with my secondary insurer, KC Eye Clinic and eventually with Medicare. In 2024 I contacted the manager of KC Eye Clinic billing dept. She told me that if their eye surgeons recommended that procedure, she would file claims to Medicare in order for me to receive such Medicare denials. So, I met with a KC Eye Clinic surgeon and did have cataract surgeries with low-astigmatism correction. I paid them $1,500 out-of-pocket for that portion of each surgery. I continued to contact my secondary insurer to verify that they would reimburse me for these out-of-pocket expenses. In fact, I contacted them seven more times in late 2024 and 2025 to verify that yes, I would be reimbursed, under their "coordination of benefits" rules. After I received Medicare MSN's that showed "information requested was not received", I contacted KC Eye Clinic billing mgr. about this additional information that Medicare needed. Each time, on 10/9/24, 11/12/24, 7/29/25, 8/25/25,9/4/25, and in person on 9/5/25. I increasingly determined that I was being very much misled about her efforts to give corrected information to Medicare. On 9/5/25 when I met in-person, she did not even want to look at my Medicare MSNs to see or acknowledge that Medicare had asked for additional information for months. I contacted Medicare four times and was told each time that they could not process my claims correctly without additional documentation from KC Eye Clinic and that any corrected claim must be filed within one year of the date of service (timely filing). And that all the provider needed to do was to contact the Medicare Provider line, authenticate the call and ask for a two-digit "modifier" to correct each of my claims. On 9/12/25 I spoke with the practice manager at KC Eye Clinic and told him that if I missed timely filing with Medicare, I would certainly give KC Eye Clinic a negative google review. He sent a couple of creepy emails. The following are excerpts: "You might see me being unprepared or inexperienced, but all the authentication numbers are right in front of me and, again, they are on the Medicare document that they sent. I can feel them smiling on the other end because if I can't authenticate, they don't have to talk to me." And also, for me to get reimbursed by my insurance company is "like, breath underwater or flap your arms and fly across the room and we'll send you $3,000." The practice manager told me that they sent corrected claims to Medicare with the correct two-digit modifier. However, weeks later when I contacted Medicare about this, the rep told me she and even a second rep looked and no such correction was ever filed. Also, even if it was filed that I likely missed timely filing by two weeks! It appears that in spite of my best efforts and those of my secondary insurer to get my Medicare claims processed correctly, I will not be reimbursed by my secondary insurer, because I am unable to provide them with proper Medicare denials. I have clearly never run across anyone in the medical profession as obstinate and unhelpful as the manager of the billing department at KC Eye Clinic. I think that all along the manager of the billing dept. and later the practice manager at KC Eye Clinic felt that I considered myself special for simply asking them to file corrected claims. That should be their job!

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    Kansas City Eye Clinic - Spring has sprung at the Kansas City Eye Clinic!

    Spring has sprung at the Kansas City Eye Clinic!

    Kansas City Eye Clinic - Variety of sunglasses: Maui Jim, Coach, kate spade, Tiffany, Nike, Ray Ban, etc.

    Variety of sunglasses: Maui Jim, Coach, kate spade, Tiffany, Nike, Ray Ban, etc.

    Kansas City Eye Clinic

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    Brookside Optical - opticians - Updated June 2026

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