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    AT&T Store

    5.0 (3 reviews)
    Open 10:00 am - 7:00 pm
    Updated over 3 months ago

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    Altice Mobile - Altice promised a confirmation of cancellation that never came

    Altice Mobile

    1.0(4 reviews)
    1.2 mi

    Do NOT Switch to Altice Mobile I asked to cancel my service…read moreon 3/20 after 2 days on the phone with support technicians (from a call center in India) who were unable to port my old number over. I spent hours on the phone, was repeatedly rerouted to the wrong departments and finally asked to cancel my service. This apparently was also not able to be handled by the customer representatives as I was billed today, March 31, for service I have never used. Now I am in a chat with a representative who appears unable to handle, once again, my request to cancel my service and refund for services not used. It is not worth $30 per month if customer service is incompetent.

    Suddenlink pushed Altice Mobile on my elderly parents as part of a trial of a packaged deal. My…read moreparents tried to cancel Altice but they still charged my parents so I tried to help. I've never seen such a ridiculous process and I'm still not sure it's resolved. My parents were asked for every number on the original receipt then told the account didn't exist and that they had to come into the store. They already went to the store to cancel a month earlier and the store said they couldn't help. Pic 1 is the agent not being able to find the account until dad offered to send a pic of the original receipt. Miraculously the account was found. Next, (pic 2) is an email confirmation of cancellation promised that never arrived. In Pic 3, is the required cancellation number that was supposed to come in the email that never arrived. Notice the number of zeros followed by other numbers. It's been three days and there's still no email confirmation. Unbelievable!

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    Altice Mobile - After being asked for address, email, confirmation and pin numbers and every else, my dad offered to send a pic of the original receipt.

    After being asked for address, email, confirmation and pin numbers and every else, my dad offered to send a pic of the original receipt.

    Altice Mobile - Finally the confirmation number (still no email) notice the number of zeros.

    See all

    Finally the confirmation number (still no email) notice the number of zeros.

    Best Buy - St Joseph

    Best Buy - St Joseph

    2.6(13 reviews)
    4.7 mi
    $$$

    I ordered items that needed to be installed on my car. I made the appointment for installation a…read morelittle farther out than usual because of the item availability being long enough that it conflicted with a trip. The salesperson assured me that the items would be there, ready to install on the appropriate day. They were sent back because I didn't pick them up (while out of town per my previous conversation with the store). I'm not allowed to call the store, which I would have done quickly enough to have them hold the items, because they don't allow calls directly into stores. No one in customer service seemed interested in helping fix the problem that they caused. I was on the phone for over two hours with people who weren't focused on customer service at all. It was the worst customer service experience I have ever had.

    If I could give negative stars I would but have to at least have to give one to post this. Went in…read moreto try an get my Garmin updated. I know for a fact that they can, done it before in Indiana. I'm a driver and a military veteran. The smart Ass at the customer service said they can't, or won't maybe the case. Was very rude, anyway sitting in their lot bouncing their wifi to try and do it myself. In Indy all I had to do was drop it off and came back about an hour later to pay for it and pick it up no problem. Funny the it person there said I could get it done at any best buy......SMDH

    AT&T Store - mobilephones - Updated May 2026

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