I had a mammogram and bone density test done today. I highly recommend this facility. I was…read moretaken right away and everything was explained to me before the tests began. I received the results of the mammogram after a few minutes. The staff was so friendly and professional,

I had to have an x-ray completed at Great Lakes. They just recently moved to this new building/…read morelocation. I have to say, they really need better signage. We wandered around outside a bit before locating the correct entrance and saw others doing the same. In the waiting room, we also heard others with the same concern. Once in, all went smoothly. Everything is shiny and new. My x-ray tech was quick and also friendly. I wouldn't hesitate to come back here. 2023-106

I am happy to say I did not have a 1 star experience with Seton Imaging by any means!…read moreI was referred here for facial imaging for some health issues I've been plagued with for a long time. Literally minutes after I left the referring doctor, Seton called to set up the appt. I wasn't ready to schedule yet. They called me again 2 weeks later. I reminded them I will call when ready they don't have to call again - I won't forget. I called them back 2 weeks later and scheduled my appointment. I arrived 15 mins early as instructed. I signed in. At the window. Within 10 minutes, I was having my imaging done. 10 minutes later, they gave me a disc of my images and also sent them to my referring doctor. My referring doctor called me the same day to discuss the findings. So efficient! Very friendly girl that called me each time. I would come here again in a heartbeat.

Staff is very courteous and helpful.They made every effort to make sure that I was comfortable…read moreprior to and during procedure. Afterwards the radiologist greeted me and informed the findings.I have no hesitation to recommend this place to anyone.

Always excellent here for blood draws and all of the phlebotomists are friendly and I never have…read moreany problems. A million times better than Quest!!! I only come here for my blood work.

Extremely disappointing and unprofessional experience at the Kaleida Health blood draw location on…read moreSheridan Drive in Amherst. We brought our daughter, who is under 9, here for her very first blood draw specifically because this location was recommended to us as pediatric-friendly. I called beforehand and was told we could come as a walk-in. We arrived around 3:09 PM, well before the posted sign-in/closing time, only to find that the two employees working had already removed the sign-in board and apparently decided they were no longer taking patients. Instead of simply explaining that, they repeatedly told us that they had "removed the board." I finally had to ask directly whether that meant they were refusing to see any additional patients before they would give us a clear answer. When I explained that I had just called and was specifically told to come in, their demeanor became even more dismissive and irritated. Several patients were waiting and knocking because no one seemed to know what was happening. The sliding window was not being opened. When one employee finally opened the actual door, I asked if anyone was going to help the people waiting. She told me it was "up to" the other employee, who was sitting at the computer. When I asked whether they were even going to write my daughter's name down, her response was, "I don't know." What really shocked me was watching a physician from the pediatric ENT office that shares the location walk over with another patient who needed blood work. The lab staff told the physician to send the patient somewhere else because they already had three people waiting. There were still approximately 45 minutes remaining before closing. At one point, after their employee had opened the door and left me standing there waiting for an answer, she told me I should not be standing in the doorway because of HIPAA concerns. If their method of communicating with patients created a privacy concern, that should have been handled appropriately by the staff rather than blamed on a parent who was standing there because they opened the door instead of using the sliding window. We ultimately left without having our daughter's blood drawn because I was not comfortable allowing either employee to perform her first blood draw after witnessing how irritated and dismissive they appeared toward the patients who were trying to receive care. The saddest part was the effect this had on our daughter. She became visibly nervous about having her blood drawn after watching these interactions. We had to explain afterward that what she witnessed was poor customer service and that this is NOT how all laboratories or healthcare professionals treat patients. Healthcare workers have busy days, and I completely understand that. But being busy does not excuse treating patients as though they are an inconvenience, particularly at a location recommended for pediatric blood draws. We contacted our daughter's pediatric office afterward to explain why her ordered blood work was not completed and to make them aware of our experience. I sincerely hope Kaleida Health reviews what occurred at this location on October 1 around 3:00 PM. A pediatric-friendly laboratory should make frightened children feel safer about medical care, not send them home more afraid of it.

I just walked out before having my blood taken because that woman was unbelievably rude. I have…read morenever been spoken to like that. I walked out because there was no way I was going to let her come near me with a needle. I'm certain that if someone overheard her speak to me, she would have been fired on the spot. I will NEVER go to that location again, which is unfortunate because it's the nearest to my house.

