I've been going to Mission EyeCare since they opened back in 2013. I've always gotten great service…read moreand they've kept me seeing. Appointments are always pretty much on time and I'm usually in and out at a pretty decent rate. I've not gotten glasses from them but I do get my contacts through them. I believe they have a home delivery option but I've also picked them up there. I've never had any insurance issues and the clinic is always clean. Definitely recommend checking them out if you're in need of eye care.

I like how the staff treats me like a person…read more Yes, they try to sell things, but that's okay because that's what businesses do. They also take time to talk to me and explain why they recommend certain tests and how it reflects on my eyes.. They also discuss items and issues I might encounter going forward, since I'm not getting younger. There are a few optometrists out there. I'm happy to recommend MissionEyeCare.

So, Brill Eye Center…read more.. I was a customer off and on for a number of years. The off part was because I was unemployed for a bit and didn't have vision insurance, but when I was working this was my place. I liked that the clinic offered Saturday morning hours and thought the doctor did a thorough job performing his eye exams. Now, some of the tests he performed weren't covered by my insurance and I didn't know this until I went to pay, but for the most part those tests weren't super expensive and I thought they were good tests to have. So, what happened? One of the employees lost it, that's what happened. I called in to get a copy of my prescription because I used all of this year's insurance money on new frames and lenses, but I needed contact lenses. I normally bought them through the eye center however it was less expensive to go through an online retailer until my insurance year flipped and I could use those funds here. Apparently to get a copy of your prescription you need a contact lense prescription, not just a regular prescription and I had "declined" my option to get this test. I was never offered this test. I'd been a customer for years and never heard of this test. I had previously talked to the doctor about my contact lenses, but didn't know there was a separate test because it had never been offered. Anyway, while trying to figure out what the woman I was speaking with was talking about our conversation went to civil, to strained to her screaming at me over the phone. Nope. Nope. Nope. Nope. Nope. Nope. Nope. I did end up talking to Dr. Brill after this and while our conversation was mostly civil, I will maintain that I was never told about or offered a contact lense eye test and I also felt like I was being mocked a bit for wanting to get contact lenses at a less expensive option than this office. He also blamed the behavior of the woman I spoke with on her being a millenial, which honestly didn't sit well with me. I do think for the most part this is good office and Dr. Brill is a good doctor however I work really hard for my benefits and I am not going to spend my money at a place that treats me this way. If you're looking at this office, please do your research. Ask up front whether all of the tests are covered by your insurance and don't you dare let them disrespect you while you're doing it.

The eye center really nice. It's always clean and have quality products and equipment. A vast…read moreimprovement from the eye doctor I use to go to. My only concern are some of the younger staff that help at the front desk are not as professional but many of them don't stick around for long. I would highly recommend going there. They have good frames for glasses but if you are on a budget maybe get the frames but get the lenses else where. If you are not as concerned for a budget or don't get your lenses changed as often I say splurge and just get it all done there.

I have not received better customer service anywhere else. I have had glasses made here for the…read morelast 4-5 years. I have had 3 pairs of my glasses and two for my daughter in the last 3 months. This location has exceptional people working for them who care about customer satisfaction. I am extremely happy with my experience here and will return for repeat service in the future.

Your mileage may be different, but I will never let this office do another contact fitting/exam…read more When I called for an appointment I asked what the fees would be for a fitting. I was told it would be approximately $200 - $250 depending on my insurance. I was not impressed when I arrived nor during the exam. It seemed like I was back in the 70's. It's probably just me as I expect more for my money. Well, I was charged $143.00 for the contact fitting plus $19 for an Optomap minus a $31 discount. Okay, no one works for free, but when months later I get a bill for an addition $76.83 I have to question the viability of this office. My insurance was charged for a refraction procedure which I declined. You may have better experience, but Epic Vision Mission will not be my provider ever again.

I was visiting from out of town when I experienced an eye issue. I contacted my doctor at home who…read morerecommended I be seen ASAP by a provider. I called Fairway Eye Center remembering it was the practice where my son and his family go. Everyone from the receptionist to the doctor was amazing. I was scheduled for an immediate appointment and received thorough, excellent care. Several days later I was able to follow up with my doctor at home as recommended. My experience was superb. I highly recommend Fairway Eye Center.

Recently, I had a prescription change due to eye surgery and needed to replace 3 pairs of glass…read morelenses. I had hope to reuse all of my frames but one pair didn't make the transition. I originally had gone to my previous optometrists office however based on the price they quoted per pair $600 for lenses only it was clear based on the sales associates indifference they weren't really interested in my business. I removed their Yelp review because I could no longer stand behind the level of customer service. Enter Fairway Eye center. Some years ago I had done business with Fairway and remembered the excellent customer service. In fact the only reason I really switched was they didn't have the frames I wanted. I digress. So after getting a completely outrageous quote I called Fairway and asked for Tina. I was pleasantly surprised when I found out she was still there. I explained my dilemma and all I can say is that Fairway came to the rescue once again. The prices were completely reasonable and Fairway stands 100% behind their product and customer service. I won't be going to anyplace else again. The customer service can't be beat!

I have been here twice. First time I felt very overwhelmed and almost Mom guilted that I had not…read morebrought my son in sooner for a vision exam, despite the fact our pediatrician offered onsite exams and never mentioned we should be seeing an alternative doctor for services. On our second visit we arrive 5 minutes before our appointment and there is a sign on the door that says be back in 15 minutes. When we go in to see the doctor we are told we should have received a phone call to reschedule as doctors not in. Never got a call or a text. Won't be going back.

