I have been going to QT Optometry for about three years and love it! The doctor is competent, funny…read moreand attentive. Excellent selection of frames. Highly recommend!

My husband and I just had our first visit with QT Optometry, and it was hands down the best…read moreoptometry experience we've ever had. From the moment we walked in, the staff made us feel genuinely welcome. The office has a great vibe -- professional, upbeat, and friendly. The doctor was exceptional. He has an incredible sense of humor that immediately puts you at ease, but when it comes to your vision he is completely dialed in. The technology and equipment are clearly state-of-the-art, and he took the time to carefully fine-tune everything so our vision was exactly right. It felt both thorough and personalized. The frame selection was also fantastic -- stylish, high-quality options you don't typically see everywhere. What stood out most was the attitude of the entire team. Everyone was respectful, encouraging, and genuinely helpful. We walked out feeling not only well taken care of, but truly grateful to have found such an outstanding practice. Our recommendation: give QT Optometry a try -- even if you have to drive a little farther. After this experience, we can't imagine going anywhere else for our eye care. If you're looking for a great optometrist and a team that truly cares about getting your vision right, QT Optometry is absolutely worth the visit.

Pam the receptionist is always very nice, they have a good selection of regular and designer…read moreglasses...small office (I think only one eye doctor) so it's never crowded. You really get the feeling that the eye doctor (Gary i think his name is) is there at your appointment, as opposed to being distracted or ready to get to the next patient.

I have been a patient of Dr. Gary White for over 2 years now. Every time I have come in or called,…read morePam is very professional and friendly. She is very helpful with explaining insurance benefits. They have a nice selection of frames (I always get complimented on mine) and are priced reasonably. I would higly recommend this office.

I woke up one morning with slight redness in my eye, thought what the heck let me try to put my…read morecontacts in. Bloody murder...sharp pain and major light sensitivity. So I figured I had scratched my cornea the night before while trying to take my contacts out after I had fallen asleep watching tv on the couch. Called my insurance for the closest optometrist around me. I called about five on the list, but no one could squeeze me in. Until I reached this office, they had me in within the hour! Turns out my eye was ok, but just oxygen deprived and inflamed. I'm a medical student so I spend more than 8 hrs studying and looking at a computer. For the last 2 years my right eye has constantly felt tired and strained. I had a sensation like my right eye was being pulled down! All the other Drs I had gone to kept telling me everything was fine and they made me feel like it was all in my head. Since Dr. Fong was so knowledgeable and thorough, I decided that I would give her a try. So I made an appointment for my annual exam for my glasses and contacts. She was able to get me in that same week, which was today. She spent 1 hr and 15 min with me on my exam. I have worn glasses since the 4th grade and over the 22 years no optometrist has ever spent that much time with me. She even used certain tests that had never been used during my previous exams with other Drs. I was so happy to leave there with my new prescription. Dr.Fong was very patient, she truly cared and listened. She actually believed what I was describing to her was really happening. She was very detail oriented and thorough that I know for sure we figured out my correct prescription!! I definitely recommend her.

Dr. Tina Fong has been my eye doctor since I was prob 12 or 13. Their office gal, Paulette I just…read morelove her. She's awesome. I love getting to chat with her when we go in. Dr. Fong (and her brother, Dr. Huey) is awesome and always has been professional, thorough, and great to my family and myself. I have never thought of ever going to any other eye doctor!!!! I would recommend her office to anyone!!!

Initially, I was quite satisfied with their professionalism and knowledge. However, over time I…read morehave experienced a lot of issues with a pair of Coach readers that were custom-made for me. I have asked them to replace a screw that continues to fall out, so they replaced the pair of glasses. This issue continues to happen even with the new pair. I am not satisfied at all. I should probably write this even lower than I did, however, my very first initial visit with them was superior. I truly hope that they get this issue rectified, or I will never return to them again. It has been the utmost waste of time.

I miss when this was actually Ms. Swans office. I had an appt today at 9a and got called 30 minutes…read morebefore to cancel even though I had took the day off for appts and it's hard for me to take days off work. Very very unprofessional.

