I had a mammogram and bone density test done today. I highly recommend this facility. I was…read moretaken right away and everything was explained to me before the tests began. I received the results of the mammogram after a few minutes. The staff was so friendly and professional,

Phone scheduling is pretty much a nightmare, you wait at least 20/30 minutes!…read moreNot intelligent schedulers ! I missed half the testing my Dr Faxed to their newest satellite 1111 maplemere. It was urgent matter as well. While inside ( a nice lady who has been there the longest) was able to start working on the other things needed. Authorization. Unfortunately she Had to cancel my scheduled appointment because the auth dept never told my Dr they needed to get Auth!! So of course I waited another week because of lack of competence. Lots of Training is needed there!!

I am happy to say I did not have a 1 star experience with Seton Imaging by any means!…read moreI was referred here for facial imaging for some health issues I've been plagued with for a long time. Literally minutes after I left the referring doctor, Seton called to set up the appt. I wasn't ready to schedule yet. They called me again 2 weeks later. I reminded them I will call when ready they don't have to call again - I won't forget. I called them back 2 weeks later and scheduled my appointment. I arrived 15 mins early as instructed. I signed in. At the window. Within 10 minutes, I was having my imaging done. 10 minutes later, they gave me a disc of my images and also sent them to my referring doctor. My referring doctor called me the same day to discuss the findings. So efficient! Very friendly girl that called me each time. I would come here again in a heartbeat.

This was my first time at this establishment. (Jan 31) Making an appointment was extremely easy and…read morepleasant. My wait time was not bad and my mammogram and ultrasound was conducted by professional technicians. I was not aware that they do not have a doctor in house to read imaging results like other establishments which was not a big deal. I did fill out a self addressed envelope for my results. Fast forward to Feb 12th. I called because my gyno and myself have not received my results. Natalie answered my call and I explained neither myself or my gyno have received results. Before I could finish explaining she interrupted to tell me that they are sent to the requesting doctor. I said to her I understand that but I had my appointment with my gyno and they had not yet received my results. She then asked for my date of birth and said okay I'm sending it to you doctor now. I said to her what about my copy of my results, its been nearly 2 weeks and I haven't gotten them. She said well with the mail probably 2 days. I will not be returning to this establishment because I felt like it created an extra step for me, which wouldn't be a big deal except for the inconsiderate manner that your employee handled my call when I proceeded to try to correct the situation.

This is specifically for the 1150 Youngs Road, Amherst location. This new location was where Quest…read moreDiagnostics used to be - another place I do not recommend. This staff's lack of empathy and customer service here is astonishingly awful. They are rude and don't hide very well that they are too busy doing non work (more details below) instead of servicing their clients/customers well. I blame it on the lack of supervisory control they once had at the hospital has freed them to be just awful to clients. I witnessed this with not just myself but everyone who walked in there. So yesterday (Friday) I walked in around 11:30am. My doctors office sent a bloodwork order earlier that morning (2 hours before I got there). When I arrived, there was 1 person in the waiting room. She had signed in about 8 minutes before I did and no one had come out yet. When you arrive, you have to sign in on a clipboard sheet and ring a doorbell to get them to come out. I did this, waited about 4 minutes, and rang again. Someone came out and I was immediately chastised that they were "busy" with others, yet there was 1 person in the waiting room ahead of me, and all the others (less than 10) had been crossed off the list. I only rang twice because no one acknowledges you, so how do you know they are aware you are there? Finally, they took me back, I saw lots of staff standing around having personal conversations. Once in the room, the staff insisted they had not received the order from my doctor. I immediately called the doctors office right there, they confirmed the 'fax' number the staff had given me and it was sent to them earlier that day, and again right after my phone call. I was told to wait in the waiting room. I did and when finished with my doctors office, I again rang the buzzer and with an "ugh" was told they didn't have the order and it was my doctors fault because they had been receiving orders all morning. No one cared to get to the bottom of this, even though they were not that busy. I want to make a point of how absolutely rude, condescending and unhelpful every single person I talked to at this location was. Plus, the walls are very thin and and one staff member in particular has a loud voice and you can hear their entire conversations in the back just sitting in the waiting room. I heard all about travel plans, and someone being corrected for doing 'too much online shopping' instead of working. After an hour of waiting for the 'fax' that they insisted was not there, (BTW I was not the only one with this issue as subsequent people who came in did as well) I asked again where is this fax? I want to point out that when they were located at the hospital, these same people would NEVER have acted like this. I know they have helped me and other people with their 'fax' issues, but outside the confines of the hospital they were emboldened to not only do the bare minimum of their jobs, they insisted there was nothing they could do and at this point they did not hide their disdain for me. At this point I remind them I've heard their conversations about me, their personal plans, shopping and vacation plans, and boy did that upset them! "That is personal information!!" one shouted at me - but I could not help but hear her through those thin, newly painted walls!! I left without the bloodwork, got a hard copy from my doctor and will go somewhere else like KSL or Catholic Health. So when you go, if you don't have your doctors bloodwork order, go somewhere else. Even if you do, be prepared for the rudest, most condescending, staff that should not be in a field requiring empathy and compassion. All I can say is I hope someone at Kaleida reads and either re staffs that location and fires this group or forces them to work in the confines of the hospital where they would be better behaved.

