JR, the manager, is an amazing person to have on your team when you need help with your car. I am so happy with Whitlock's service. They are all good, honest, and thoughtful people. read more

I highly recommend this auto shop! They have extremely helpful mechanics and staff ..... diagnosed an issue that had been missed previously from a different shop in the area. read more

My saying Whitlock is the best is an understatement! I have never been treated so well anywhere! Their goal is to take care of their clientele and do it in the most professional and caring way I have ever seen. Russel has always been my contact and his number one priority has been to do his best to meet my needs, as well as the needs of all of his other clients. I've witnessed that numerous times when I've been there. Their expertise is top of the line and they are extremely efficient! They give an estimated time for repairs and they honor that estimate. My thanks to all the staff there!!! B. Cook read more

Great experience here! The communication is clear and I never have wonder about how much something will cost because they always give a very thorough estimate. It's reassuring to have such a dependable and experienced repair shop nearby. read more

Great service and staff. I had an issue with a truck that was showing check engine light and stuttering when I accelerated. Whitlock got it in quickly and they were great at letting me know what was happening at each step. I picked the truck up and shortly down the road the issue started again only a bit different. They put the truck back in the shop and replaced a part and did not charge anything more. They were responsive, polite and professional. This is how a mechanic's shop should run. I would recommend to anyone who is in need of mechanical services. read more

Services: Engine repair, Auto engine diagnostic I was traveling through Texas when the motor in my Chevy Suburban apparently failed. I had it towed to Whitlock's. They handled my case professionally and I was very satisfied with the outcome. Everyone was polite and professional. 5-Stars for their Mechanic skills and knowledge. However the biggest challenge was communication. And I am NOT exaggerating , some days I would call 10 times and no one would answer. They have several different phone numbers and I never could get anyone to answer. I was told they had a new phone system with some glitches. When I left messages, no one would return my phone calls.I give them 1-Star for communication and accessibility. So if you can physically go there to communicate face to face you are in GREAT hands! But if you are in a situation where you have to call, good luck with that. read more

I have never experienced better service in the automotive repair business. These folks are kind, honest, and knowledgeable. And, that's why I only take my Raptor to Whitlock. read more

This is my go to mechanic(s), have had nothing but good experiences even if it's not good news on the vehicle. Service is top notch at front desk, mechanics are top notch on their work. Give this place a shot. You will receive a text and pics of what needs fixed and a video if your curious to why this is important to be fixed. Thanks Whitlock . read more

First off, the Good: this is one of the friendliest shops I've ever been to. The guy at the front desk is very kind and attentive. If you've ever been to a shop where it feels like you're standing around begging for someone to notice you, you know how frustrating that is. This shop is the polar opposite of that. If they can't get to you right away, they'll make that clear to you with the intention that they'll get to you ASAP. From a standpoint of customer service and atmosphere, this place is top-notch. The Not-So-Good: Each time I've come here, I've been charged substantially more than any competing shop. I typically change my own oil, but because I don't currently have a garage, I figured I would stop in and have them do it. I was expecting to pay around $70, all-in. Imagine my surprise when I was told I owed a total of $113.25! I was charged $76.86 **just** for the oil! (see pic of receipt). Granted, it was Mobil-1, full synthetic, which is the most expensive oil you can get ... but even on Amazon, five quarts of the stuff sells for $41.75, and I'm sure this shop gets some kind of deal for buying in bulk. So why on earth was there an 84% markup for the oil??? That's just outrageous. Furthermore: I also had Whitlock diagnose a failing reverse gear on my vehicle. There was a diagnostic fee of $150, which I thought seemed fair enough--I do recognize that it requires some time to properly diagnose a problem. They called and said I was looking at a new transmission, to the tune of $4400. I wasn't ready to pay that, so I decided to pick up my truck and 1) continue driving it for a bit longer until I could afford the fix, and 2) seek out a second opinion. I went to Eagle Transmission with the same problem. $0 for diagnosis. One week later, I had a remanufactured transmission in my truck for a grand total of $3582--nearly $820 less than what Whitlock had quoted me, and my truck's transmission feels brand new now. This is a tough review, because sincerely these are some of the nicest guys out there--but I just can't afford to be paying so much more above what competitors are offering. read more

Whitlock Automotive - $77 for oil?!?! - Auto Repair Near Me - Dripping Springs, Texas

They Always make it happen! We have complete trust when they tell us what needs fixing. Highly recommend!

Thank you Jamey for working with me. So here's the rub. Yes, I super appreciate you talking to me and hearing me out. And yes, I did come back to give you guys another chance. And again your mechanics performed exemplary, but again your front staff failed. We discussed a "arrangement" on this return trip due to the "miscommunication" on the first. That arrangement was not met and when you followed up with me to see how things went I expressed that. You then said you would look into it and get back to me. I have not heard from you since. I will applaud you on the mechanics and your willingness to address issues. that doesn't make up for what your actually charging and promising though. I truly do appreciate your business and wish you all the luck in the world. Ship has sailed, I will be looking for another mechanic....again. read more

I am an auto collector and have been in the automobile business my whole life, which makes me the customer from hell. I was referred to Whitlock when we moved to Austin about four years ago from the DFW area. I have yet to find the perfect, flawless business. The most a consumer can hope for is to deal with honest and competent people. Miscommunications happen (ask my wife) but as long as people CARE, everything can be resolved. Whitlock works on all my vehicles. JR and Aaron are absolute gems. They clearly communicate what needs to be done and their technicians are very thorough and competent. The hands-on owner Jamey has assembled a team that I hope stays together for many years. I highly recommend this business. read more

Best auto shop around!! Repeat customer here and will continue to be. Special shout out to Aaron and JR, they are always super nice and a pleasure to do business with! read more

Just the best for twenty years. Thank you for being so reliable, kind, oh, and taking such great care of our cars!!

