We messed up trying to remove some wheel bearings and the service guys ABSOLUTELY came through!…read moreThanks again!

Shopped for a previously owned Yamaha Raptor and found one at RideNow on Cave Creek listed for…read more$2995. I agreed on the price with the internet sales staff, and went in to look at the quad and another motoX bike for my granddaughters. Found what we were looking for and got the paperwork started. Explained my wife was out of town and would return the following Wednesday (4 days out) all contracts were signed with docusign, and I explained I wanted to see the paperwork, but numbers added up, until I received the final paperwork after calling 6 times. The agreed upon price of $2995 was $$4500 making the numbers work by extending the already agreed upon sale out to 4 years. I purchased pre owned because I didn't want to pay set up fees, and additionally they added $707.65 of accessories while we purchased zero accessories. I've tried contacting the sales department, sales manager, since the purchase at the end of February, It's now May 4th. DO NOT PURCHASE ANYTHING FROM THIS STORE WITHOUT AN INKED CONTRACT ON THE TABLE BECAUSE YOU'LL NEVER SEE THE NUMBERS UNTIL THEY FINALLY SEND THEM TO YOU AFTER 9 WEEKS. Here's the kicker, still not registered with MVD. There are other, reputable, sales for MotoX, Jet Skis, SxS, in the valley that I will work with in the future. Stay away from this particular store and purchase elsewhere.

These guys are great, bought my 2nd bike from them yesterday, financing was a breeze, showed up…read moredecided to buy it and left with it an hour later. So much better than a Harley Dealer, prices are phenomenal, whether you're buying your first or are a seasoned biker, they'll take great care of you!

I wanted to take a moment to thank Dwn N Out for working with me on my transaction. I took a…read morepersonal gamble on a used Indian motorcycle, never having ridden before (and consequently not knowing much about motorcycles and their quirks). I asked about the motorcycle's history, but it didn't seem there was much history that they knew about or (if they did know) that they would share with me. That's always a little concerning, but I didn't have a reason to not believe the motorcycle was in good working condition. Of note, they generally will not let you test ride motorcycles because of insurance reasons, but neither will most major dealers. They will let you start and sit on the motorcycles. The manager shared with me that they do an inspection of the motorcycles to ensure they aren't coming back in to the shop with issues after they're sold. Makes sense, so if you want to be sure after the purchase, you get a 30-day warranty from the shop and you can inspect it if you want elsewhere at your cost. I also purchased an additional major parts warranty from the shop at my cost. Sometimes if you want a good deal, you have to roll the dice. I want to apologize to Dasen for getting worried after I bought the motorcycle - a check engine light came on, but I later researched and realized this can be common and isn't always a big deal... I felt a bit worried and emailed them. They had a mechanic call me and discuss it with me, and it made more sense. To be clear, I do NOT think it's wrong for a buyer to be concerned about their investment... that's normal and okay. But I may have come off as a little overly concerned and I didn't mean to worry them, so I'm sorry if I did. Thanks for your patience with us newbies, Dasen! Overall, they have been wonderful to do business with, and I recommend finding a great used bike at a great price here, instead of paying exorbitant dealers fees at major dealers. If you know bikes, you will feel more comfortable in buying used. If you don't, then learn a little about them first. You can save good money here. I LOVE my new (used) Indian. Thank you, Rachel, Dasen and staff for working with me. I look forward to sharing a positive purchase experience with others in the Phoenix area. -J

These guys have stuff that Harley don't even carry. I'm an…read moreold school guy and I love my Dyna's and when I need something for them, I can almost be sure that Ramjet will have it or can find it when the dealers won't even try! Plus, it's funny to listen to the guys interacting with each other especially when the older ones start going back and forth with the younger ones! A little far for me but definitely worth the drive! 5 stars!!!

