Horrible customer service, he had me wait over an hour, than said "fuck you" & never towed my…read morevehicle out as promised

We needed our auto towed on a Sunday morning from the impoundment lot. We found his number on the…read morewall - and called. He answered and picked up our car 30 minutes later, and towed it across town to our mechanic. Very reasonable price and professional service.

Prompt professional service, and reasonable rates. Jeff was very helpful when wife was stranded…read more Central office has real-time tracking, so can let you know how close their truck is to you. Highly recommend!

Needed a tow on a Saturday and they were able To help and do…read moreit very fast....only had to wait 30 min

A $337.30 tone deaf and upsetting experience this morning, for a 5 mile tow. Sherry is racist,…read moreprice gauges, and makes up payment policies. Maddie does not know her job and simply offers a fake apology. The operator last night was threatening, rude, a liar, and dismissive. $95.00 admin fee, $242.00 tow from Florence to Erlanger, and a 5% processing fee (even though some was paid in cash). The operator towed from a parking lot last night at 1am. While towing, an employee that was parked in an incorrect spot, the operator was threatening, rude, and dismissive. The operator while carrying a gun on his side talked down to an employee who was just trying to gather information and process what was happening. When asking basis questions of how much, where to go, and when can I come pick it up, the operator made comments like, "Get away from the car or I have the right to defend myself." "And this car is mine, until you pay for it." Told the employee it would be $100. Call the customer service this morning and Maddie answers the phone. She does not know what she is allowed and not allowed to do, when offering payment suggestions. Apologies for the operator but is unwilling to discount the outrageous amount of money to compensate for the operator's rudeness. Lastly would not provide the name of the operator to report him for threatening behavior with a firearm. After dealing with an operator and customer service representative, Sherry spoke as the manager on-site to see if grace could be given for the situation at hand. Her idea of grace is waiving a storage fee (the vehicle was there for less than 6 hours) and allowing someone other than the owner of the vehicle to make a payment. She threatens to charge storage if we cannot pay in full today, does not apologize for her operator's behavior, and falsely claims the owner of the vehicle is the only person that can pay for discharging the vehicle, with the owner there giving consent. It is upsetting when you have your car towed for something you know you did wrong. However, Smith Towing had the option to be transparent, polite, knowledgeable, and customer friendly and choose to do the opposite of all 4 qualities. I will be calling the police to ensure all the operators have concealed carry permits and I will be suggesting Jabil/Crane use a different tow truck company in the future. Do not provide this company with another opportunity to treat people's car like a ransom.

very Rude customer service, lost the keys to a car they didn't even tow, they were all clearly on…read morethe same key chain, apparently they "lost" the most expensive one. I would not recommend this place to anyone, they work for the county and do not care about your property. 0/10 I wouldn't even rate them that's how bad they are.

As a woman shopping for a used car, it is unfortunately rare to find someone in the automotive…read moreworld who makes you feel like you can trust them and who speaks to you with respect rather than being condescending. I wasn't ultimately able to go through with the PPI because I decided not to purchase the car, but I was so impressed with my experience that I wanted to leave a review anyway. He took the time to thoroughly explain everything his inspection would cover, and it was far more comprehensive than any other PPI I've had done or looked into during my car search. And the price was good for all it offered. When I told him I wasn't going through with the purchase after all, he couldn't have been kinder...he actually encouraged me not to let anyone pressure me into buying a car or paying a price I wasn't completely comfortable with. That told me everything I needed to know about his character. He's a genuinely stand-up guy, and if I find another car in his area, he will absolutely be the person I call for the inspection. I can't recommend him highly enough.

Disappointing pre-purchase inspection…read more I hired this mechanic for a pre-purchase inspection, and within 24 hours another shop found several major issues that were either missed or not communicated: Brakes were under 3mm and needed immediate replacement Front right headlight was not working and had condensation inside the lens, requiring a full assembly replacement All four tires showed dry rot The diagnostic codes he dismissed were tied directly to the failing headlight What concerned me most was that he later told me he knew the brakes were worn but didn't mention it during the inspection. That is a major safety issue and exactly the kind of information a buyer pays for. When I brought up the headlight, he insisted it "worked the day of inspection," even though it was not functioning when I drove the vehicle off the lot that same day. He also dismissed the tire findings by saying only two were bad and suggested the other shop was exaggerating, despite clear dry rot. I reached out privately to resolve everything before writing this review, but the concerns were not acknowledged or corrected. Because of these missed issues, I had unexpected and expensive repairs immediately after purchase. Unfortunately, the inspection was not thorough or reliable, and I cannot recommend this service.

I called a tow truck through roadside assistance, and MJ came out. He was efficient and friendly,…read moreand helped me get the base to my daughter's car seat out of my car. This was a stressful situation and he was very sweet.

these people are so rude and I do not recommend going service with them. The guy blocked my number…read moreand left without even getting my car and ignored the person trying to give him the keys. rude and ugly

"Battery died completely and wouldn't hold a jump charge, so a full replacement was needed on…read morelocation. Trouble Free Towing sent a technician who arrived with replacement options suited to my vehicle's specifications. He tested the old battery first to confirm it was beyond recovery before recommending a replacement, which I appreciated rather than just being sold one immediately. The installation was clean, terminals were secured properly, and he ran a check on the charging system before leaving to make sure everything was reading correctly. The price for the battery and service was explained before any work started. For an on-site battery replacement, the technician's approach was thorough and the outcome was exactly what was needed."

Would give a zero star if I could! Absolutely the worst car experience I have ever been through!…read moreSold me a damn Lemon after lying repeatedly to me about the issues! My fault for trusting a crooked man! DO NOT BUY A CAR FROM HERE!

I got my 2 serpentine belts and tension pulley done also with an oil change they were fast and…read moreefficient. Thanks again

If there was a negative number for a rating that's what I'd use. the absolute worst experience…read moreI've ever had. They lie, saying conversations never happened, knowing they hold something so valuable of yours in the possession. I'm fairly certain they hang up the phone after speaking with customers and laugh.

Earl's Towing came and picked my car up. They were on time, efficient, and pleasant, both on the…read morephone and in person. Noah, the driver who did the actual pickup, was friendly, congenial, and a pleasure to talk to. Would absolutely use them again.