The team here is absolutely fantastic! My wife's vehicle was giving her issues so she brought it to the Land Rover dealership (under warranty) who held onto it for almost 6 weeks. She gets it back and still the same issues. Whitlock took a look and in a couple hours had diagnosed the problem and fixed it same day! The dealership wanted to charge her $1200 for unnecessary repairs. These folks have our business moving forward and I recommend them to anyone looking to support a great local business! read more

Very quick service for a annual vehicle inspection. Will definitely go back and great team!

They must be really good because every time I come in they always seem to find something else that also needs repair. And after spending thousands, I still have to wait for a week plus. I've gone somewhere else read more

Mark and JR are an exceptional team and fantastic to work with. Off-the-chart helpful and accommodating capped off with solid integrity. No run-around from the Whitlock team ... just highly professional with a sincere respect for your time supported by a depth of mechanical knowledge you want when your vehicle needs service. Highly recommend. read more

Needed to get a tire repaired and was in and out in less than 30 minutes. Very reasonable price. Friendly service. Definitely pleased with the experience. read more

I'd used this place when we first moved out to the Dripping Springs area in 2011. I thought they did fair work for a fair price. However, I'm finally writing this review due to an experience I had today. In January of 2014, I paid them to have a complete a/c replacement in my '05 4Runner. Here I am, not quite two years later, having to replace the whole a/c system again because the clutch isn't engaging properly, and in turn has caused the compressor to go bad. I understand parts on vehicles go bad -- any moving parts do eventually -- but to have a brand new a/c system have to be replaced again after not even two years is unacceptable. But that's not even the worst part about it! Here's why I'm really frustrated and writing this review: I call and speak to Cory to find out if the parts and/or labor are under warranty. He asks me to wait so he can find out. I wait. He comes back on the line and tells me that his parts guy will replace the parts, but I have to bring the car in today, because the parts guy may change his mind tomorrow! I then ask him if he can give me a rough estimate on what the labor will run me -- he comes back with a quote of $1,150!! That is outrageous for just labor! For reference, I've stopped going to this place over a year ago and have been taking my vehicles to ProTech Automotive in Dripping Springs, because they're honest, and do good work at fair rates. They quoted me $1,200 to replace the a/c system before I called Austin's Automotive. I called ProTech back to verify their quote, and find out if that included both parts and labor -- which of course it does! Austin's Automotive may claim they're warrantying the parts, but that simply can't be the case. They're overcharging me on labor to make up the cost of the parts. Needless to say Austin's Automotive has definitely lost my business, forever. Shame on them for trying to rip me off and not even making an effort to actually warranty the work I paid them almost $1,500 to do less than two years ago!! read more

I came in here without an appointment this morning after trying (and failing) to get an oil change and vehicle inspection at another place down the street. Received a friendly welcome and was told that their inspector was not available today but they could do an oil change right away. About 30 minutes later my oil change AND inspection were both completed. It seems that another inspector showed up and was able to fit me in. I was thrilled! Their waiting room in bright and clean. Whitlock's friendly and quick service will definitely bring me back. read more

Big shout-out to Whitlock Automotive. My daughter left Austin on a trip to W. Texas and noticed something didn't feel/sound right with her car. I Googled auto repair in Dripping Springs and saw great reviews for Whitlock Automotive. I called and told them my daughter was passing through and to see if they could check her car out so she could continue on her trip with confidence. My daughter said the people at Whitlock Automotive could not have been nicer. They checked her car out and found everything okay to drive. Thanks so much for your great customer service! Travelers... don't hesitate to stop by Whitlock Automotive if you find yourself in need of car care. Mike- read more

It's OK. What I got done took a bit longer and cost a little more then I expected, but they are friendly folks. The waiting area is clean, has wifi, and coffee so its nice. read more

First class customer service - ALWAYS. The staff are honest , helpful and always courteous - the quality of work and prices can't be beat. It's the only place we will take our vehicles for services read more

These guys are great. I've been using them for a few years now and have never had a problem. They are fair and professional and always address my car troubles. I once dropped in when my dash light informed me that I had a turning light out. They were so busy and I didn't want to wait for a lightbulb change, but they managed to squeeze me in and out quickly. I really appreciate the great customer service and I highly recommend them. read more

I've take my car there twice so far. Very nice people working the desk, highly professional service delivery and follow up, the work looks to be high quality and they work from a very nice facility. Big thumbs up for this team. read more