beware: save your time and money, ramjet has without…read morequestion the very worst customer service in the entire phoenix valley area. made a legitimate purchase of an in stock (no special order) part and 30 minutes later i found out my "real" harley davidson mechanic had already ordered so i went right back in (again 30 minutes later) brand new unopened part with receipt and these people will absolutely not return them, period. did offer a "non transferable" store credit that you're not even allowed to sell or give to someone else to use either. extremely unreasonable, unprofessional, smug young guy stands there with his arms crossed smiling at me the entire time im trying to reason with these people. "nope, no exceptions period," smiling at me walking out after, also by the way getting completely ripped off on the price, zero accountability here. unprofessional and beyond reasonable. save your time and money and shop anywhere else in the phoenix valley area. never again will you get my or any of my brothers money. you lost several customers. times must be tough for this shop to have a "zero returns" policy. they apparently need every dime they can get to keep the doors open anymore... grade: f

Watch out, look out; awesome dealer experience ahead! It was time to refresh the battle fleet…read more(motorcycles) and I had my eye on a particular hard to find warhorse. I sent in an inquiry and Craig quickly gave me a call. He was able to find the motorcycle and we were able to work a solid deal. The team at Go AZ gave me more than I expected for my retired steed (always a plus). No issues with the purchase process and everyone was stand up. Before I knew it I was mounting my new warhorse and riding off into the sunset!! If you are looking to refresh your battle fleet, add to it or starting out; give Craig a ring and go for it!!

I visited GO AZ Peoria fully prepared to purchase a motorcycle I had seen online. My experience…read morestarted off strong; I was greeted warmly with a water, and my salesman, Dustin, was a polite, upfront gentleman. However, the experience fell apart during the trade-in process. After being quoted a fair range of $1,500-$2,000, the "verdict" came back at a laughable $500 for a low-mileage Ninja 300, citing wear-and-tear costs that didn't come close to justifying a $1,500 drop. When I chose to walk away from the deal and mentioned that my time had been wasted, I was met with shocking behavior from the General Manager, Brian Ruiterman. Instead of trying to save the deal or de-escalate, Brian made a dismissive hand gesture and told me, "BYE, BYE." To be treated with such arrogance by a GM is unacceptable. Dustin actually came out to apologize for his manager's behavior, which says a lot about the culture Brian is fostering. I would have likely bought the bike outright without the trade-in if the management hadn't been so disrespectful. I will be reaching out to corporate and Gina Marra. If this is how the leadership treats customers, go elsewhere.

Their parts and service manager Jonah is Great! He worked with me through some issues on my ride…read moreand his parts dept. members Trace and Nathan were pleasant, polite and professional. Primarily spoke with Trace and Jonah. They were able to assist and finish even though parts were on back order. Highly recommend! Thank you Jonah and Trace!

So here I am getting ready to put my tube in my rear tire for a ride this weekend and low and…read morebehold there's no valve stem nut or the valve!!!! That's because the 3rd grader they had swap my dirt tire back from a paddle didn't put it back in. WTF!?!? Not only did they charge me over $100 to do the tire change "uh, da cost is ekstra becoz of yur bib". Eat a dick! And thanks for gouging the rubber on the bead down to the steel in 2 places. Never again. Thanks for teaching me a very expensive lesson!!!

Don and his team here at the Pit are the best! Wouldn't think of bringing my bike anywhere else.read more

Wow! I used to live in Phoenix and used Donnie at the pit for my work. I was in Phoenix for 1 week…read morefor 3 rides, after the 1st ride my rear wheel bearings decided to give out. I called Donnie forgetting it was Monday so I left a message on his voicemail. To my surprise he called back in about 5 minutes! Told me to bring it in Tuesday morning and he should be able to get me going. Showed up about 9:15 Tuesday and he took it right in the shop, up on a stand and started tearing it apart right away! Had the bad bearings out in a jiffy and made sure there was no hub damage and that he had the right bearings for my bike...which he did. I went and grabbed a quick bite and he had it ready to go by the time I got back. No up charge for the emergency visit just a very reasonable repair cost. I can't say enough about how he treated me, I really appreciated him getting me in so I didn't miss my 2nd ride. Highly recommend for any and all of your repairs.