I've been here before & must've reviewed it, but, idk what happened to it…read more It's larger than other "Quests" I've been too & quicker. There are more techs working, so it goes faster. You can make appointments or just walk in. They'll take walk-ins, in between appointments if there's time. I like this location. You can even wait outside or in your car & they'll call you when you're up. It's very convenient.

My mom has been seeing Dr Daniel Morelli at UBMD Family Medicine for many years. I accompany to her…read moreto these visits because she is elderly. I have always found Dr Morelli to be a fantastic listener. He is thorough and answers all Mom's and my questions until he is certain we understand. To my recollection, there has never been a long wait while getting in to see the doctor. The waiting room is large and comfortable, but I've never seen more than a couple other people in there. I don't think we've ever waited longer than three minutes ourselves. Once we are taken back to the examination room, the wait is also very short. I was torn between a 4 and a 5, and there are no half stars on Yelp, so just know this is more of a 4.5. The only reason I take a portion away is because until very recently, it's been super difficult to get someone on the phone. We've always had to leave a message, but very recently, I've gotten someone every time I've called. I don't know if that's luck or if they've hired more people or changed some of their practices regarding incoming calls. Just know, you may have to leave a message and wait for a return call. My mom typically would have to drive over to their office to ask whatever question she has or to make an appointment. (Granted, she's 87 and is not only less patient than she used to be, she also struggles with the phone menu. Switching screens on her phone is a foreign idea to her, and she never really knows which number to press even if she somehow accidentally finds the keyboard screen.) Dr. Morelli's staff has also been extremely helpful to me when I've needed it, and shows they truly care about the patients.

I've been a UBMD patient for 10+ years, and unfortunately the communication has gotten worse over…read moretime. I never received a call back about a work letter I requested months ago, and last year I even ended up leaving two separate appointments because the doctor took over an hour to see me. Recently, I went in for my yearly physical and left feeling frustrated, confused, and honestly shocked by the whole experience. I waited about 45 minutes, saw a student first, and then the doctor spent maybe five minutes with me. During that time she briefly mentioned something called a "Brook program," but didn't explain what it was. At the end of the appointment, she walked me into another room and told Russell (I'm still not sure of his title), right in front of me, that I was "very interested," even though I had no idea what the program even involved. Russell gave a very vague explanation of the program, and when I asked for more details, the only response I received was, "They'll call you to see what you qualify for." I still don't know who "they" are or what the program actually entails. Despite that, he immediately asked if I wanted to sign up for "the whole shabang." I was also told that if I wanted to enroll later, I should text him directly because he blocks incoming calls, which didn't sit right with me at all. What made this even more unsettling is that months ago I received a completely random call saying my doctor had "sent a script" for this exact program- something I had never discussed with anyone. At the time, I genuinely thought it was a scam call because nothing about it made sense. The entire encounter felt less like healthcare and more like someone trying to sell me something. I can't emphasize enough how much it felt like being upsold at a car dealership rather than speaking with medical professionals I've trusted for over a decade. The pressure, the lack of information, and the way I was shuffled around made me seriously question why this program was being pushed so hard. It definitely made me wonder if there is some sort of incentive or partnership tied to it, because nothing about the experience felt patient-centered or transparent. What concerns me most is how easily an older or less tech-savvy patient could be talked into signing up for something they don't understand. If I walked out feeling confused and pressured, I can only imagine how someone more vulnerable might feel. After more than a decade with this practice, this experience made it very clear- it was time for me to switch providers. I went to a new doctor today, and the difference was night and day. I was seen and out within 30 minutes and had a simple, straightforward conversation about my health. No vague programs, no pressure to sign up for anything- just a normal doctor-patient visit. It was honestly a reminder of what healthcare should feel like.

