Our Internet speeds rarely reach the published speeds and when they do they are not sustainable. I…read morehave called many times as have my neighbors but it still has not improved. Communication of outages is horrible as is the responsiveness of the technicians. If we had another option I would leave tomorrow.

Just very very bad service,I thought talking to SuddenLink was a pain but this is just…read moreridiculous,It gets fixed but who knows for how long? Day,Week,Month if I'm lucky then right back to nothing,I've switched back to SuddenLink and would say stay away from here if you can

My mother (at 96-years old) had a 25+ year account with Optimum…read more IMPORTANT: "Optimum" recently changed their name to "Sudden Link." They are the same company, so all the documented experiences below are valid for both companies. I returned to St. Joseph, MO (US) on sabatical from my 27-year long, full-time professorship in Europe to care for my mother as she is now in hospice. In addressing her finances, I found that her monthly fee for wifi + TV with Optimum was $301.oo -- EVERY MONTH! . We changed to United Fiber WHERE WE HAVE IDENTICAL SERVICE (including service for a wifi-equiped smart TV) for $28.30 per month. IMPORTANT: if you cancel Optimim one day past your billing cycle they STILL charge you the full monthly billing even AFTER they shut down your service. I.e.: We now must pay $301.oo for 2 days of ghastly service; they refuse to pro-rate billings). Additionally, the woman with whom I had to speak at Optimum in order to cancel the account (which took over two hours on the phone) argued with me, claiming that our monthly bill with United Fiber was too inexpensive and couldn't possibly be correct. When I suggested that she was mistaken, she spouted, "I am NEVER wrong!" (...wrong again). She was obstinant, insulant, and combative. The "b****" word is inappropriate, but in this instance, it is painfully correct. We ARE now paying $28.32 per month with United Fiber for identical service and everyone with United Fiber has been supportive, helpful, friendly, and they have NO set-up charges to run their fiber cables directly into your home. Optimum financially gouged an elderly woman--my mother--for years. Find ANY other provider, but given the limited options in St. Joseph, Misouri, I strongly suggest United Fiber.

By far the worst option. The internet service they provide is constantly going out for "updates and…read moreimprovements," yet nothing ever Improves. The cherry on top is the internet outside of the outages is the slowest I've seen for the price.

I have never been treated so poorly. The people here are never on time, they yell at their…read morecustomers, and they refuse to explain the fees they keep adding to each increasing bill. These are extremely rude people. Please go somewhere else and if you are a woman, bring a friend. The male who works here won't hesitate to yell and intimidate you.

United fiber contractors do not call 1-800-dig-'rite. They take shortcuts thru private property,…read moredamage water and sewer lines, and bury cable in unstable ground. Homeowners usually have to pay to fix the problems.

From the owner: United Fiber provides you with Fiber Fast Internet! We are a local reliable high-speed Internet, TV…read more& Phone for the Northwest Missouri area.

Caveat emptor or buyer beware. Customer Disservice is the…read moremost appropriate description. the AT&T merger took this company right into the crapper. Overpriced & deceptive marketing. Stay with cable or streaming.

I was a loyal Directv customer for 15 years. Then...here comes AT&T, a questionable organization,…read morewanting to charge for service visits and the man upstairs forbid that they comp you a premium package to accommodate their customer for the lack of Time Warner Sports Net and the Dodgers like the original DTV would. Then after much complaints on my part...they shut me down telling me I owe $10,000 for an illegal connection at a business location. WT@. After they figured out...duh...wrong guy..everything's OK now. Yeah right. Got Frontier it's OK still dial up the old DTV channels but I'll survive...customers survive. CRAP COMPANIES DON'T! Avoid AT&T. It is not the original DTV.