I had a terrible experience at Kaleida Health Laboratories, 3580 Sheridan Drive, Amherst, NY, on…read moreJanuary 15, 2026, around 10:00 AM. Two nurses attempted to draw blood from my 4-year-old daughter and repeatedly stuck her arm with the needle multiple times. There was no proper care, patience, or compassion shown toward a young child who was clearly frightened and in pain. Watching my daughter be treated this way was heartbreaking and unacceptable. A pediatric patient should never be handled so roughly or without consideration for their emotional and physical well-being. This experience was traumatic for Serena and for me as a parent. I would not recommend this lab to families with young children, and I hope management addresses staff training and accountability so no other child has to go through this.

I just walked out before having my blood taken because that woman was unbelievably rude. I have…read morenever been spoken to like that. I walked out because there was no way I was going to let her come near me with a needle. I'm certain that if someone overheard her speak to me, she would have been fired on the spot. I will NEVER go to that location again, which is unfortunate because it's the nearest to my house.

I had an appointment today for blood work and I had my cardiologist fax the rx to them 2 months…read moreprior and then 2 days prior. When I arrived at my appointment Quest claims they never got the faxes. So I called ECMc to have it faxes again. After sitting there an hour the staff tried to tell me faxes take hours!! What a joke. They need the get their fax machine replaced or their service updated because se it should only take 30 seconds. Now the RX is going to be sent by snail mail and when I asked if I will receive it before my next appointment with the cardiologist she says "I don't know....I don't control the Postal Service‼

I've been a UBMD patient for 10+ years, and unfortunately the communication has gotten worse over…read moretime. I never received a call back about a work letter I requested months ago, and last year I even ended up leaving two separate appointments because the doctor took over an hour to see me. Recently, I went in for my yearly physical and left feeling frustrated, confused, and honestly shocked by the whole experience. I waited about 45 minutes, saw a student first, and then the doctor spent maybe five minutes with me. During that time she briefly mentioned something called a "Brook program," but didn't explain what it was. At the end of the appointment, she walked me into another room and told Russell (I'm still not sure of his title), right in front of me, that I was "very interested," even though I had no idea what the program even involved. Russell gave a very vague explanation of the program, and when I asked for more details, the only response I received was, "They'll call you to see what you qualify for." I still don't know who "they" are or what the program actually entails. Despite that, he immediately asked if I wanted to sign up for "the whole shabang." I was also told that if I wanted to enroll later, I should text him directly because he blocks incoming calls, which didn't sit right with me at all. What made this even more unsettling is that months ago I received a completely random call saying my doctor had "sent a script" for this exact program- something I had never discussed with anyone. At the time, I genuinely thought it was a scam call because nothing about it made sense. The entire encounter felt less like healthcare and more like someone trying to sell me something. I can't emphasize enough how much it felt like being upsold at a car dealership rather than speaking with medical professionals I've trusted for over a decade. The pressure, the lack of information, and the way I was shuffled around made me seriously question why this program was being pushed so hard. It definitely made me wonder if there is some sort of incentive or partnership tied to it, because nothing about the experience felt patient-centered or transparent. What concerns me most is how easily an older or less tech-savvy patient could be talked into signing up for something they don't understand. If I walked out feeling confused and pressured, I can only imagine how someone more vulnerable might feel. After more than a decade with this practice, this experience made it very clear- it was time for me to switch providers. I went to a new doctor today, and the difference was night and day. I was seen and out within 30 minutes and had a simple, straightforward conversation about my health. No vague programs, no pressure to sign up for anything- just a normal doctor-patient visit. It was honestly a reminder of what healthcare should feel like.

