Russ is one of a kind, a true gentleman. When you call Quality Sewer & Drain you get answers…read morequickly, there is no run around with Russ, if he says he will be there, he will be. His knowledge and experience are broad and valuable. He can see the BIG picture which helps save money, time and aggravation. The value added through the incredible service and unparalleled attention to detail from Russ, and Quality Sewer & Drain have saved me time and time again. Before you dig, snake, jet, camera, or call anyone else, CALL Russ! You will not be disappointed.

Quality Sewer & Drain had come out a few weeks back to clear a blockage that the 'we do everything…read moreguys' couldn't clear or even diagnose properly ultimately saving me thousands of dollars. You read that right. Thousands. On Quality's recommendation --- I had Russ and his crew come back & install an outside 'clean out' to facilitate any future issues. Not a small job for sure ... but again Quality did a great job at a very fair price. I found Quality Sewer & Drain by accident (truck graphics are effective) and I'm so glad I did. Russ & Tito are the best. I'll never call anyone else.

It stinks when your drains clog. Literally. Who do you call when you're in a panic? Take a deep…read morebreath (outside your home) and dial this company. The calm receptionist arranged for Chris to get to my house within hours, and he showed up on time! Chris is the kind of guy you want in an emergency. He's fast, thorough and even looked at something unrelated to the drain clog (my broken sink plug) and actually showed me how easy it would be to fix it. The price was reasonable. If God forbid this happens again, I'll call them again. Update: I had to call them again! Arghhh! Chris Campbell arrived in an hour and spent two hours removing roots. My partner said that he's never had such a professional, clean and friendly service guy as Chris. That's quite a compliment. Chris is gone out on his own, though Preventative refer business to him and vice versa. His new business number: 978.922.3274.

Jon is awesome! I called Preventative about a septic question and within 15 minutes Jon was in my…read moreyard walking me through each step to help me understand what was going on. A quick fix and he was on his way. This is why I support local businesses whenever possible! Thank you.

These guys are the best. Had a main sewer line blockage shortly after wife being in hospital and…read morehouse company due soon. Panic! They sent a pleasant, personable tech to my house within hours and solved the problem. If you ever have a drain emergency these folks will address it in a competent, thoroughly professional manner.

I had clogged kitchen sink and contacted them on Monday night, they quickly responded with an…read moreestimate. They also gave me multiple availabilities for the next day. The technician Santo came and fixed the clogged kitchen sink drain. It was deeper clog so he used a long snake and made sure the pipe to the main drain was unclogged. He also gave me tips to prevent the same thing happening again. I would use them again in the future.

Rapid Flow was able to come and save the day on Saturday when my house trap was clogged and water…read morewasn't draining. They picked up the phone, got me in touch with service person, arrived in window they gave me, unclogged and cleaned pipes, and cleaned up and left. It's wasn't inexpensive, but I think the rate is reasonable for weekend service. I think I would've paid just about anything anyway. It was a nasty mess... I tried several local plumbers first but didn't have success getting them over to the house. I hope never to deal with such issue, but I know exactly who to call first.

Service, Quality and professional these guys are great, they respond quickly and do the job right…read more would use them again. They know what they're doing and it'll get done right first time.

Did not put cover in correctly creating a safety hazard and left significant amount of sledge on…read moreLawn well away from cover. no response from office

I have never written a bad review. This is a factual complaint of the treatment from the office…read morestaff member. In August of 2024 my neighbor and I needed to find a new Septic Service, Jason Elliott was recommended. Our appointment was for Sept 16, 2024 for the 2 of us. The first week of September both appointments were canceled. When I called to cancel, before I got the other street # out of my mouth, the woman in the office quickly asked me if I was canceling #5 as well. I said yes both of us. she also asked why and I replied the cost. On 9/16/24 Jason Elliott septic went to #5, no one was home, left a bill in the mailbox for $385. This "500" gallon tank was jus done on August 27th, 2024! The serviceman should have noticed the empty septic tank and checked in with the office to verify the address. When the owner of #5 and myself called more than once, a second bill was mailed out within a week. On my second call to the office I calmly stated the FACT that I was asked if #5 was also being cancelled.....the woman in the office HUNG UP ON ME! I was in customer for over 40 years and this is not how you make long time customers.... I hope the owner of this company sees this review and questions it. BE CAREFUL IF YOU HAVE TO CANCEL!

On Aug. 31, 2024 I called and left a voice mail message for John Zanni Pumping. On Sep. 3 I…read morecalled and left another voice mail message. Today is Sep. 9 and no one has returned my call. However, I called John's Pumping Service, 781-953-2720, left a voice mail message, and the owner called right back and scheduled a pump-out immediately.

In my opinion the best septic company there is. So incredibly responsive and knowledgeable!read more

Called Cranney for a clogged kitchen sink and they were here within an hour! Amazing!!! Both Cris…read moreand Angel were fantastic explaining our issue, clearing the drain and then recommending how we can maintain the pipes to keep them from clogging. Great service and wonderful servicemen! Thanks Cranney!

**SCAM ALERT PLEASE READ*** It has come to my attention that the technicians of Cranney's LIKELY…read moreGET A COMMISSION off their sales. Please keep this in mind and consider a second opinion if they give you a large quote. This is my story: My elderly mother contacted me in a panic after she had a technician named Ryder come to her house to check/clean her heating system. Somewhere in the process, he told her that her entire heating system needed to be replaced and would roughly cost her $15,000...AND he gave her a DEADLINE of 3pm that day to get back to him or that price would change. Please note that her heating system works and is not broken. I decided to contact Cranney's on my own and ask one simple question: "Do your technicians get a commission on their sales?" I was placed on hold so the operator could consult the manager. When she returned, I was told the manager was at lunch and would call me back. I then asked for an assistant manager or someone else that might have the answer. She then asked "What is this in regards to?" (I am not sure why she asked that again, as I only asked that one question). Sensing the defensiveness in her voice, I decided to tell her that I wanted my technician to receive a commission because "he did a wonderful job". She sounded relieved and more willing to seek out an answer. She put me on hold again. When she returned she told me that she could "not disclose that information"...this was enough for me. If a technician charges 15K for a job and gets 5% commission, that's a $750 addition to his paycheck. Please keep in mind I never got an official answer, however if the answer was "no" then it would've been simple. Offering commission on services like this without guardrails, is a corrupt incentive for technicians with no integrity and an easy way to con old women into spending money they don't have on something they don't need. Not to mention the coercion technique used causing unnecessary panic by telling her that a decision needs to be made TODAY...or else. Also, you should know that the manager never called me back. I have no interest in telling them how to operate, I can only offer my experience with the hope that the consumer is better informed. Please consider a second opinion when using their services.

John was on time, polite, knowledgeable and he got the job done. His advice for septic treatments…read morewas very informative and his referrals for improvement of my system were well taken. I would totally recommend this service!

These guys are awesome !! Mike was able to get a a guy out (John) the next morning after I…read morereported my issue and get my sewer pump chamber cleaned out. John was friendly and efficient and did an excellent job. Mike also had a recommendation for a repair company for the the sewer pump (Hall Pump) who are also an excellent company. I got my problem fixed in less than 24 hours after I first had the issue. Great Service !! Highly Recommend !!