I'm torn about this review. Dr. Scheffel is a nice Dr. and, while super chatty, did a great job…read moreduring my fairly last minute appointment due to a very strange ocular migraine. I wish I could give more stars for him alone. The extremely disappointment and downside to this Dr.'s office is the poor excuse for an office assistant. She's awful for a lack of a better word. She's rude, curt, and unprofessional. All while I'm being kind and respectful. She also took my medical information to submit a claim in hopes my insurance would cover my out of pocket expense for the exam, and that claim NEVER got submitted. So thank you, for wasting my time and for lying to me. I will not be back again. Ever.

Came in when it was busy and still managed to pick up my glasses within 15 minutes. Staff is…read morefriendly and Dr. Scheffiel is awesome. There are some pretty negative reviews here that discouraged me from trying this place, but I was there Saturday for an appointment, picked up my glasses the following weekend, and had a great experience. Do not be fooled by these other reviewers who have a chip on their shoulder

Zoe was a great pleasure to meet and work with. She ably verified and explained my insurance…read morecoverage. She also helped with my selection of glasses frames, including shape and color. I recommend anyone needing vision care to stop here!

Best customer service I have ever had. Zoe and Marcus were extremely helpful and very patient. They…read morewanted to make sure my new glasses and even finding new parts for old pair fit just right. Something that is rare in today's times. I will be back for sure. Highly recommend.

If I could give this place a negative 10, I would. I've been…read morea patient at Eye Designs Optometry for at least 30 years, and I've never had any issues with the ophthalmologists--the eye exams have always been thorough and professional. Unfortunately, the front office service has gone downhill over the past few years. Because of pricing and the declining service, I stopped purchasing my glasses there. However, after my most recent annual eye exam last month, I decided to give them another try. That turned out to be a mistake. The technician who helped me choose frames didn't listen to what I was looking for and instead kept pushing her personal preferences--mainly designer brands like Gucci and Tom Ford. I clearly explained what I wanted, but she ignored it. I eventually found a frame myself, but the overall experience was so uncomfortable that I left before completing the order. A few days later, I returned and asked for a different technician. I completed my purchase and paid over $500 for my glasses. After waiting about 2 1/2 weeks, I received a notification that they were ready for pickup. When I got there, I discovered the glasses were missing a nose pad that I had specifically requested and paid extra for. When I brought this up, instead of an apology, I was asked, "Let me check if you paid for it." It was clearly on the order and already paid. I was then told to wait for a manager to call me when she returned to work. No one called. I had to follow up myself the next day, and when I finally spoke with the manager, I was given the runaround with no real resolution or accountability. After many years as a loyal patient, this is incredibly disappointing. The lack of customer service, poor communication, and dismissive attitude are unacceptable. I will not be returning. I sincerely hope Dr. Murphy is made aware of how the front office is treating long-time patients.

Not sure what happened to this location, but I'm finally understanding why the yelp score is the…read moreway it is. This location is not customer service centered. Cynthia, the assistant who begins the initial testing, is rude, doesn't explain anything well, and gets irritated when you ask questions regarding what she said or meant - she is very soft spoken and expects you to hear her from across the room and when you don't she won't come to retrieve you, she will simply treat you like garbage. Additionally, she is listening to music with earbuds while she is performing tests, very unprofessional. Cindy, the extremely rude and abrasive optitian doesn't know how to let someone finish a sentence before abruptly cutting them off, nor does she know how to get off her condescending, lazy behind and assist a customer trying to purchase some frames (after asking multiple times for assistance - she never helped) which will unfortunately add to her commission. She also fails miserably to upsell anything, and when she fails, becomes extremely salty. She treats people terribly and has the personality of a parsnip. I hope to never again encounter this shade of a woman. I think it's time to retire, Cindy. AI will be replacing your position soon, anyway. If I didn't need to use my benefits today, I would have walked out and went elsewhere. Additionally, I have a sty. The optometrist was nice enough to recommend an extremely overpriced face mask (which Cindy failed to bring out without me asking her after the optometrist asked her twice), and he told me that unless I had the area treated for 10 minutes at a time that it would be ineffective... that is very strange as AI seems to have a very different opinion, as well as common sense. What a scam lmao. After I get my glasses in 2-3 weeks, I'll never return. The culture of this office is horrible, I feel bad for anyone who walks in here expecting any semblance of customer service of a higher quality than that of Dollar Tree - in fact, Dollar Tree employees could teach them a thing or two. I highly recommend avoiding this horrible establishment.

