Crooks. Towed car from a lot that we paid to park in. Claimed the spot was private (maybe so, but…read morevery poorly marked, if so) and requested cash to drop the car. Towed the car to the middle of nowhere private residence in Ryland, KY. Very shady company and bad people. DO NOT trust these crooks with your property.

The only good thing I have to say is that the towing fee was cheap, but it's probably only to avoid…read moreawful customer complaints from the unacceptable customer service. My friend was staying at my apartment in Cincinnati about a few weeks ago and had their car towed. I asked my apartment if they called him to come tow the car, and they said that they hadn't. We tried to call the tow company all night long with no reply and no report to the police (which is illegal in Kentucky - you are required to report a towed vehicle within two hours). The police told us that we should file a stolen vehicle report because we had no idea that their car had been towed due to no communication from Book A Hook - can you imagine spending all night in fear that your vehicle was stolen because the company never reported that they had towed your vehicle? We had been out until 11 (so the vehicle had been taken before that) and finally got a phone call from police at 4am saying that they had confirmed their vehicle being towed... 5 hours. The police were very helpful and NOT happy having to do this guy's job for him. We even tried to drive to the listed address and physically see the vehicle, which was actually just a residential property (and not the actual lot). If you are too busy or don't have time to communicate with your customers after you tow their vehicle, don't tow it to begin with. We didn't hear back about the car until early the next day and were told it would still be several hours before we could pick up the vehicle (which is illegal and you are entitled to be able to see your vehicle upon request during business hours, which were listed as 24/7). He said that the towing hours are 24/7 but you can only pick up your car Monday through Friday, meaning that you have to wait multiple days if you are towed on a Friday. We thought "okay, finally we can get our car" and started driving to the "lot", but the sketchiness and unacceptable customer service continues. We put in the directions to the "lot", only to discover that it is actually a shitty home driveway in a rural area of Kentucky, 20 minutes away from downtown Cincinnati (can you imagine if you didn't have anyone to drive you to pick up your car?). This "lot" is in no way secure or appropriate to be listed as the lot of a tow company and could easily be a site for vehicle theft. We were also only allowed to pay with cash (which is also illegal). This is the shadiest business. If you hire them for your private towing services, you are setting yourself up for constant complaints from tenants/civilians, terrible communication, and associating yourself with a company that does not care about their customers.

Tyler is very thorough and looking to save you money. Diagnosed the problem quickly, I recommend…read morehighly.

you get what you pay for with Tyler. yes, he will work on your car at any time of night which is…read moregreat. he does solid work, but he does not communicate any updates. he does not deliver on his appointments. he might promise repair one day and then who knows when it will actually happen. When you ping him for and update, he gives you a flippant response with no customer service. I would NOT recommend using this guy.

They were quite optional to the price. Very helpful even though they'll take your car but you can…read moreget it right back with a lower price.

If it was possible to give negative stars i would. After calling and arranging transport for my…read moremotorcycles from the dealership, I waited nearly 4 hours and my bike had not shown up. When I called the exact same number I called before, I was told that they did NOT receive any call from me and my bike was never picked up. The man on the phone tried to tell me that I was calling the wrong number. And assured me that he was correct because they " try to stay clear of motorcycles". That was not what it said on the website! Now I am having to figure out arrangements tomorrow. I may have to miss work to get this done. I WOULD NEVER RECOMMEND THIS COMPANY. THE LACK OF PROFESSIONALISM IS DISTURBING! ​

Great service!!!! I needed to be at work, 3rd shift. Walked out my door and had a flat tire. D & R…read morewas my life saver!!! Responsible price. Nice person.

From the owner: We tow vehicles an we are also offer auto repair we strive to beat any of our competitors prices on…read moreeverything we do we strive to make our customers happy in a timely manner

Everyone is so nice snd professional at this location. They…read moredo all my vehicle maintenance, tires, oil changes, mechanical work, book hotels, car rentals, air, tours and cruises. Just booked our cruise for next summer. We also got a free review of our insurance and got better coverage and will save over $400 per year.

I purchased an auto policy through your insurance rep Brandon Back (via AAA/Safeco) 2 years ago…read more Recently I was contacted by the company informing me my rates were going up. I first contacted Brandon via email to inquire on what I could do to get my rate back down. After a few days, I called and left a voice message. several days later he got back to me (over a week total) and said we needed to wait to get closer to the auto renew date on my policy before we could do anything. Once that happened I reached out again via email. No response. I called and left a voicemail a week later - no response. I called several days later again and still no response. I then called the safeco 800 number and got to someone who was able to answer a few simple questions for me - took all of 5 minutes. Long story short I shopped for another insurance vendor and saved myself almost $200 on the same exact policy through Mr Brandon/AAA/safeco. To be honest, had Brandon gotten back to me with any response at all, I probably would have renewed even at the higher rate just out of convenience - however because Brandon chose not to respond to my simple inquiry, I decided to spend my $$ with another company. Bad customer service has its consequences. Hopefully this feedback will not go unnoticed.

Quick to help us, on our way to a funeral the next morning it was after 7pm the funeral was 2 more…read morehours away. He got us on our way quickly and professionally.

I did not get a response back from this company regarding their prices. I ended up going with a…read moreresponsive company with excellent customer service and low prices.