May 8th update: An awesome Elite Yelper sent me this eye-opening link on this White Spot location. No wonder we got food poisoning here! Here's the inspection report on this White Spot location (click the Re-Inspection links): http://www.inspections.vcha.ca/Inspection/Show/9cbfb160-fc1d-4e1a-938b-80db66355ab4
According to the March 20, 2015 Vancouver Coastal Health Inspection Report:
* 2 observations of Food Not Protected From Contamination - Microbiological
* 1 observation of Inadequate Cooling and/or Refrigerated Storage of Potentially Hazardous Food(s)
* 4 observations of Improper Construction/Maintenance/Sanitation of Establishment
* 3 observations of other
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May 5th update on review: All 4 of us got sick (the 5th girl didn't eat) after getting take-out at White Spot Kitsilano. I got my friend to file feedback on this to their website and the manager, Anu, called her today on May 5th. I got my friend to put the call on speaker phone at work so both of us could listen in. The manager seemed annoyed and disbelieving us, saying to us, "We served over 1000 patrons that day and you are the only complaints (or there were no other complaints)." The manager also had some attitude in her voice because she said she "didn't want to be dealing with all 4 of us sending her reports". That was very rude. My friend looked at me and I motioned to her to finish the call and forget further continuing the conversation. I kept mouthing to her, "Cut the call. Cut the call." I taught my friend just now how to Block Anu's work and cell phone number so she won't receive any further calls from Anu (Anu had left her two voicemails prior to this speaker phone call). But my friend gets any possible further phone calls on this, my family works for RCMP, so I can file for harassment if that does happen. We didn't want compensation or any gift (and we even re-iterated that point), but the manager kept sounding angry over the phone. Now, I don't think this place is worth reporting. I don't feel like helping others who give me attitude. But I will leave a review here of my experience:
I came here on May 3rd with a group of 5 people for take-out. Four of us ordered. Three people out of the group had eaten nothing before this meal (me, my husband, a friend), and my husband and I ate nothing after. So this meal for my husband and myself was our one and only meal for that day (it was a busy day). About an hour after this meal, I felt a little discomfort but didn't think on it too much. But about 2-3 hours in when I got home, I started to feel slight cramping on my sides and lower back (at that point, I knew it was food poisoning because that's how I hurt when I get it). I also had to pay a few unlucky visits to the washroom. I had only hot tea at home to soothe my stomach. My husband's was much worse. At about 6 - 7 hours in, he had the painful stomach, nausea, and running to the washroom. I don't know whether this is food poisoning, or if the food handler at White Spot was sick and passed us something. Let me tell you this though: when you have food poisoning, the washroom is your BEST friend.
I've uploaded a photo of my receipt so you can see the items we ordered and ate, but I've covered personal details with my phone's stickers. I don't have photos of my friends' receipts since their receipts are with them. I've texted my friends just now to see if they are sick too (it's 1am right now as I am typing this so I'm sure they are sleeping), and will update this review when they get back to me on their health status. I am so disappointed with this event. I usually like White Spot and I dine at the Richmond ones frequently, but this experience in Kitsilano was horrible.
I don't hate on White Spot for this, but whoever was making or handling our orders, if you are reading this, answer this in your mind:
a) Are you washing your hands?
b) Are you sick and coming into work infecting customers?
c) Did you rush our orders under-cooking the food or having food contamination happen?
d) Are you knowingly serving dirty, expired, or old food, or not refrigerating items properly?
Was anyone sick after eating at this White Spot location on May 3rd, Sunday afternoon? Send me a private message if you see this. We think it might actually be the Caesar salad, since this was the common thing we ate. My friends suspect the burger meat since we also ordered that as well. We ordered Take-Out and we were surprised at how extremely fast it came out, so I wonder if the meats weren't well done.
Please note that the receipt I uploaded is not the only items we purchased. There was a total of 3 separate receipts, but I don't have access to the other two receipts since they belonged to my friends. But White Spot can check in their system the time and date of the take out orders. read more