Contacted Drains by James after my handheld drill-powered snake got stuck in a tub drain. We…read morescheduled an appointment for the next morning. The tech, Roger, was EXCELLENT. He was right on time and very personable. It was clear that he was very experienced and he was able to retrieve the snake in short order, avoiding access through the kitchen drywall ceiling below. If you have an issue with a drain I would highly recommend that you contact Drains by James.

Great experience with Drains by James for a frozen sewer line. The front office was helpful in…read moregetting an emergency repair setup for me. While the fix could not be completed on the emergency call as more specialized equipment was needed, they promptly returned to complete the job. "Say" and the rest of the crew were polite, professional and got the job done. Highly recommended.

When you need work on your septic, no matter what, it is the worsts news. We have a partial failure…read moreon our Title V and needed it repaired. David and his crew did an amazing job as if he wasn't even here. He left it better than it looked when he showed up. Had to put in a new distribution box, replace the main cover, pump both tanks and fill in the gray water tank and it is amazing.

We needed a quick turnaround for a Title 5 Inspection, Todd and his team came through for us!…read moreExceptional communication and professionalism. They even seeded the grass after they were finished! Todd was truly a joy to deal with, we will be a Bateson customer from now on! Great local company.

Service, Quality and professional these guys are great, they respond quickly and do the job right…read more would use them again. They know what they're doing and it'll get done right first time.

Rapid Flow was able to come and save the day on Saturday when my house trap was clogged and water…read morewasn't draining. They picked up the phone, got me in touch with service person, arrived in window they gave me, unclogged and cleaned pipes, and cleaned up and left. It's wasn't inexpensive, but I think the rate is reasonable for weekend service. I think I would've paid just about anything anyway. It was a nasty mess... I tried several local plumbers first but didn't have success getting them over to the house. I hope never to deal with such issue, but I know exactly who to call first.

Greg was a pleasure to work with, he replaced a sewer pipe in our 125 year home…read more This was a big job that other plumbers simply didn't want to do. He handled it professionally, explaining everything he did. Greg and his team are very hard workers and would highly recommend them.

Best plumbing service ever! Provided service same day of call and was very thorough with his work…read more Provided great customer service took time to answer questions. Have recommended Greg to my friends!

Although KP Drains responded to my request within a short period of time, they are EXTREMELY…read moreEXPENSIVE. $275 for the first drain, $75 for each additional. The two drains I had cleared were done within one hour. Calling the company to ask for a reconsideration on the bill, gave me a polite response, but no adjustment.

I hired KP Drains to clear a kitchen sink clog. While they cleared that line, their work…read moreimmediately caused a secondary, severe backup in my bathroom - a problem that did not exist before they arrived. Instead of taking responsibility for the shifted blockage, the technician told me he couldn't fix it and advised me to hire an outside plumber. I followed his advice and had to pay a local Watertown plumber $300 in cash for an emergency visit to fix the mess KP Drains left behind. When I reached out to discuss a fair adjustment to the $215 invoice, the office was aggressive, threatened me with collections, and made up details about the second plumber's work that I never even provided. They are refusing to acknowledge the clear link between their work and the immediate secondary failure. Extremely disappointed in the lack of accountability and the high-pressure collection tactics for an incomplete job. I offered to pay 50% as a good-faith settlement, which they have so far ignored. Prospective customers should be aware of their "not our fault" policy if things go wrong.

Professional and knowledgeable. Would call them every time. They also do Title V Inspections.read more

Jon is awesome! I called Preventative about a septic question and within 15 minutes Jon was in my…read moreyard walking me through each step to help me understand what was going on. A quick fix and he was on his way. This is why I support local businesses whenever possible! Thank you.

Junior was at my apartment today. And you should give him a raise. Professional, thorough,…read moredetermined. Would not give up to a stubborn bolt or impossible to reach places. He is truly an asset to your company. He did not give up until he found the source of the clog. I will recommend your company. Him specifically to anyone who has a drain issue. Keep up the good work Junior.

Horrible service by horrible technicians. Called them over for annual septic tank inspection we had…read moreMark come over. He told us that we needed to call a plumber to get "access". We called the the plumber and tried to explain but he could not understand. We asked Mark to explain the situation and he said he needed to leave and did not have time to talk to plumber. All we wanted was him to explain the situation to plumber so that we can fix it but he just drove away. Extremely disappointed. Will recommend every one to stay away.

We were really apprehensive with recurring sewer-line problems in the 150-foot run from our house…read moreto the city sewer line. Knowing you've got a major problem 6 or 7 feet underground is worrisome. Not knowing exactly what was wrong added to the angst of knowing you could have a sewage backup in the cellar at any time without warning. Several expensive visits from Roto-Rooter to fix past backups proved to be only temporary solutions. The Roto-Rooter people said "there's something about 90 feet out there and we don't know what it is." They'd put a camera out in the line but it didn't give an answer--much like trying to scuba dive in murky water. Henry Richard Sr. & Jr. came highly recommended via word-of-mouth and proved to be an amazing team in locating the problem, then excavating, repairing it, and cleaning up after the job. The capability and "can-do" attitude they bring to a job is infectious. It turns out someone thought it would be a good idea to construct a manhole/sewer turret under our driveway when the house was built 30-plus years ago. It could have been to hook up a second home on the property to the sewer or been the creation of a city inspector giving the contractors a tough time. No one knows or remembers, and the second home never was built on the lot. Anyway, the sewer pipe from the house ended at one side of the manhole cistern. Effluent ran across the bottom and out the other side into the continuation of the pipe. The repair came down to digging down 3 feet, opening up the manhole (covered by a large metal plate) and facing a choice: 1. doing a cleanout (roots and solid cement-like crud) which certainly would have bought us some years of good service but eventually coming back to the problem situation or 2. digging out the manhole and replacing it with a solid PVC pipe with a cleanout pipe coming to the surface (in a garden area) to permanently solve the situation. Opting for the latter was a no-brainer since we were paying a two-hour minimum anyway. Young Henry truly is a maestro at the excavator's controls. working deftly in a congested area, finding the problem, offering the best solution and having everything back together in 5 hours. We felt they did a major job at a reasonable price, gave us good advice, and reassured us that the problem was solved permanently. In researching solutions, we'd been told that adding a third cleanout might be a wise idea. Henry said, "I'm in business to make money, but you just don't need it." I'm not in the habit of writing reviews, but these guys were up-front, fair, and did a great job. Their motto is "If it's round and in the ground, we can fix it." We agree.