I had the worst eye doctor experience of my life here. I hate to wait nearly an hour past my…read morescheduled exam time, only to have an abysmal "exam" that ended with the doctor lecturing me as though I were somehow intentionally messing up the exam. I have been wearing glasses for 35 years and never experienced anything like it. I left without finishing the exam, since I could tell I wouldn't get an accurate prescription out of that mess anyway.

5 stars for the optometrist. Very professional and patient. Great experience. Back office staff…read moreand optical shop are terrible (2 stars at best). I've had issues with billing and had rude encounters with optician. I go elsewhere to fill my prescription but will continue seeing my doc and endure the billing dept. I have learned to request a statement soon after my appt so that I have a clear understanding of what I'm billed for and what insurance will pay. Can't trust them to get it right and follow up in timely manner.

Been going to this office for years for normal eyeglasses and contacts but as soon as I have…read moresomething that's more serious going on I feel like I was getting pushed out and just told I have this diagnosis and there's nothing you can do. Now I found out, after going to another eye Doctor who thought outside the box and didn't just say oh you have PVD he referred me to a Retina Specialist, where I got the actual diagnosis of uveitis, which could've been treated a lot sooner. I have a new eye doctor now I will not be going back to this practice.

Great customer service. Doctor was knowledgeable and explained things. Was thorough in exam.read more

I received the best care from the time that I walked in completely through selecting my eyewear…read more The entire staff made me feel like my concerns and needs mattered. I am very satisficed with my frames, lenses and contacts!

Was being treated for Wet AMD the dr. started me on a new medication and I had a reaction to the…read moredrug which he not only ignored but gave me another injection which caused sever problems. I went to see him and he never looked at my eyes only read his test results on his computer. Skip to the end I had severe inflammation and pressure increases which caused a great deal of eyesight loss and 3 eye surgeries to save the eyesight I had left. All the care to take care of the problem was not done by KU eye center. As an added note the KU dr. was giving me injections every 8 weeks. Since seeing a new retina specialist I have not had to have any injections or any issues with wet AMD for over a year. makes me wonder I would not go back to KU eye for any reason ever

My mother is currently a patient here receiving injections for wet macular degeneration every 4-6…read moreweeks. These are injections directly into the eye, so feeling comfortable and confident with the physician performing them is extremely important. A few months ago her regular doctor was on leave, and she was treated by another physician in the practice. The difference in her experience was very noticeable. This doctor took time to explain the procedure, rinsed her eyes afterward, and my mother left with significantly less pain and fewer side effects than she normally experiences. Because of that experience, my mother has asked multiple times to switch to that doctor. Each time she has been flat-out denied the request. This is incredibly frustrating and difficult to understand, especially since the doctor she prefers is reportedly accepting new patients. My mother is an older patient, and navigating repeated denials and administrative hurdles like this has been very stressful and discouraging for her. Patients should have a reasonable ability to choose the physician they feel most comfortable with for an ongoing treatment like this, especially when injections into the eye are involved. These treatments happen every 4-6 weeks and they are scary and uncomfortable. Instead, she has repeatedly been told she cannot switch doctors within the practice. After asking multiple times and being denied each time, she now feels stuck continuing care with a doctor she doesn't feel comfortable with, which is a very difficult position for a patient receiving eye injections every few weeks. At this point we are strongly considering moving her care to a different retina specialist outside of KU altogether. It's disappointing that a large medical system would refuse to work with a patient on something as reasonable as choosing the physician who is injecting medication into her eyes. I truly hope someone from patient relations or clinic leadership will review this situation and reconsider. I am giving two stars instead of one because there is a front desk gentleman who has always been very kind to my mother and has helped put her at ease several times. Unfortunately this situation is clearly outside of his control, but his kindness has not gone unnoticed.

April 12, 2022, Dr. Michael Chappell, with the Moyes Eye Center in Lee's Summit, performed what…read moreshould have been a routine removal of a chalazion on my eyelid. However, when he attempted to inject lidocaine into my eyelid before the procedure, he injected the lidocaine into my left eye. The lidocaine included ingredients toxic to my eye, leading to excruciating pain, permanent eye damage, and disfigurement. As you can see by the attached picture, my eye is permanently disfigured. I was only 34 years old at the time of the incident, and it has caused immeasurable distress in my life. To make things worse, neither Dr. Chappell nor his employer, Moyes Eye Center, have taken any responsibility for their actions, despite Dr. Chappell admitting this under oath during his deposition: Q. Are you aware that one of the allegations in this case is that you inadvertently injected Lidocaine into her eye? A. Yes. Q. Are you able to rule out that that occurred during the procedure? ** A. I cannot rule it out. ** A. There's a number of possible causes for her postoperative post-procedure course. Q. And I know you went through some of them with me, but my question for you is are you aware if the doctors at Moyes who were -- who saw Ms. Dehnert in 2022, if you all were able to reach a consensus about the cause of her postoperative issues? A. Through many discussions and many evaluations, we have possible intraocular injection of medication as the most likely cause, with a number of other possible causes. I have been forced to hire an attorney and this matter remains unresolved, with Dr. Chappell denying my claims and offering me no compensation for my injuries. I am a single mom to a young daughter, which makes the emotional and financial stress of this incident even worse.

Moyes Eye Center: I first went to Moyes in July for my yearly eye exam. I saw Dr. Stockwell. She…read morewas absolutely wonderful. She took the time explain what was going on with my eyes, answer my questions, and make recommendations. I later had a consultation with Dr. Kam, who was also amazing to work with. He was pleasant, thorough, and explained my need for cataract surgery. Everyone at Moyse was friendly, supportive, and professional. I highly recommend this business.