Come with me to one of the places I spend a LOT of time at... DENT Neurologic Institute in Amherst,…read moreNew York, right on Sheridan Drive. This is the DENT Tower, and if you're like me and have multiple doctors, multiple appointments, and approximately seventeen million reasons to be in a medical building... this place is basically my second home. Today I'm here for my yearly checkup with my neurologist. My doctor does my Botox injections and my trigger point injections, and actually, I'll be back here in just THREE DAYS for another appointment to get my Botox for migraines. Because apparently my head has decided it would like to be a full-time problem. ‍ One thing I really appreciate about DENT is that there are so many different services and specialists all in one building. I have doctors on multiple floors, so depending on the appointment, I'm basically riding the elevators like I work here. And yes, the building is wheelchair accessible, which is really important to me. Getting around a large medical building can be difficult enough without having to worry about whether you're actually going to be able to access the places you need to go. Now, I did bring my very important medical assistant with me today... Her name is Bambi. She is also apparently the Director of Atmospheric Changes. Because while I was trying to have a serious medical appointment... Bambi farted. Not a little toot. A FART. And the look on her face was basically, "I have no idea what you're talking about." Girl. I KNOW IT WAS YOU. So if you hear me laughing or see Bambi looking completely innocent in this video, just know there was an incident. Anyway, outside the building you'll see another part of my DENT experience, which is the Infusion Center. When my migraines won't go away and I need more aggressive treatment, I've been able to come here for migraine infusions. There are infusion services on two floors, so this is another really important part of my care. And I wanted to show this because DENT isn't just one doctor's office. It's a whole neurologic institute with different specialties and services throughout the building. And right here in between the infusion center and DENT, you'll also find a WellNow Urgent Care, which is convenient if you need urgent care while you're already in the area. So basically, this little stretch of Sheridan Drive has become one of my regular medical stops. Overall, I've had a lot of experience with DENT, and I really appreciate having access to neurologists and migraine treatment all in one place. If you're someone who deals with chronic migraines or other neurological issues, this is definitely a place you may want to look into. DENT Neurologic Institute is located at 3980 Sheridan Drive in Amherst. Full video is

As a patient of the headache clinic I have to say Rachel and Michelle are truly the best. Kind,…read morecaring and empathic but if you need anything not done by them you will not receive any help. I had a sleep study ordered in October and I was told someone would call me which they did in March. And that was after I left multiple messages asking to schedule. A new medication prescribed on March 25th that required prior was not done until a month later and that wasn't due to Anthem BCBS or my pharmacy not advising Dent of this but because the nurse forgot. If I hadn't asked the nurse about another medication for my migraines the auth would never have been done. When I called to schedule my MRI the first available was 5 weeks out. Due to my claustrophobia I always have sedation which has been done by the nurses at Dent. When I scheduled the imaging I was told to arrive 1/2 an hour early for the sedation. Imagine my surprise when I get there to be told the sedation was actually sent to my pharmacy something the woman scheduling nor the nurse at dent told me was being done. The receptionist was unable to reschedule it because "dent doesn't train front desk on scheduling just check in and to call back to reschedule". After all of this I called early this morning and left a message for Kristen one of the managers. Instead of calling me back she had Mary Grace do it because as Mary Grace said Kristen was too busy to talk to me. I understand now I am just a paycheck for the staff at dent. With a high deductible plan I get text messages and a phone call prior to any visit about the cost for "care" and to make sure I have money in hand. I know I'm just a number to Dent but I would have hoped that they see patients as actual people and not just as dollar signs

I had a ultrasound done on my abdomen today and it was a great experience from start to finish!…read moreVery professional, nice and kind! I will use them again! Thank you all so much!

I had an appointment scheduled for 8:30. Received two text messages this week stating my…read moreappointment was at 8:30. I even had it written down. I got there today and sat there for 45 minutes only to be told my appointment was scheduled for 9. How is it that the text messages and what I wrote down don't match what they have in their system?? It was approaching an hour that I had sat there so I asked for my script back and left. The receptionist was very stand off and didn't seem to care. I don't understand how something like this happens.

I was able to schedule an appointment with Quest online and the time and date that were convenient…read morefor me was available. I was able to locate parking close to the building and the time starting at check-in to called to be seen was pretty quick. My phlebotomist went over the process, verified my identity and got right to the blood draw. She found a vein without all the poking around and got me out of there. I don't think the entire process took longer than 15 minutes. Convenient hours and location and fully capable staff!

This Quest location is quick and convenient. It's located at the corner of Sheridan Dr and…read moreMillersport Highway. There is parking right in front of the door. If you make an appointment online, you are usually seen at the time you requested. The technicians are good at finding a vein and getting the required samples as ordered by your hea