Dear Dr. Whittington,
I am so sorry to have to say goodbye to you. I have enjoyed our 12 year patient/doctor relationship, knowing if there was ever any issue with my eyes, I could trust you. Unfortunately, I was so very dissatisfied with the lack of compassion today that I feel that I can no longer be a patient at My Eye Dr. I am also withdrawing my daughter as a patient. I had tried to schedule my 95 year old wheelchair bound grandmother to see you, but we could not make the dates/times match up. So, when an apt became available for Saturday afternoon at 1:20pm I agree to see a colleague of yours. I assumed we would have similar excellence customer service, but this was not the case. You can imagine my shock, when we arrived 13 minutes late to the appointment (my watch said 12) and we were told that there was only a 10 minute grace period and since we were outside that time we would have to reschedule. As my grandmother is in a wheelchair, it is quite difficult to transport her, so it was very disappointing to be told that 3 minutes would force us to have to reschedule. There was unexpected traffic that kept us from turning into the parking lot, which delayed us the additional time, but the front desk associate did not show any understanding or compassion for our situation and did not call a manager to see if anything could be done or even the doctor, just told me that we would have to reschedule. She then showed a general disdain when I informed her that I would be canceling my future appointments well as my daughter's appointment. Clearly she did not care, nor did the manager when I eventually asked to speak with him, about customer service and good patient relationships. I am very sad to have to lose you as my eye doctor as I trusted you and your company with my eye care and the eye care of those that I love. I expected compassion towards people and situations, but I can not support a business that treats its patients this way. read more