I highly recommend this septic system company. Last November I had sewage seeping out the cover of…read morethe system and thought I was looking at a disaster.. and for a system that had just passed title V about three months earlier! They came out that day and found that the only issue was a clogged filter which they took care of right away. They could have easily duped me into thinking that I needed my septic system pumped and make much more money off of me, but they were totally honest and wonderful. I contacted them today for their annual filter cleaning program and the call had reminded me that I had intended to put up this very appreciative evaluation.

How about zero stars? Dishonest, rude and unprofessional…read more Came out last year and pumped our tank. Within several months, sewerage is backing into the house. This has never happened in 20 years. They came out again and said the filter is clogged. Charge another $290 plus another $125 service fee. I never agreed to pay these fees and they never disclosed that they would charge again. When I tried to have a conversation with them, they said it's normal to have a system serviced every few months, that I must be clogging the toilet, and that they would come back and dump raw sewerage on my lawn! Great folks!

When you need work on your septic, no matter what, it is the worsts news. We have a partial failure…read moreon our Title V and needed it repaired. David and his crew did an amazing job as if he wasn't even here. He left it better than it looked when he showed up. Had to put in a new distribution box, replace the main cover, pump both tanks and fill in the gray water tank and it is amazing.

We needed a quick turnaround for a Title 5 Inspection, Todd and his team came through for us!…read moreExceptional communication and professionalism. They even seeded the grass after they were finished! Todd was truly a joy to deal with, we will be a Bateson customer from now on! Great local company.

I had a gas leak coming into the house. Jeremy was here in 10 minutes (before the Eversource Gas…read morerep had left.) He immeditely diagnosed the problem (not a joint, but a corroded pipe coming into the house) and fixed it. I can't say enough about the speed, efficiency, and professionalism of Jeremy. The "& Son" on the truck should be much larger!

I lease a water heater and it went on friday. The leasing company sent the service request to…read moreGiard. I got a call saturday afternoon they would come Monday, When I pushed to have it sooner, with lots of tone, he told me IT WAS THE WEEKEND. He then said they couldn't get my type of water heater. So no hot water, all weekend. They came today (Monday), after he installed it he asked me to sign. I said, the water is not hot yet, so how do I know it works before I sign. (Don't people want to know things work before they sign?) His response was "you will sign or I will make SURE it doesn't work." Reluctantly, I signed. Also, they drained the old one. There was already water there from the leaking but they left it much worse than it was. I would think a plumbing company would shop vac their mess up? Not a great experience. Seems others have had a good experience given their comments.

On Aug. 31, 2024 I called and left a voice mail message for John Zanni Pumping. On Sep. 3 I…read morecalled and left another voice mail message. Today is Sep. 9 and no one has returned my call. However, I called John's Pumping Service, 781-953-2720, left a voice mail message, and the owner called right back and scheduled a pump-out immediately.

In my opinion the best septic company there is. So incredibly responsive and knowledgeable!read more

great work we hired out our mulch edging to them and we are very satisfied. They were professional…read moretimely and worked so hard to make our yard look amazing! I highly recommend them

Edgar landscape and construction replace my old worn out wooden picket fence. Edgar and his crew…read morewere courteous and professional. Did a great job removing old fence and disposing it and installing new one. When calling for estimates, others either did not answer phone or never showed up when they said they would. I Would highly recommend this company.

Junior was at my apartment today. And you should give him a raise. Professional, thorough,…read moredetermined. Would not give up to a stubborn bolt or impossible to reach places. He is truly an asset to your company. He did not give up until he found the source of the clog. I will recommend your company. Him specifically to anyone who has a drain issue. Keep up the good work Junior.

Horrible service by horrible technicians. Called them over for annual septic tank inspection we had…read moreMark come over. He told us that we needed to call a plumber to get "access". We called the the plumber and tried to explain but he could not understand. We asked Mark to explain the situation and he said he needed to leave and did not have time to talk to plumber. All we wanted was him to explain the situation to plumber so that we can fix it but he just drove away. Extremely disappointed. Will recommend every one to stay away.

Contacted Drains by James after my handheld drill-powered snake got stuck in a tub drain. We…read morescheduled an appointment for the next morning. The tech, Roger, was EXCELLENT. He was right on time and very personable. It was clear that he was very experienced and he was able to retrieve the snake in short order, avoiding access through the kitchen drywall ceiling below. If you have an issue with a drain I would highly recommend that you contact Drains by James.

Great experience with Drains by James for a frozen sewer line. The front office was helpful in…read moregetting an emergency repair setup for me. While the fix could not be completed on the emergency call as more specialized equipment was needed, they promptly returned to complete the job. "Say" and the rest of the crew were polite, professional and got the job done. Highly recommended.

Matt does a great job…read more A single man shop, he came highly recommended. I had been using a family friend for decades. He was good, but I just couldn't reach him lately. Matt came during the height of Covid. He was able to replace all of my outdoor light fixtures for a very reasonable price. Great work, worked quickly, couldn't have done a better job. We look forward to having him back to do more work here. So glad we found him. You can't go wrong giving him a call.

Matt is simply a first class electrician and person. I had a panel box problem and when I called,…read morehe responded quickly , came to my house and fixed the problem. I would recommend him highly.