I've been going to Oak tree since it was named Swan and I've always had a great experience. At my…read morerecent apt the woman helping me find new frames went above and beyond. She helped me find a great pair that I'm super excited about. They that were both funShe was very knowledgeable in all of the frames She has a keen eye for shape and color! I highly recommend Oak Tree! You can also book online which is sweet! I highly recommended Oak Tree Optometry.

You REALLY need to fix your notification system. I was notified that I had to have an exam. I…read moreschedule one show up and they tell me my insurance doesn't cover it until July 1st??? Then WHY didn't you tell me that in the email or the 5 text notifications I got. Very very unprofessional I really hope they fix this and that someone ONLY gets notified until their insurance is active. It can't be rocket science!!!!

Linda Was very nice polite and made my day. Highly…read morerecommended and ask for her. She had my glasses ready for me as soon as I walked through the door..

I've been going to this location for a few years now and always have been amazed by the service…read more The staff is so friendly and knowledgeable Shoutout to Trenady, Mark, and Nicole for amazing service! This time I got the transitions on my clear pair and I love them! Quick turn around time too! Thank you to all the staff I will forever be coming back!

They feel like a well-kept secret, being located in the sadly emptying Sunrise Mall…read more Everything was top notch: Affordable eye exam, helpful and communicative staff, and they just happened to have one pair of my desired type: drill-mounted, frameless glasses, which are not that easy to find. This one frame was in my favorite color, very minimalistic like I wanted, and with their fabulous lenses. This is why I don't shop for glasses online: the online outfits don't offer the super duper lenses that JC Penney offer, not only nonreflective and extra thin but an additional improvement that they used to call High Definition (I was a customer of their Santa Rosa outfit previously). Strangely, these lenses hardly even get dirty. I found out that JC Penney Optical is NOT owned by the huge conglomerate Luxottica, which is a huge reason glasses got so expensive. I ended up paying $200 less than I have paid for my glasses in years past! The staff did an expert fitting when the glasses arrived, and I no longer have to push them up my nose.

I tried to go this place on Sunday to redeem my Groupon for prescription glasses/sunglasses and…read morethey were closed which was annoying but I was like ok, I guess I misread when I looked up the store a few weeks ago, ago so whatever I guess I will just go on Monday after work.I however looked up the hours online and it said they were open on Sunday from 12-6 which means either their website hasn't been updated in forever or something else. So I got there Monday after work around 5:30-5:40 and there were already two people being helped and another person came in after me. I already had my glasses picked out and when it was my turn I talked to some young girl and she told me she didn't know how to run a Groupon for the system and she would have her manager call me. First of all there is something shady about the fact that she first asked me if I had prescription with me and then told me she didn't know how to do it. I've used Groupon at a variety of locations and from what I've noticed all they have to do is redeem the code which doesn't seem that hard to me. The only other issue I've had with Groupon is trying to redeem one at a business that actually closed. I feel like it was close to closing time and she didn't want to take the effort to figure it out which annoys me because it's not like I wanted to come into this place after work but they weren't open on Sunday. I also looked at the Groupon website and it showed that 83% people of 3824 recommended it, and there are only 4 locations you can use it at? So none of the people came to the one located in Sunrise mall? I mean I know it it's not that great of a mall but I can't be the first one that tried to redeem it there. I mean don't put a groupon out if you don't want to deal with it (yeah, I know it's corporate but still you would think a BUSINESS would be better organized) I'm getting really tired of these young kids who feel entitled to a job but not to work. I mean I know you are doing a job that someone else doesn't want to do, but you still have to do it. It makes me actually can't wait for the day when I don't have to deal with shoddy customer service and we have machines take our orders because at least they will do what they are supposed to do. And if she really didn't know and she was new, why was she the only one there? You would think that they would at least leave someone alone only if they knew what they were doing, but I guess not. Also while I was waiting I was looking at their other discount signs and it had so many requirements to be able to use it, it was ridiculous (can't use it with insurance, other discounts, etc), you're better off just going to Costco for anything you need.