Dr.Pachy is great! She is very professional, knowledgeable, thorough, and really hears what you are…read moresaying. She has helped me find some great options that work best for me. Ruth was great! She made me feel comfortable to take my time when looking at different frames and she helped to tell me not only which ones she liked from the ones I had selected, but why they worked on my face and for my needs as well. The waiting area is very nice, even though I rarely spend more than a few minutes waiting, it is very pleasant. I look forward to my annual eye appointment every year because I feel like they help me (checking the prescription on my old glasses to see if they still work for me, for example) and hear me out and I leave seeing better with a fun new pair of glasses. It's an annual treat!

I can no longer recommend this practice to anyone. The ophthalmologists are very friendly and…read morereally good, but over the last year I have experienced what I consider to be questionable business practices. I was a patient for over 12 years, but I am probably not going to be anymore. Let me disclose somethings that they do NOT disclose until you are already done: 1. If you bring in an outside pair of glasses, because you don't like what they have in stock - they will charge you at least $20 - even if they are filling the script and you are their patient. You brought in a pair of glasses that was not purchased through their store. 2. If you get cataract surgery, and you later need a pair of readers, they sold my father an (81 year old man) readers that cost over $700 which could have been purchased OTC for less than $50. 3. Also, if you wear contacts - they will charge you $85 - not covered by most insurance. Doesn't matter that your prescription hasn't changed, they just want the additional $85 - as "there are materials involved," so I was told. I don't recall anything different from any other eye exam. It ended with, "we have to renew your prescription." So there it is - $85 to renew prescriptions.

I would give 0 stars if I could. Completely inept staff. They sent my glasses back 3 times because…read morethey are not competent enough to check the correct box. After the 3rd send back for their mistake they broke my glasses and are not claiming I am responsible for their repeated mistakes. After I got upset they proceeded to laugh in my face and refused to fix their mistake. AVOID THIS PLACE!

the worst eye care place I have ever been to. Don't waste your time and money going here. I have…read moreeye insurance and I get a free pair of frames and they still wanted to charge me over $600. they were nice until I told them I don't think I should have to pay that much and then they got very rude. I called later to verify the price with insurance and that person was rude too

The customer service at this location is remarkable!!! I simply needed to pick up my daughter…read moreglasses but the store closed at 5:30. I arrived there around 5:40. I'm not sure how to spell her name but Katelyn went above and beyond the standard by allowing me to come in after hours, review my order along with professionally packaging my order. She never reacted in a negative way, had the upmost respect, and deserves a pay raise for providing excellent customer service.

From the owner: At our Lee's Summit, MO, office, our eye doctors provide comprehensive eye exams, glasses and…read morecontact lenses, and eye disease management. Our optometrists, Susan Lake, O.D., Katelyn Hardy, O.D., and David Orson, O.D., offer "affordable luxury": our high-quality comprehensive eye exams, pediatric eye exams, precise vision prescriptions, and an exceptional selection of eyeglasses all come at accessible prices.

Excellent care from the moment you walk in. Very friendly and helpful staff. Doctors and staff…read moreanswered all my questions and concerns with compassion. I highly recommend

Amazing level of empathy and professionalism when I had an issue with my eyewear order. When it…read morewas brought to their attention that I was unhappy with how things were going, everyone I interacted with took a personal interest in making it right and resolving the issue. 100% brilliant, how I was treated. It isn't always easy to transform the experience to a positive for someone who is upset. I went into their office this morning a bit miffed, and left happy. It was very gracious of everyone to take the significant time out of their day to make things right. Thank you. A+

Great service. Very knowledgeable. Dr Roadman is great! I definitely will send my friends and…read morefamily there

Literally EVERYONE here is the best! So welcoming and they actually take the time to help with…read moreanything you may need. I always feel like my doctor listens to me and comes up with solutions to help me out. I cannot recommend them enough!

We have been seeing Dr Parsons for over 10 year! My whole family goes there. She is always…read moreexplains everything and the staff is GREAT!

Great experience in the past however, we are not coming back however do to one of the staff…read moremembers. Very rude lady claimed to have sent us multiple letters about a balance due. Problem is that the staff member can't seem to get the right address in the system, so we never received any letters. Called to pay the balance due from the recent appointment, and she charged for 2. Also, a contact fitting was performed (an extra $50) and I'm not eligible to order contacts until January through my insurance. Wanted me to come back in January to make sure everything is all good. Probably to perform another contact fitting and charge that extra $50. Cancelled appointment. Will go elsewhere.

I loved everything about this place…read more The staff was warm and welcoming. When I entered the building and let them know I was the first time visitor, and a new patient. The tech who ran me through the initial test, was very professional, and very kind. She was a dynamo full of energy. Dr. Ron was great! He took his time with me and explained everything I needed to know. I am very pleased with the quality of care here, and the people were amazing!!

I recently had broken blood vessel exam with Dr. Singh. I felt like an object on a assembly line…read more He rushed into the exam room, examined the eye, he then headed out the door. I called out and ask what he found, I received a very dismissive reply "It will heal itself". I have seen Dr. Robb at Discover for years and have always been pleased.

Dr. "Rob" always takes the time to listen and explain exactly what is going on. That can be rare in…read morethe medical profession.

I had cataract surgery here using premium lens that were not covered by Medicare or back up…read moreinsurance, so I had to pay out-of-pocket for them. Turns out they were well worth it, because I have distance and near vision and everything in-between. I can see the dash controls on truck now, can see the little, funky, red (unfortunately) numbers on stock trading app that have lousy contrast with black background, and can see road signs in the distance. Because of other eye conditions, vision was not instantly improved, and these providers let me know what to expect and that it could be improved by an additional procedure when Medicare would cover. That was this week, and I can see again. Everyone in this facility was polite, professional, appointments were scheduled conveniently, the ophthalmologist has a sense of humor, and both he and optometrist are highly skilled. I definitely recommend this facility for eye care including surgery.

Scheduling the appointment and the appointment itself was fine. I liked Dr. White, who recommended…read moresurgery on a damaged eyelid. I left the appointment and was told to wait to hear from the office staff regarding insurance approval. I never heard back. Four phone calls the office with a combination of promises to get back with me and voice mails not returned led me to pursue another doctor.