ABSOLUTELY TERRIBLE. Would not recommend this to my worst enemy. Fast internet and tv? More like…read moremake a fast trip to the phone to ask for a refund. The Wi-fi service was slow when we first got it installed, then after a while it was okay. The TV service on the other hand, sucks. They removed SO many channels and you had to "upgrade" to see the other channels. The only good things they have is the customer service, I'll give them that. (That's 2 stars).

My mother (at 96-years old) had a 25+ year account with Optimum…read more IMPORTANT: "Optimum" recently changed their name to "Sudden Link." They are the same company, so all the documented experiences below are valid for both companies. I returned to St. Joseph, MO (US) on sabatical from my 27-year long, full-time professorship in Europe to care for my mother as she is now in hospice. In addressing her finances, I found that her monthly fee for wifi + TV with Optimum was $301.oo -- EVERY MONTH! . We changed to United Fiber WHERE WE HAVE IDENTICAL SERVICE (including service for a wifi-equiped smart TV) for $28.30 per month. IMPORTANT: if you cancel Optimim one day past your billing cycle they STILL charge you the full monthly billing even AFTER they shut down your service. I.e.: We now must pay $301.oo for 2 days of ghastly service; they refuse to pro-rate billings). Additionally, the woman with whom I had to speak at Optimum in order to cancel the account (which took over two hours on the phone) argued with me, claiming that our monthly bill with United Fiber was too inexpensive and couldn't possibly be correct. When I suggested that she was mistaken, she spouted, "I am NEVER wrong!" (...wrong again). She was obstinant, insulant, and combative. The "b****" word is inappropriate, but in this instance, it is painfully correct. We ARE now paying $28.32 per month with United Fiber for identical service and everyone with United Fiber has been supportive, helpful, friendly, and they have NO set-up charges to run their fiber cables directly into your home. Optimum financially gouged an elderly woman--my mother--for years. Find ANY other provider, but given the limited options in St. Joseph, Misouri, I strongly suggest United Fiber.

very poor company . I only had internet for 6 months . I paid every month and after 6 months they…read moreshut it off after me paying $75 . Was suppose to have been $40 a month . They said I owed $138 even after paying the $75 and though I paid $45 the first month . $50 the second month, $60 the 3rd and $65 the 4th . $75 for the 5th and 6th . I called to see what was going on with my account and they literally tried Making me pay what I didn't owe just to look at my account . Then I told them to cancel it and then they started leaving me super rude messages . I still have it also . Called to compain about them calling me like that and got told I was just a spammer . avoid this company at all cost .

I have been to this store several times and was always taken care of promptly and by great people…read more I have been with T-Mobile for over 20 years and it just keeps getting better.

Yesterday we went in to add another line to our bill and we had Whitney B. She was absolutely…read moreamazing! She got us in and out super fast. She was also knowledgeable and every question we had she answered. We will definitely be back to that t-mobile for more awesome service!