After a trip to the strip location of Mancini's bread, I made the trip next door to Wholey's. I have to admit that it was chaotic. There are 2 doors with a rope seperating the entrances.
I did not realize until I got inside that I had entered the wrong door. I was on the retail side. When you're in a wheelchair, it isn't easy to go under or around to get in the right line.
I've heard about the fish sandwiches for a while now, and have wanted to try one for myself. I ordered the cod sandwich, which is listed as 1/2 pound. I will admit that watching them prepare my sandwich gave me some confidence.
The guy assembling the sandwiches is fast and weighs the fish pretty efficiently. I have no doubt that you get your money's worth, since it feels like if the weight is close, even if it goes a bit over, he puts it together for you immediately. In a place this busy, it seems like it would be inefficient to trim to exact measurements.
It becomes better to keep the line moving.
Being a first time visitor, it can be easy to get lost in the confusion. Some of the people there just expect you to know the workings of the store. The ambiance is geared more toward speed and efficiency than customer service.
Just as an example, I didn't know that there was a dining area upstairs. Not that I could have made it up there in a chair, but nothing I saw indicated there was a dine in option. In fact, I never saw or was offered any condiments for my sandwich.
In truth, I planned to take my purchase home, so for me, it wasn't as big a deal. Still, I saw nothing in the way of tartar sauce, cocktail sauce, cheese options or any vegetable choices, such as lettuce, tomato, onion or pickles. I got a plain sandwich on a Mancini's roll.
Keep in mind that I had contact with 3 different people on my way through.
The first is the one that takes your order and they expect you to know what and how to order. Then you move on to the fryer , where one person tosses battered fish in the hot oil while another assembles your sandwich. The third person is the cashier who demands 2 receipts in order to take your payment.
The truth is that if any one of these people slowed down a hair, they'd probably double their sales.
They could suggest additional items and tell customers about the upstairs dining area. They could educate customers on where to find condiments. There are a couple of coolers you pass along the way that hold drinks and some other items.
You are pushed along by the tight lines, so you may not have long to check things out.
I spent a little time wandering around after getting my sandwich and found the retail area well stocked, if a little difficult to manuever. The retail area is actually split into 2 different sides, with 1 side being about 90% seafood and the other set up like a typical grocery store. There is some crossover and I'd have to spend some more time there to discover all of the nooks.
I was there on the weekend, so I suspect I could have a better experience during a weekday. If I find that it is easier to mnavigate or that I get any level of better service, I'll be sure to update this review. All in all, the sandwich was good and a good value.
Everything else could have easily been made better with a little care.
Some training would go a long way. read more