My mom has been seeing Dr Daniel Morelli at UBMD Family Medicine for many years. I accompany to her…read moreto these visits because she is elderly. I have always found Dr Morelli to be a fantastic listener. He is thorough and answers all Mom's and my questions until he is certain we understand. To my recollection, there has never been a long wait while getting in to see the doctor. The waiting room is large and comfortable, but I've never seen more than a couple other people in there. I don't think we've ever waited longer than three minutes ourselves. Once we are taken back to the examination room, the wait is also very short. I was torn between a 4 and a 5, and there are no half stars on Yelp, so just know this is more of a 4.5. The only reason I take a portion away is because until very recently, it's been super difficult to get someone on the phone. We've always had to leave a message, but very recently, I've gotten someone every time I've called. I don't know if that's luck or if they've hired more people or changed some of their practices regarding incoming calls. Just know, you may have to leave a message and wait for a return call. My mom typically would have to drive over to their office to ask whatever question she has or to make an appointment. (Granted, she's 87 and is not only less patient than she used to be, she also struggles with the phone menu. Switching screens on her phone is a foreign idea to her, and she never really knows which number to press even if she somehow accidentally finds the keyboard screen.) Dr. Morelli's staff has also been extremely helpful to me when I've needed it, and shows they truly care about the patients.

I'm actually shocked by these reviews. We've been going here for many many years and have never had…read moreone issue with staff , doctors; wait times etc. Love it here and will continue going despite whatever issues others are clearly having.

As a patient of the headache clinic I have to say Rachel and Michelle are truly the best. Kind,…read morecaring and empathic but if you need anything not done by them you will not receive any help. I had a sleep study ordered in October and I was told someone would call me which they did in March. And that was after I left multiple messages asking to schedule. A new medication prescribed on March 25th that required prior was not done until a month later and that wasn't due to Anthem BCBS or my pharmacy not advising Dent of this but because the nurse forgot. If I hadn't asked the nurse about another medication for my migraines the auth would never have been done. When I called to schedule my MRI the first available was 5 weeks out. Due to my claustrophobia I always have sedation which has been done by the nurses at Dent. When I scheduled the imaging I was told to arrive 1/2 an hour early for the sedation. Imagine my surprise when I get there to be told the sedation was actually sent to my pharmacy something the woman scheduling nor the nurse at dent told me was being done. The receptionist was unable to reschedule it because "dent doesn't train front desk on scheduling just check in and to call back to reschedule". After all of this I called early this morning and left a message for Kristen one of the managers. Instead of calling me back she had Mary Grace do it because as Mary Grace said Kristen was too busy to talk to me. I understand now I am just a paycheck for the staff at dent. With a high deductible plan I get text messages and a phone call prior to any visit about the cost for "care" and to make sure I have money in hand. I know I'm just a number to Dent but I would have hoped that they see patients as actual people and not just as dollar signs

I had an appointment scheduled for 8:30. Received two text messages this week stating my…read moreappointment was at 8:30. I even had it written down. I got there today and sat there for 45 minutes only to be told my appointment was scheduled for 9. How is it that the text messages and what I wrote down don't match what they have in their system?? It was approaching an hour that I had sat there so I asked for my script back and left. The receptionist was very stand off and didn't seem to care. I don't understand how something like this happens.

I had a ultrasound done on my abdomen today and it was a great experience from start to finish!…read moreVery professional, nice and kind! I will use them again! Thank you all so much!

Always busy. But the workers are very nice and do a great job drawing my blood. Usually at other…read moreplaces I get stuck multiple times before they find the butterfly. They remind people to sign in and sometimes people don't do it and sit there then complain that I'm going before them even tho I signed in when I got there. I mean you can put a sign in their face and they still won't follow directions.

PROFESSIONAL,courtesy,kind,patient, humble and thorough!…read moreThat was my experience today(11/21/25) with Kina(Key-nah). I can't say much more about her because I think I already did! lol. She is EXACTLY what you want as a phlebotomist and employee. Please keep people like her gainfully employed. I believe reviews are extremely important for the employer, employee and patient. There is ABSOLUTELY nothing to change about my experience today. I must also add her knowledge educated me of which I appreciated. Acknowledgement of her and her service, abilities and care I hope don't go unnoticed. She reminded me of like a mother hen :) Kina makes me a believer to refer others to her and this location (3620 Sheridan drive). Believe me any further test at Quest will be at this location! THANK YOU KINA!!!!