Thank you Bill. I called before Sturgis and talked to Bill about my stator wearing out. He…read moreshared a bunch of info gave me a ball park price over the phone and said ide have to wait till after the rally was over cuz he was swamped getting bikes ready for guys who were heading to Sturgis. I problem Bill I'll wait Took it in after the rally and we hung out and talked getting to know each other sharing stories in no rush to stop It was like talking to a long time buddy I hadn't seen in years even though we just met Picked up my bike when he was done and everything looks and feels great. Did stator, belt, trans seals, and a front tire With 133,000 on my 2017 RGS it rode out of there better than it had in minute The other day I watched his latest YouTube video and there's my bike on the lift in the background with the primary off. That was cool. Bill loves what he does and won't half ass the job. I trust him and you should too.

Bill at motorcycle garage what a great shop. My husband found him a few years ago and we've been…read moregoing there for basic maintenance, breaks, adding on chrome pieces that my husband can't add to himself. Last fall my husband had a stroke and and no longer could ride his motorcycle so we had to taken to Bill's he did complete check over top to bottom and changed all the fluids. Price was fantastic then he kept the bike at the shop until it sold!

Ordered and paid for some parts for my jet ski, 4 weeks ago, Every time I called I was told some…read moreparts came other would be in the next day or so. After 3 more weeks and repeated calls, I am now told they had to re-order the parts. I wouldn't be upset except that I had to call them repeated and on 2 occasions, put on hold and they never came back on the phone. I have purchased 4 UTV's and 2 jet ski's from them. The word service means something different to them than it does to me.

Scott in service no longer works there. They lost their HONDA Dealership so even though I…read morepurchased my Honda pioneer from them they state they can no longer work on it. Had electrical issue with their install and they just put a bigger fuse in it as a fix and now my stereo isn't working and they state they are "not setup to work on Honda's anymore". I don't want a Kawasaki so I have no plans on returning...

They tell you one thing and then when it comes times to start signing it turns into double the…read moreprice of what they originally told you.

Nash called me in for a software recall on the ECU of my Africa Twin. Since I was going in anyway,…read moreI figured I'd ask them to swap out my tires with other tires I owned. They charged me $350 just to pop different tires onto the bike. On top of that, they shattered the display screen on the Africa Twin while the bike was in their care. When I asked them about it they said, " Sorry, we don't have an explanation." Nothing else was done to remedy the damage during service. I would highly recommend that if you need any service work done to have it done elsewhere.

If I could give this place zero stars, I absolutely would…read more I came in ready to purchase an electric bike as a birthday gift for my son,fully prepared to spend over $4,000. The store was completely empty, so I went straight to the counter and asked for assistance. The woman at the front was polite and said she would send someone out. Moments later, the salesperson walked right past both of us and went straight to the phone, completely ignoring me. I was honestly taken aback but gave him the benefit of the doubt... for about 30 minutes. Still no help. No acknowledgment. Nothing. At that point, I had to raise my voice just to get assistance. The woman apologized, and the salesperson finally came over, clearly annoyed, as if I was inconveniencing him. That was enough for me. I left and took my $4,500 purchase to another dealership that actually values customers. Screwie Lewie clearly didn't need my business, and others should know what to expect.

This is a BUSY PLACE! Be patient, you will be rewarded. Knowledgeable staff, and I believe the…read moreowner Jennifer helped me with boots. I have terribly hard to fit feet. Wide, flat, pronated. I struggle to find shoes other than very supportive running shoes that I can wear comfortably. Spending a lot of money for boots you don't want to be disappointed. The team helped me not only try everything, but verify the fit and help a newer rider understand how gear should work properly. Also, she encouraged me to wear them around at home to be 100% sure before wearing them out to ride. That's not someone just trying to sell you the more expensive product, that just good service. "Bring back if they aren't right and we'll try more, order some in from our reps..." Turns out she was right, the boots were fantastic, wore them for 3 hours of riding first day. No blisters, no pains, feet felt great. I'm glad I didn't compromise. Thanks, I'll be back! Jason