I'm sorry about everyone's negative experience here, however my experience was a positive one…read more I came in basically to try on several pairs that I had researched because I was ordering my glasses with a prescription from another business. They were nice enough to assist me and go get the pairs that I wanted to try on. They were kind and courteous, and for that I give them a positive review. I didn't actually do business with them however, after reading some of the reviews here I chose to give a four star instead of five. I would say that treating all customers with kindness and courtesy, and validating their concerns while assisting them with great customer service will always be a five star review. It does matter when people feel like they have not been serviced correctly as you could see in the negative review rating. Sadly, some businesses overlook this, and treat it as a job rather than a passion.

Zero stars. They…read morewouldn't take a return on sunglasses that were NEVER worn. Instead they said there was a small scratch and couldn't take it back because of that. Again, they were NEVER worn. It was all still sealed up from when we made the purchase not even a few days ago. They are the ones who opened it. The manager is a shady business man. This business is awful and we will NEVER purchase from them again and be sure everyone we know never does too.

First time and last time...well, I can't call myself a customer because I never got the eye exam or…read morethe glasses. I had an appointment this evening for 4:40pm, I even got off of work early to accommodate. They sent me at least 4 messages to confirm my appointment, even a call threatening to give my spot away if I didn't immediately return their call even though I had confirmed through text twice. I arrived there for my appointment early and waited and waited until 40 minutes had gone by the actual appointment time. I asked one of the staff if they charge if you leave, because my wife works nights and she was waiting for me to come home so I could watch our kid. They said no and then told me there were still 2 more people ahead of me. I had already waited 40 minutes beyond the appointment time, then I would be waiting on 2 more people first???? They close at 600pm meaning that I wouldn't receive any help with the frames that I had selected. I left and I will never bother to come back. What a first impression for a first time customer and patient. I left work early for this appointment and you completely wasted my time. I am looking at other reviews (something that I should have done before I made the appointment) and I am surprised you have any customers at all. Disgusted. Folsom area people do not let them waste your time!!!!

Nice place in the Folsom Palladio. Great service, beautiful choices of frames... designer or value…read more Staff very helpful ( Heather) Parking sucks especially for handicapped

The customer service was so amazing that i didn't have any issues whatsoever with the service or…read moreproduct that i purchased. I am deaf and i had very nice dialogue with the employee who was working at front desk at the time and i didn't have any issues with communication as they was very polite and very patient with me. They got me very nice glasses and i dig my new looks and i can see very clearly and I would recommend people this business. The will accommodation to your needs and don't miss the opportunity.

I had such a good experience here! I have a very difficult time finding glasses that don't look bad…read moreon me. I've used Target, Kaiser, and Costco in the past and even though I always picked the best ones I could find, I was never happy with the glasses I ended up with. The selection here far surpasses the others. I couldn't believe how many options I had to choose from! The customer service was amazing and my glasses arrived in less than a week. Which was much appreciated considering my old glasses were broken. I love my new glasses. Thank you to everyone at SFSE!

Loved the doctor. All staff was friendly and helpful. Great selection and they will order glasses…read morefor you from any brand they carry for you to try which I thought was pretty cool!

What an amazing experience! Highly recommend. Doctor & staff well trained . They go above & beyond!…read moreLove my glasses:) Thanx you

The Doctors at this Optometry are very good and caring. I didn't have any issues with my sight…read morecheck or treatment. However, the prices at the Optometry are ridiculously high. I was charged $198 for a Ray-Ban frame (after a 30% discount since it was a second pair, it was $138.60). I found the same frame on the Ray-Ban website for $57.40. I called them the same day to cancel my order, but they said it was in production, and I would have to pay 50% of the original price for cancellation. Even the lenses are super priced. $290 for lenses with UV Protection and Anti Reflective Coating. I was getting the better premium lens for half the price. I am not going to purchase glasses here anymore, it feels like you are scammed if you look at actual prices.

I didn't want to write this review, but I need to warn everyone that chooses this facility for…read moretheir needs. It took over six months just to get my glasses, which is already ridiculous. But what made it worse was the complete lack of management. Every time I called, I got the same vague responses like "they're still processing" or "we'll call you when they're ready " but no one ever did. I asked to speak to the manager multiple times, and every time I was told she was "busy." At this point, I genuinely started wondering if she even existed. (She does, but don't expect her to ever call you back.) Sure, she's nice when you see her up front, but as a manager? Terrible. Zero follow through, no accountability, and clearly no urgency to resolve anything. What's the point of having a manager if they refuse to actually manage?

Amazing staff, good prices for glasses as well considering the name brand selection. Although the…read morewait time for eye exam is longer than I'd like.

