I have been coming to Eyemart for years because of the fast making of glasses, always pay for the…read morewarranty. I go in and she pulls up my account and says that my warranty has since been expired. I purchased my glasses in December 2025. It is April! So I asked for the cash price...$189 for lenses to be replaced, that's with the anti reflective and scratch resistant coating. WITHOUT THE FRAME!!! $189 to switch out lenses for the right prescription. I said "I think i will go somewhere else" and this woman had the audacity to sarcastically say "have a blessed day" in a rude way. So I went to Walmart and $112 after taxes. It'll take 5 days but it sure saved me $75 dollars. What a scam! And a Joke of employees who make unnecessary comments to customers. Find somewhere else, you'll thank me later.

I went here, my husband went here and I took a client here. They are helpful, professional and…read morevery knowledgeable. Very patient with individuals with special needs.

Great service. Very knowledgeable. Dr Roadman is great! I definitely will send my friends and…read morefamily there

Literally EVERYONE here is the best! So welcoming and they actually take the time to help with…read moreanything you may need. I always feel like my doctor listens to me and comes up with solutions to help me out. I cannot recommend them enough!

I had an appointment for 9:30 for an eye exam. Employees walked around for 20 mins not helping…read moreanyone then I was finally called back for the pre tests by one of the girls. After the pre test, I had to wait another 30 mins to see the doctor. Even after that, I had to wait another 20 mins just to check out! I finally left at 11. I suggest that if you do choose to go here, make sure you have 1.5 hours for exam only. I'd say you'd need 2-2.5 hours if you want to order glasses or contacts. It wasn't even busy!

Every time I use this location it's always an unpleasant experience (and that's generous wording.)…read moreThey're understaffed, and the staff they do have are incredibly rude and unprofessional. Even the optometrist (at least, the current one) was giving me his opinion on politics and how he hates poor people. When I get my glasses, I'm never going near this place again.

Dr.Pachy is great! She is very professional, knowledgeable, thorough, and really hears what you are…read moresaying. She has helped me find some great options that work best for me. Ruth was great! She made me feel comfortable to take my time when looking at different frames and she helped to tell me not only which ones she liked from the ones I had selected, but why they worked on my face and for my needs as well. The waiting area is very nice, even though I rarely spend more than a few minutes waiting, it is very pleasant. I look forward to my annual eye appointment every year because I feel like they help me (checking the prescription on my old glasses to see if they still work for me, for example) and hear me out and I leave seeing better with a fun new pair of glasses. It's an annual treat!

I can no longer recommend this practice to anyone. The ophthalmologists are very friendly and…read morereally good, but over the last year I have experienced what I consider to be questionable business practices. I was a patient for over 12 years, but I am probably not going to be anymore. Let me disclose somethings that they do NOT disclose until you are already done: 1. If you bring in an outside pair of glasses, because you don't like what they have in stock - they will charge you at least $20 - even if they are filling the script and you are their patient. You brought in a pair of glasses that was not purchased through their store. 2. If you get cataract surgery, and you later need a pair of readers, they sold my father an (81 year old man) readers that cost over $700 which could have been purchased OTC for less than $50. 3. Also, if you wear contacts - they will charge you $85 - not covered by most insurance. Doesn't matter that your prescription hasn't changed, they just want the additional $85 - as "there are materials involved," so I was told. I don't recall anything different from any other eye exam. It ended with, "we have to renew your prescription." So there it is - $85 to renew prescriptions.

The customer service at this location is remarkable!!! I simply needed to pick up my daughter…read moreglasses but the store closed at 5:30. I arrived there around 5:40. I'm not sure how to spell her name but Katelyn went above and beyond the standard by allowing me to come in after hours, review my order along with professionally packaging my order. She never reacted in a negative way, had the upmost respect, and deserves a pay raise for providing excellent customer service.

From the owner: At our Lee's Summit, MO, office, our eye doctors provide comprehensive eye exams, glasses and…read morecontact lenses, and eye disease management. Our optometrists, Susan Lake, O.D., Katelyn Hardy, O.D., and David Orson, O.D., offer "affordable luxury": our high-quality comprehensive eye exams, pediatric eye exams, precise vision prescriptions, and an exceptional selection of eyeglasses all come at accessible prices.

I would give 0 stars if I could. Completely inept staff. They sent my glasses back 3 times because…read morethey are not competent enough to check the correct box. After the 3rd send back for their mistake they broke my glasses and are not claiming I am responsible for their repeated mistakes. After I got upset they proceeded to laugh in my face and refused to fix their mistake. AVOID THIS PLACE!

The doctor was competent enough but the office staff is garbage. I got trial lens they were great!…read moreI was told no follow-up needed they'd send the rest of my conta to my house. 3 weeks later no lenses. I call. They say I needed to call them to say it was good to go. (You'll notice that's not what they said in office.) I tell them they are can you please give me the lenses and the glasses I ordered. They say can do! That'll be $800 after insurance! I push back and say no I pay for great insurance but it's wonky and I explain how to run it. They say they'll call back in a couple hours once they try it. That was over a week ago! Since then I have tried to call them multiple times on multiple days but their front desk is not answering! I'm going to drive up today get my prescription (which they must legally give) and go somewhere else.

The 2nd time shopping for glasses here and the 2nd time walking out. They are absolutely useless…read moreif you want help. Horrible customer service. Thankfully they ignored me BEFORE I bought glasses rather than after. They are rude, dismissive, and have no interest at all in helping you. I like vision works but this location is severely mismanaged! If I could give 0 stars I would!

Both the receptionist (I forget her name) & Dr Godshall are great! Plus the younger gal doing the…read moreinitial exam. I haven't been to an eye doctor in 20 years due to no need but I will definitely keep this place as my go to (as long as this staff is there ). I even had with my 2 & 5yr old boys. The receptionist (I wish I knew her name!) was very informative regarding contact lenses as well as insurance.

We have been seeing Dr Parsons for over 10 year! My whole family goes there. She is always…read moreexplains everything and the staff is GREAT!

Great experience in the past however, we are not coming back however do to one of the staff…read moremembers. Very rude lady claimed to have sent us multiple letters about a balance due. Problem is that the staff member can't seem to get the right address in the system, so we never received any letters. Called to pay the balance due from the recent appointment, and she charged for 2. Also, a contact fitting was performed (an extra $50) and I'm not eligible to order contacts until January through my insurance. Wanted me to come back in January to make sure everything is all good. Probably to perform another contact fitting and charge that extra $50. Cancelled appointment. Will go elsewhere.

Good customer service in the healthcare space is so important - This place doesn't have it…read more Beware to any who don't remember to hunt down and read the fine print on your insurance. This place doesn't care to inform you if your insurance doesn't cover a service even though the insurance portal looked like it did - which I deem to be something a decent human would do. Bad excuse for customer service.

The Dr was ready on time, very informative and thorough. My insurance benefits were explained in…read moredetail so I knew exactly what was covered. They also adjusted my current glasses and sunglasses for free. I picked out maybe 6 frames and was given good advise on my face/coloring/style. It was a fun appointment and I would definitely recommend going here. There are so many options to choose from.

Dr. "Rob" always takes the time to listen and explain exactly what is going on. That can be rare in…read morethe medical profession.