Very professional. Got back with me very quickly. Very flexible. Except all forms of payment…read more Overall recommend.

They were very prompt and reasonably priced. They arrived within the expected time frame. I am…read moreimpressed with their service and would recommend them.​

"Battery died completely and wouldn't hold a jump charge, so a full replacement was needed on…read morelocation. Trouble Free Towing sent a technician who arrived with replacement options suited to my vehicle's specifications. He tested the old battery first to confirm it was beyond recovery before recommending a replacement, which I appreciated rather than just being sold one immediately. The installation was clean, terminals were secured properly, and he ran a check on the charging system before leaving to make sure everything was reading correctly. The price for the battery and service was explained before any work started. For an on-site battery replacement, the technician's approach was thorough and the outcome was exactly what was needed."

Horrible customer service, he had me wait over an hour, than said "fuck you" & never towed my…read morevehicle out as promised

We needed our auto towed on a Sunday morning from the impoundment lot. We found his number on the…read morewall - and called. He answered and picked up our car 30 minutes later, and towed it across town to our mechanic. Very reasonable price and professional service.

Prompt professional service, and reasonable rates. Jeff was very helpful when wife was stranded…read more Central office has real-time tracking, so can let you know how close their truck is to you. Highly recommend!

Needed a tow on a Saturday and they were able To help and do…read moreit very fast....only had to wait 30 min

I had them tow my car 21 miles,charged me 309 dollars,they were a mix up on my part about AAA,so my…read moremistake about that,but still to charge that amount,for 21 miles of service is terrible,and yes they arrived fast my car broke down in franklin,the driver told me that he was already in franklin,that he lived in franklin,but the bottom line is 309,for 21 miles is terrible

Very respectful, kind and polite resourceful as well even though I didn't use their service that…read moreday, they treated me with kindness and dignity and later on, I found my car keys to my truck. I'm so happy.

wonderful service. communication was fantastic from pickup…read moreto drop off. payment was very easy.

The Ramirez towing, came out today , and pulled my class a Camelot Monaco 38' motor home. Out of…read morethe mud, I was at an Rv park in Butler Ohio, that got flooded, I tried to move my Rv, and it sunk in the mud. The dater, son team , was successful in freeing my Rv. They are an unbelievable team, my batteries were dead they jumped it got it started. Also after they were done , the Rv stoped running, I called them. And they came back and helped me . I highly recommend recommended this team. They are very helpful. And they are very proficient. in there work. I'm completely satisfied with the job they did. Thank you again to the Ramirez team

You just had a tow truck driver in a residential area on the street. There were no cones or…read moreanything there and we went to try to go around. There was a winch on the road, but there was no indication that there was anything else going on. The tow truck driver was rude and argumentative. We were just trying to get home. I would not recommend these people. They should've put some cones out or something so people knew that was unsafe to go in that area.

absolutely the kindest man. made sure to let me in to see my wrecked car right before they closed,…read moretook my license plate off without me even needing to ask, and could tell i was sad about my accident but still stayed positive. not to mention, they responded insanely fast after i was in a bad accident. if i could give more than 5 stars i would

A $337.30 tone deaf and upsetting experience this morning, for a 5 mile tow. Sherry is racist,…read moreprice gauges, and makes up payment policies. Maddie does not know her job and simply offers a fake apology. The operator last night was threatening, rude, a liar, and dismissive. $95.00 admin fee, $242.00 tow from Florence to Erlanger, and a 5% processing fee (even though some was paid in cash). The operator towed from a parking lot last night at 1am. While towing, an employee that was parked in an incorrect spot, the operator was threatening, rude, and dismissive. The operator while carrying a gun on his side talked down to an employee who was just trying to gather information and process what was happening. When asking basis questions of how much, where to go, and when can I come pick it up, the operator made comments like, "Get away from the car or I have the right to defend myself." "And this car is mine, until you pay for it." Told the employee it would be $100. Call the customer service this morning and Maddie answers the phone. She does not know what she is allowed and not allowed to do, when offering payment suggestions. Apologies for the operator but is unwilling to discount the outrageous amount of money to compensate for the operator's rudeness. Lastly would not provide the name of the operator to report him for threatening behavior with a firearm. After dealing with an operator and customer service representative, Sherry spoke as the manager on-site to see if grace could be given for the situation at hand. Her idea of grace is waiving a storage fee (the vehicle was there for less than 6 hours) and allowing someone other than the owner of the vehicle to make a payment. She threatens to charge storage if we cannot pay in full today, does not apologize for her operator's behavior, and falsely claims the owner of the vehicle is the only person that can pay for discharging the vehicle, with the owner there giving consent. It is upsetting when you have your car towed for something you know you did wrong. However, Smith Towing had the option to be transparent, polite, knowledgeable, and customer friendly and choose to do the opposite of all 4 qualities. I will be calling the police to ensure all the operators have concealed carry permits and I will be suggesting Jabil/Crane use a different tow truck company in the future. Do not provide this company with another opportunity to treat people's car like a ransom.

very Rude customer service, lost the keys to a car they didn't even tow, they were all clearly on…read morethe same key chain, apparently they "lost" the most expensive one. I would not recommend this place to anyone, they work for the county and do not care about your property. 0/10 I wouldn't even rate them that's how bad they are.