So I can only tell you my honest experience with this company I've never heard of this happening,…read morebut I went in and the doctor said that my prescription got better that I would need to purchase two pair glasses because my prescription had changed so dramatically so I had a old pair and I purchased a new pair It was a little bit pricey more than I wanted to spend, but I did it. I was told that I would have to come back in three months to change my prescription to the full strength but only go half strength. The doctor was doctor Ho three months later I went to drop off one pair of glasses so they could do the full strength of the prescription I did so and I got a call back from one of the employees there he stated the doctor asked was a prescription well for you and I said yes it was but I would only drop off one pair because I am a truck driver and need a second pair to drive Then I will drop off the second pair when the first pair comes back. They stated to me that this prescription would be fine and I did not need to go for the full change in prescription. This upset me because the reason I purchased two pairs of glasses was because of what the doctor had told me that they could not change the full prescription Due to the fact it was such a dramatic change. I then realized I did not need to purchase two pairs of glasses I was frustrated upset came in very upset and my intention was to write a negative review if for the doctor not telling me what she did. I would've never purchased a second pair of glasses. I forget their names, but they know who they are the two managers at this establishment handled my frustration with such respect and integrity that I could not write a disrespectful or negative review they get five stars in my book. The only reason I put four stars is because of the doctor that they have here Again I really appreciate the way that they handled my frustration and the way they took care of the second pair of glasses for me thank you so much. I really appreciate you because in these times right now every dollar spent counts you know who you are and I appreciate you and I have the upmost respect for you. Thank you so much and I do recommend this establishment maybe not the doctor But these young men and young women that work here are true professionals thank you.

If you're in El Dorado Hills and need an eye doctor, this is a place you can rely on…read more I've been going to El Dorado Hills Vision Center Optometry since I moved to EDH, and they've always been consistent. Even now that I live in La Quinta, I still order from them. That alone should tell you how solid they are. The office is clean, organized, and runs efficiently. You're not sitting around waiting, everything moves the way it should. What stands out most is how thorough they are. They take their time, explain things clearly, and make sure you understand what's going on. It never feels rushed. The staff is welcoming and easy to deal with, and you can tell they actually care about doing things right. They also have a great selection of frames and focus on quality. Overall, just an amazing place. Reliable, professional, and worth sticking with even if you're no longer local.

I am extremely dissatisfied with my experience. While the physician demonstrated professionalism…read moreand competence, the conduct of the supporting staff was deeply concerning. Their lack of proper training, unprofessional behavior, and apparent carelessness significantly impacted the quality of service provided. This level of disregard for patient experience is unacceptable and warrants immediate attention and corrective action.

Dr. Steven Hoffman was incredible during my 1-year-old son's first ever eye exam. Although my son…read morecontinuously moved around and was likely very hard to examine; Dr. Hoffman was patient, kind, and thorough, making my son feel comfortable throughout the visit. After diagnosing him with double astigmatism, Dr. Hoffman explained everything clearly in a way I could easily comprehend and provided us with options for the best path forward for my son. We ended up deciding to order glasses to ensure our son's vision develops as healthily as possible. The office staff were very attentive and approachable as well, and helped me to understand my insurance through VSP. Dr. Steven Hoffman's expertise coupled with the passion he brings to his work made the entire experience great. Highly recommend him for both adult and pediatric eye care!

I started coming to Dr. Steven Hoffman's office last year and I couldn't be happier with them!…read moreFriendly staff and super nice doctors all around. Dr. Hoffman is very thorough and patient. I know my eyes are being taken care of, AND a plus is that it's down the street from my work office!

This is the BEST Accessories store I have ever visited. It is family owned and operated. The owners…read moreare always happy to help and have excellent customer service. They have the biggest selection of fashion accessories including scarfs, belts, sunglasses. Their scarf collection is tremendous. All their prices are extremely reasonable and the quality of merchandise is much better than much better national chains. I had both my daughters piercings done here. They have the best prices ever and good selection of piercings. They also custom make jewelry. I had them make real Swarovski jewelry sets for my wife for different events. My wife could not be happier and she is now hooked on this store. They are a Gem in Sunrise Mall.

finally able to get new phone number, and learned they've moved to citrus heights. attention next…read moreaccessories: please update yelp page.

Today I walked I to the folsom tobacco store in search of either a fruit or mango juul pod. The…read moregentleman that was working informed me that they are no longer able to receive them from juul but showed me a device that was just as effective that had a special promotional price called Sol. I have to say I love the product and the recommendation was spot on. Now let's talk about the customer service. I was welcomed with a smile and someone willing to not just tell me they didn't have what I wanted and send me on my way, but someone willing and eager to help their customer. I asked him the size comparison between the two and he immediately without hesitation opened up the packaging to show me. I will most definitely be back and tell everyone I know how awesome folsom tobacco is! Thank you!!

Delan provided great customer service They have almost…read moreeverything you need , huge store clean organize good vibes