My van got stuck on my driveway grass couldn't get out for several hours and I call every towing…read morethey were asking too much, and they give me couple of hours to get there until I called one way towing and driver name was Jacob didn't take more than 20 minutes showed up with sense of humor and got the job done in 5 minutes with lowest price. Hope no one get in trouble towing but if you do call these guys are the best. Thank you, one way towing, you guy are on my future towing list.

Called for a non critical tow. Good communication, fair price, and got to me on time. I would…read morerecommend.

A $337.30 tone deaf and upsetting experience this morning, for a 5 mile tow. Sherry is racist,…read moreprice gauges, and makes up payment policies. Maddie does not know her job and simply offers a fake apology. The operator last night was threatening, rude, a liar, and dismissive. $95.00 admin fee, $242.00 tow from Florence to Erlanger, and a 5% processing fee (even though some was paid in cash). The operator towed from a parking lot last night at 1am. While towing, an employee that was parked in an incorrect spot, the operator was threatening, rude, and dismissive. The operator while carrying a gun on his side talked down to an employee who was just trying to gather information and process what was happening. When asking basis questions of how much, where to go, and when can I come pick it up, the operator made comments like, "Get away from the car or I have the right to defend myself." "And this car is mine, until you pay for it." Told the employee it would be $100. Call the customer service this morning and Maddie answers the phone. She does not know what she is allowed and not allowed to do, when offering payment suggestions. Apologies for the operator but is unwilling to discount the outrageous amount of money to compensate for the operator's rudeness. Lastly would not provide the name of the operator to report him for threatening behavior with a firearm. After dealing with an operator and customer service representative, Sherry spoke as the manager on-site to see if grace could be given for the situation at hand. Her idea of grace is waiving a storage fee (the vehicle was there for less than 6 hours) and allowing someone other than the owner of the vehicle to make a payment. She threatens to charge storage if we cannot pay in full today, does not apologize for her operator's behavior, and falsely claims the owner of the vehicle is the only person that can pay for discharging the vehicle, with the owner there giving consent. It is upsetting when you have your car towed for something you know you did wrong. However, Smith Towing had the option to be transparent, polite, knowledgeable, and customer friendly and choose to do the opposite of all 4 qualities. I will be calling the police to ensure all the operators have concealed carry permits and I will be suggesting Jabil/Crane use a different tow truck company in the future. Do not provide this company with another opportunity to treat people's car like a ransom.

very Rude customer service, lost the keys to a car they didn't even tow, they were all clearly on…read morethe same key chain, apparently they "lost" the most expensive one. I would not recommend this place to anyone, they work for the county and do not care about your property. 0/10 I wouldn't even rate them that's how bad they are.

Prompt professional service, and reasonable rates. Jeff was very helpful when wife was stranded…read more Central office has real-time tracking, so can let you know how close their truck is to you. Highly recommend!

Needed a tow on a Saturday and they were able To help and do…read moreit very fast....only had to wait 30 min

Have taken my very old very beat up car there on several occasions. I'm chronically broke and…read morethey've been very helpful with prioritizing issues in order of safety and prevention of other issues. They are a small business and do not offer payment plans, so keep that in mind if you have a larger issue and are living pay-check-to-paycheck. Had them replace my sway bar a couple years ago, and had no problems with it since. Price was fair, comparable to what other mechanics were charging (someone else I knew had the same issue about a month prior so I had a good comparison). They also provided transportation home, and to pick up my car when it was finished. My one complaint is that they did miss a small oil leak on inspection, but my car had so many larger leaks and issues at the time that may have eclipsed the issue.

I gave Ernie's two chances and they failed me both times. The first thing I had done was a blend…read moredoor actuator and it didn't make it past a few months before messing up again. The second thing was a noise my car was making. I paid Ernie's $612 because they said it was my brakes. The sound was still there and I took it somewhere else for a bolt joint for $68. I am extremely upset I wasted my time and my money. And don't even get me started about it sitting there for 3 days without even a call that they even looked at it.

had my car towed a few weeks ago, the guy was really nice and it was super quick and easy!read more

Took my car in on April 7 they replaced the starter, brakes and calipers super nice lady I spoke to…read morewhen I called.They were pretty prompt getting my car fixed however, since I brought it home, it's been dripping something underneath the car. So I called today and the guy talked to me like I was an idiot, which I didn't appreciate and wanted to know if I had had my air-conditioning running. I'm not a moron I know that it drips, but in a completely different spot from what I'm dripping on my driveway where I've had to put kitty litter down to soak up whatever it is and FYI condensation evaporates AND won't leave a spot!! Needless to say, I will never go back there.

My car got hit while i was asleep and woke up and seen a nightmare. I called around and got…read morerecommended to go to Florence body and towing and Ali and the gang did a great job helping me out and giving me advice on how to go about things far as getting ahold of there insurance. They fixed the bumper on my car and it looks great. If you want great service and great work please go to them they do an awesome job. I highly recommend them!

Have used Florence Body and Frame recently on two occassions in last two years. One was repair fo…read moremy 2021 Lexus that had rear quarter damage. The second was on my classic Sky which was minor work. Service was very good both times. Work was top notch. Highly recommend.

I used them a couple of days ago for a wreck I was involved in. The Hamilton County Sheriff called…read moreand they were the one up on the rotation that showed up. The tow driver was polite, as was the office manager when I showed up yesterday to get some things from my vehicle, take off my license plates and take some pictures. My car was towed from there by my insurance company. So, that's the last of my interactions with them.

Extremely rude. They charged an outrageous price and added more charges that should not have been…read moreadded. Besides our bad experience, I've heard this is definitely common for this company. I don't recommend their services for anyone.

Our car broke down on 75N near Ft Mitchell. Driver kept us…read moreupdated and ETA, very quickly got car towed to mechanic with no issues. I appreciate it especially since it was after 8pm.

We needed a jump after a long vacation and these guys came incredibly quickly and got us up and…read morerunning. highly recommend.