I'm sorry to hear that Felix Milman is gone. He treated my wife and me with respect and care at the…read morePlaza store years ago. We purchased many $1k worth of glasses over the years. We had hoped for the same treatment when we walked into the Leawood location but instead got treated to a pair of adult toddlers more interested in judging us on our lack of Rolexes and Porsches than our need for glasses. Felix was a true gentleman and a good businessman. He saw in us people who wanted high quality glasses from a decent company at a decent price. From what I can gather, none of that exists today. I ordered 3 pairs of glasses, got no receipt for the order because we were in a hurry. Male clerk was supposed to contact me in 5 days for prescription info. 2 weeks later, I contacted him and informed him I didn't want the 3rd pair of glasses and wanted receipts for everything and wanted everything to be submitted to insurance. Male clerk seemed to be more interested in saving commission than helping me get what I needed. I emailed him my prescription and waited for confirmation of changes. Several weeks later, I get 3 pairs of glasses with none of my requested changes including the 3rd pair of glasses that I didn't need. Plus no submission to insurance, no change in prescription based on new info, and no fucking receipts for the 3rd pair of glasses I didn't even need. Don't walk. Run away from this company. Felix is no longer in charge and the company has been taken over by halfwits with delusions of adequacy. You'll encounter many fewer assholes if you just stay in your car in the parking lot and go to warbyparker.com on your phone instead.

My first experience is my last. I bought my wife $599 tom ford glasses and myself ray bans. I…read morewent to return mine next day and was told they don't do returns. NEVER SAW ANY TYPE OF NOTICE FOR RETURN policy. I received store credit which i used today because they put an expiration on my credit. With $15 left on my credit the keep the remaining balance. Be cautious about this slimy, pompous operation

I snapped a picture of my daughter wearing some sparkly Dior sunglasses. Later I showed her the…read morepicture when we were in the car. She says, "daddy I felt so famous wearing those sunglasses!" That pretty much sums up what you're getting at Romanelli Optix. A good friend of mine purchased Tom Ford glasses about a year ago. Later I noticed my chiropractor wearing a similar style. I knew I was destined to have some too! Not into paying over $500 for glasses I shopped around online. I was never comfortable making the purchase for one reason or another. Finally I decided I should just find a local storefront. My first interaction was over the phone. I just wondered if I needed an appointment. I've never been so excited to not have an appointment! "Come on in!" My daughter and I arrived after school. I was nervous about bringing a six year old into the boutique with me. (YES - THIS IS A BOUTIQUE.) Would she knock over a display? Would she break frames or distract other customers? My daughter and I where greeted warmly and I was put at ease. I knew exactly which frames I wanted so I donned my webpage. Next I was shown the corresponding frames and it was time for measurements. I was promised my new glasses about ten days after my visit. Romanelli Optix does their own work when it comes to placing your actual lenses into their frames. The process was explained and the date set. Fast forward and I get an invite for an event in St Louis. I'd like to wear my new glasses to the event so I make a call. The frames were promised on Friday - I call on Wednesday. "We'll do our best and give you a call". Fast forward to Thursday and I've got a voicemail. My fancy new frames are ready to party. My daughter and I picked up my frames after school. I was greeted by name like an old friend. They fit great and gave me goose bumps to see them on for the first time. I was reminded of their cleaning, repair and warranty service. And we were off I don't know when I'll be in the market for designer glasses this nice again. What I do know is when it comes to eyewear - you wear them everyday all day, you should REALLY love them! When it's that time again I can't wait to give Romanelli Optix my business.

This is the best place to get glasses in KC. Spend a few bucks and you'll feel like a million…read more The service is top notch. They work with you and your style. They did a custom pair for me. I love wearing these things!!! Check out Romanelli optix.!

I've been "seeing" Dr. Stacy Philips for my annual exam and she is always friendly, welcoming,…read moreprofessional and takes an interest in your eye health and comfort. When I walk in the door I am greeted and checked I right away. There is little waiting for my scheduled appointment time. There are cool frames to look at if in need of a new or updated pair of glasses. The complete exam takes only about 30 minutes from start to finish and I choose to pay extra for the ocular machine versus drops. Once finished I can order my contacts or glasses right then. This practice operates like a well-oiled machine.