An impressive shop run by a second generation owner in the auto service biz that knows his skill thoroughly and executes with enthusiasm. I am an ex professional wrench and auto shop manager and have a real hard time trusting anyone to work on my vehicles. I'm just picky as hell about my cars. They just completed a full suspension kit on my brand new truck-major work. Turnaround was fast and exactly as projected and the quality of work exactly as I would have done. What a luxury. I can tell you from experience shops are not a little honest or a little dishonest - that ethic and quality standard always starts at the top. Talk to the owner, look at his shop and how its kept, meet his people, and I think you will have a similar enjoyable experience. read more

Whitlock is honest and fairly priced. James and Aaron are always eager to help solve any problems I am having with a car, and overall just wonderful to deal with. They recently updated the front lobby, and it is great (really love the look and comfort of the leather chairs). Whitlock has complimentary coffee/ sodas and water for customers to enjoy while waiting for their diagnosis or repair which makes the time seem to pass more quickly and typically I am pleasantly surprised at how fast they're able to wrap things up without ever sacrificing quality. I will continue to recommend Whitlock to anyone in Dripping Springs needing mechanical repair and if you're reading this because you're needing some work done to your vehicle, try them out! I assure they will not disappoint. read more

Expensive pricing and a condescending manager make this place a once and never again type of shop. Luckily the stuff I needed was very minor and was done right, though I was over charged. The guy at the desk talks down to you and everyone else. Got a bad vibe when I was there and reading the reviews I was definitely on point. Go somewhere else. My review is based on my experience of service in late 2014. read more

These guys Rock!! I came in for a vehicle safety inspection on my Toyota rock crawler near the end of the day and probably a little close to quittin' time to be honest. I was greeted with a smile and the guys got me in and out with little delay. They were professional and just pleasant yo talk to as wThese guys have earned my return business in spades! I'll DEFINITELY be back! Thanks again!! read more

Whitlock Automotive - Auto Repair Near Me - Dripping Springs, Texas

Car had a harmonic balancer fail and now it has a broken catalytic converter, all we got is a $2000.00 quote for repairs, no thanks!! for a fulty repair - within 2 days after getting car back it had a gas smell and ran very poorly. and now has a MIL light on. Thanks guys and $2000.00 quote without blinking an eye bye bye... read more

I stopped in with a nail in my tire around 8am. Even though they were busy they got my car right in and took care of it. The front desk person was very professional and friendly. While waiting I could here how they spoke to their customers on the phone and in person. I was very impressed. I would recommend. read more

I was able to secure an appointment in a quick timeframe, get the problem diagnosed and fixed in the same day, and I was treated courteously and with prompt communication throughout. Found prices to be competitive especially considering the level of service provided. Very pleased with the process and outcome. read more

I have been bringing both of my cars here for a year and have been happy until today. I made an appt for an oil change and when I showed up for my appt, I was told that I would have to wait 20 - 30 mins. I live close by, they only needed to pick up the phone and tell me to come in 30 mins later. Instead they wasted my time. read more

AAS does great work! Took my Trailblazer in for them to look at the brakes. They came back as just fine but in the course of things, they found a much bigger problem with the engine and got it fixed in a day at a reasonable rate. Will be taking all my vehicles back here. read more

Austin Automotive Specialists no longer has their previous "manager" in their employ, and I have started working with them again. I will say that the new crew is very pleasant to work with and I have already taken quite a few vehicles to them for work. Truly a change of pace for the better with the new crew! Great customer service, accurate diagnoses, and very fair on the pricing. They don't seem to upsell like a lot of the other shops and fix what needs to be fixed. I would not hesitate to recommend AAS to friends and family - I guess that's also what I am doing here. read more

These guys are awesome!! I constantly use them for any mechanical needs I have. Very honest and great people. James always takes care of me and treats me like I am his only customer. Highly recommend AAS!!! read more

Decided to try a new garage out due to poor experiences at other garages. We were greeted with curtesy, respect, and a smile. Work was quick and done well. We will be back again! Thank you for treating us so well! read more

LADIES BEWARE These people took 11,000 to fix my hummer and destroyed my vehicle. I took it in for the last round of work for oil sensors and gauges. They replaced all parts. I then picked it up drove to San Marcos for the adoption of my son and my engine blew 2 miles from the courthouse DUE TO NO OIL! They did not add oil after they had replaced the gauges and sensors. They were not only disrespectful but had no desire to fix what they had broken. NOW $6000 later for a new engine, engine block and everything else it is finally running. THSE PEOPLE DO NOT CARE ABOUT YOU OR YOUR CAR JUST THE CASH THEY CAN TAKE OUT OF YOUR POCKET. WORST CAR REPAIR PLACE I HAVE EVER ENCOUNTERED. They specifically target women, as I am a woman and they took advantage of the fact that I was relying on their expertise given I do not know mechanics. DON'T USE THESE PEOPLE THEY WILL SCREW YOU OVER read more

I have come in here twice after going elsewhere and finding them too busy to get to me that day. Twice I have been met with a friendly smile and have been taken care of immediately. Twice they have looked at my car and have found nothing wrong, and charged me nothing, despite time spent. They have won me over as a customer! read more