I ordered a refrigerator and dishwasher with their promotion of free delivery, installation and removal of old appliance. Initially given date of 2/3/22. Received email now it is 2/12/22. Called customer service on multiple occasions was reassured it was still on track for 2/3/22. Received another email stating it is now 3/12/22. Called again and was reassured it is on track for 2/3/22. Called again now being told the problem why it was held up was the ordered didn't transfer to shipper. Was told it would be escalated. Called again to get status and talked to manager. Now being advised they will deliver, but not install or remove old appliances. I advised I ordered with the promotion of free installation & removal. Manager stated, quite rudely, they can't help what the delivery company does. I advised to split up the order so I could get the refrigerator. Was told ok. Now I called and they can't do that. So I could get the appliances now but can't return them if the plumber can't install them and at my cost. They will not honor the original agreement nor will they discount the order for the added expense. i have been calling for 2 weeks and now my refrigerator doesn't work and I have lost $500 in food. DO NOT USE WHIRLPOOL!!!!!!!!!!!!!!!!!!!!! read more