I've been coming here for my annual eye exams since 2016 and absolutely love it. As soon as you…read morewalk in, I'm greeted by my name with a friendly smile. From check in to eye exam to check out, it took 30 minutes. They have a machine they can use in lieu of dilating your eyes. It cost $35 and is definitely worth it. I've seen Dr. Stacy Phillips and Dr.Kirk during my annual visits. Both women are friendly and listen to you. If you're looking for a new eye doctor, highly recommend checking this place out. They also have an optical shop with a wide, variety selection of glasses for men, women & kids. On a personal note, Dr. Stacy Phillips was able to help me solve an on going issue with my left cornea by referring to another specialist doctor. I'm truly grateful for her for helping me resolve with what I thought was an "issue I just had to deal with" for the rest of my life.

When the guy who had been doing my glasses for 20 years retired, I was stressed out. Leon took…read moreover and I couldn't be more happy. He has more than taken the place of my previous guy. He is the very best. I highly recommend getting him to do your glasses. I don't have any problems with glasses sliding down my nose plus the lenses work better than any glasses I have ever had. He knows what he's doing!

I went to Brookside optical to replace a pair of glasses that my puppy chewed up. Nick helped me…read moreand was not only friendly and helpful, but fixed my dog-chewed glasses right then and there to get them back to the point where they were wearable again while I wait on my new glasses to come in (I had special order frames). I initially was looking to replace my glasses with the same frames as before but talked to Nick about possible changing the sheen to a matte finish. He took my old glasses and machines them to a matte finish to show me what they looked like to help me see what that finish would look like. He definitely went above and beyond! Would highly recommend Brookside Optical!

The customer service was super professional. I had a pretty good experience, except I had to wait 3…read moreweeks for my glasses to be ready. On top of that I ordered them without nose pads and they still came with them anyways. Kind of concerning communication issues between Hunter family vision and their manufacturers.

I literally never write reviews and I had to create an account to post this review but I am happy…read moreto do it. The service at Hunter Family Vision is something I do not see in the marketplace today. I work and am very familiar with group insurance. I work for a consulting house that is HQ in KC and while my practice is focused on absence, I know a fair amount about other group offered products. I received a text today from Brandi at Hunter Family Vision notifying me that my company's eye insurance provider, VSP, was changing their policy provisions and I may not be eligible after 6/1 for "medically necessary" contacts. In the early 90s, I grew up as a kid who had to patch their right eye to make the left eye stronger and for a long time, glasses were my only option. I eventually moved to contacts and saw a competitor. No one ever told me that insurance may cover the cost of my contacts because of the difference in the prescription between my right and left eye. At my first visit, Dr. Swan told me they should be covered 100%. The thousands of dollars she has saved me over the last 5 years goes above and beyond what I would anticipate from any other healthcare provider. This is true patient advocacy. I was overwhelmingly impressed with Brandi and the entire office staff at Hunter Family Vision. I received a proactive text today about the policy changes and recommended that I come in and see Dr. Swan for my annual exam before my policy changed. That text alone also saved me hundreds of dollars. Otherwise, I would have waited until the end of the year to only find out that VSP may not cover my contacts. I live in Lawrence, KS now. But I will happily make the trip to continue to be a patient of Dr. Swan and Hunter Family Vision. Thank you so much for being an advocate for patient healthcare.

I was in need of an exam and they were able to get me in right away. The exam was the best I have…read morehad since moving here 3 years ago. My 3 eye Dr appointment and totally remarkable in comparison to the others!

Great customer service and extremely helpful in helping a out of tower with glasses adjusted. I…read moreappreciate your service and care. Looks like a clean and modern elliptical store with great choices if you are in need of a pair of glasses or eye exam. Thank you so much!

So many unique frames to choose from. I had a hand full of frames I tried on and sent to family…read morefor voting. I was checked on by 3 of the eye specialist during my process which I wasn't sure why I received such attention considering the number of people in the store. It was packed! I ended up with about 7 frames in my hand.. took my selection to a table, taking pictures and texting, looking at myself in the mirror to decide. Again I was approached to see if I needed help. I felt looming eyes and too much interest. Honestly if I needed help I knew what to do. I didn't like the attention. Eventually I got assistance from Sam who was well versed in the eye care out of and in of network prices. With my lens needs it turns out to be quite pricey being out of network. He explained what I could do to make it more economical and even said to get my prescription they could contact my vision physician.

I've never had a bad experience with Warby Parker, and today was the cherry on top for the…read moreoutstanding service this Warby Parker provides. The employees were attentive, knowledgeable, and incredibly helpful. I would highly recommend this WP if you're in the KC area. While the one at the Plaza is great, the parking and traffic for this one is alway better imo.

We popped in here with my 97 year old grandpa to get his new eyeglasses adjusted. They were rubbing…read moreon his nose and causing a sore. The team here was so welcoming and friendly! My mom and I are from out of state, so it was a shot in the dark bringing him here, but wow, I'd recommend this eye center to anyone! They were so sweet, made the perfect adjustments, and my grandpa left feeling so much better and taken care of! Thank you so much for everything!

I would give zero stars if that was an option. I came here for a routine exam, I have no vision…read moreproblem but I did have a small bump in the corner of my eye, he said it was a "stye". I didn't think it was a stye, but hey, I'm not a doctor, so I just went with what he said. He referred me to another facility. Once I got to that facility weeks later, turns out, he was incorrect and should have never sent me to the other facility. The facility that he sent me to works very closely with him so they were very surprised when I showed up and everything that he had sent was incorrect. The other office apologized to me for making me wait and go through all of this hassle for nothing. They were pretty shocked about what happened. He wasted my time and my money, and I ended up having to go for a third appointment somewhere else. That also postponed my treatment. Dr. Schwerdtfeger (Dr. Joe) would not recommend. If you are a doctor and you were unsure of the next steps a patient needs to take, tell them that. I would have more respect for a doctor if they told me the truth, instead of sending me somewhere that couldn't help.

I was very sad when my precious eyewear purveyor closed her doors, Optical Innovations in…read moreBrookside. I searched online and found that Brookside carries my favorite brand. I walked in and was geeeted by a very friendly face, who made me feel comfortable immediately. Joe Alvarez makes the shopping experience pleasant. He gives excellent suggestions about what looks good on your face based on his style and years of experience. I highly recommend!!

Okay, I have to say that the Brookside Optical shops, of which there are three, are very pretty,…read morehave a wonderful selection of designer (expensive) frames, and very helpful staff. Many of the frames are hip and trendy, but you can also find a more conservative look there if you want. The young man at the Prairie Village location was knowledgeable and very nice, and I had a generally good experience there. My big beef about these shops is their design. The closest you can get to a big mirror is about six to eight feet because they are all behind the counters. I want to see myself in a big, well-lit mirror from a variety of distances and angles. They also have small mirrors on the counter tops, but that is really not that helpful because we don't view the world through a 9 x 12 inch oval. I am both near and far sighted, so I had a hard time getting a good view of myself in the big mirrors that were so far away. Maybe I'm the only one who thinks about eyeglass shopping this way, but it's something I've noticed recently. I've been obsessively shopping for new frames because I really want to change my look. I've been to dozens of shops in the KC metro and even Lawrence. I'm amazed at how many shops have small, poorly lit and/or inaccessible mirrors. If I'm going to spend $500 to $1200 on new lenses and frames that I will wear on my face every day, I sure as heck want to be able to see myself clearly before making a decision.

I've seen Dr. Davis and Dr. Beetles, and they were both good. Very informative, explained what they…read morewere doing and what they saw, and allowed me to make informed choices when there were some to be made. Also, they'll adjust your glasses at any time. My frames have stretched some, and I waited until my appointment to ask about it. They said next time, just stop by and they'll do it right then! Good to know, especially considering I didn't purchase my frames there.

I have been going to this specific location for quite a few years, once a year for a specialized…read moreeye test with 2 special machines that not many optometry places have. The staff is always nice and it is clean. I am usually able to get scheduled in a reasonable amount of time. The only reason I gave a four is that the machine has went on the blitz several times in the middle of the testing. They have gotten it worked out during those times but I despise the testing because it takes longer than a typical test so I've had to prolong the testing.